Greenway Kia of Franklin

HORRIBLE CUSTOMER CARE! DO NOT GO HERE. They lied to me repeatedly. They sold a car out from underneath me while I was still negotiating. Do yourself a favor and NEV DO NOT GO HERE. They lied to me repeatedly. They sold a car out from underneath me while I was still negotiating. Do yourself a favor and NEVER GO TO THIS PLACE! More

I went to Greenway Kia ready to buy either a Telluride or Sorento. I test drove the telluride and loved it! After telling them what I was looking for we started talking about prices. They had a telluride and Sorento. I test drove the telluride and loved it! After telling them what I was looking for we started talking about prices. They had a telluride and Sorento coming in. They told me it would be $6,000 OVER MSRP. That was what the market was demanding. I was really surprised and told them I would think about it. The next day I called the Memphis and the Jackson Kia dealerships. They all confirmed they are not going over the MSRP price. The Jackson dealer had the exact telluride I was looking for coming in 2 weeks. So I jumped on it. That call saved me 6k! I would NOT buy a car from this dealership and highly recommend calling other dealers in the state (not greenway dealers). You may have to wait a bit longer but it will save you money! BTW, the sales person at Greenway told me he would text me the next day as he would work hard to get them to come off that price and he never did….it didn’t matter. More

This dealership is the worst I've ever dealt with. Nobody answers the phone when you call.Salemen know nothing about the car that your looking at.Their response is you have to talk to the finance mana Nobody answers the phone when you call.Salemen know nothing about the car that your looking at.Their response is you have to talk to the finance manager. Bought a 2020 kia forte and no sooner left the lot and the transmission and tach acted erratically shifting hard.Called salesman but no answer. Once I did get ahold of him he said to bring it back to the dealership and he'd make the situation right. He never called me back the next day. I had to call the dealership myself only to be told there was nothing wrong with the car.I drove 2hrs to go see what was going on the car.Salesman took me to see the service manager and then left me to look after the situation. Jason my salesman walked away and never came back to check on me. He should not be a salesman as once the sale is complete he is gone and could care less about you.Two hours later and I'm still sitting here trying to get this car fixed.My advise to potential buyers is STAY AWAY from Frankin Kia. More

Did not get back about color of vehicle—later another salesman called—appeared to be only interested in selling their brand salesman called—appeared to be only interested in selling their brand More

Took my 2021 Telluride in to fix sunroof that spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with per spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with person on sales side to research the issue, but still no response. I will retrieve vehicle in still-damaged state and stay far, far away from this incompetent bunch. More

They falsify documents and make up their own numbers to achieve covering their xxx. Bought a used car thinking I was buying a new one they disclosed this, unknowingly to them that I would figure their dec achieve covering their xxx. Bought a used car thinking I was buying a new one they disclosed this, unknowingly to them that I would figure their deceit out! Read carefully do not do electronic anything bc they falsify your signature! Devin and GM both knowingly lied and luckily gave themselves away and their lies thank you other employee and God for not allowing to remain in dark! More

They did not maintain communication after my initial inquiry. I am actually interested in the car and posed another question in email to which I have not received a response since last week. inquiry. I am actually interested in the car and posed another question in email to which I have not received a response since last week. More