Greenway Kia of Franklin

I filled out an online appraisal form for my trade in. Greg Called me with in an hour of completing it. I drove down and looked at a new optima. Greg was great ant working with me on the car telling me ev Greg Called me with in an hour of completing it. I drove down and looked at a new optima. Greg was great ant working with me on the car telling me everything that it did. What was great was the dealership didn't mess with the going back and forth with me. They were very prompt with telling me what it would cost, my monthly payment and my trade in. I really appreciate that part. After I signed the papers they took me around to the service department and they were great at answering questions. Never had a better experience buying a car than today. Overall Great service from them. The only downside was the owner Chris was not there. I did leave with out seeing him like his commercial says. Not really a big deal. Great dealership! More

It was nice to see that the service department seemed to really care about us and our car. We didn’t feel like a “number”. Keep it up. The service department at KIA of Hickory Hollow could take a few les really care about us and our car. We didn’t feel like a “number”. Keep it up. The service department at KIA of Hickory Hollow could take a few lessons from KIA of Franklin. More

I took my KIA rondo in for service and decided to just go ahead and buy a new car. My rondo had high miles and was almost out of warranty. My experience at the Franklin KIA was amazing. Dealing with Tracy wa ahead and buy a new car. My rondo had high miles and was almost out of warranty. My experience at the Franklin KIA was amazing. Dealing with Tracy was wonderful. He was not pushy and I was able to tell him exactly what I wanted and needed with no pressure. He knew right away what car that would best fit my needs. Tracy put me in a KIA soul and I love it. He took the time to show me how to work things in my car like sinking my phone with it. I would definitely recommend the Franklin KIA to everyone and would also highly recommend Tracy Davis as the person to see for buying a car. More

Very nice and friendly service and they will come very high recamonded to me will use them for all of my services for the car high recamonded to me will use them for all of my services for the car More

We loved working with Blake. It was as if he was sharing with us about a product he loved rather then trying to sell us a car. Our kids were entertained while we were there which helped a lot! And in the en with us about a product he loved rather then trying to sell us a car. Our kids were entertained while we were there which helped a lot! And in the end we left feeling wonderful about the experience as a whole. Mike was also very kind-he showed us around the place for future service visits and visited with us while we waited. In all it was a fabulous experience! More

This was our first experience at the new dealership and we were very impressed! Very short wait time, very few people and a nice and courteous staff! We will return here for our services! we were very impressed! Very short wait time, very few people and a nice and courteous staff! We will return here for our services! More

I was very happy with the service I am receiving from Anje in the service department as a single woman repair shops can be very intimidating but she made me feel at ease even though my car is till there Anje in the service department as a single woman repair shops can be very intimidating but she made me feel at ease even though my car is till there with an issue they are trying to figure out I have no doubts it will have a good outcome. Anje went over and above by even checking my battery herself to see if that could be my problem which was needing to be replaced anyway while they were fixing a recall on my car, she even noticed when I tried to start my car it still was having the issue and came out to the parking lot to have another look. I wish all service departments had employees like her. More

Anje Clay and all the staff were very friendly and helpful. I was at Carnival Kia in Franklin to get first oil change and service. I was there less than an hour. Really fast service. The waiting room helpful. I was at Carnival Kia in Franklin to get first oil change and service. I was there less than an hour. Really fast service. The waiting room was comfortable to wait in. I would recommend this dealership to anyone. More

Kia Dealership in OH where I purchased the vehicle offers coffee and car wash after work is completed Carnival does not offer free coffee to waiting service customers, nor do they car wash the vehicle af coffee and car wash after work is completed Carnival does not offer free coffee to waiting service customers, nor do they car wash the vehicle after service work is complete. WHY? The price for an oil change on the 6cyl vehicle is to high compared to other dealerships on separate oil change facilities I will probably look for a different dealershio to do business with More

Tracy Davis was a terrific help! I had to leave in the middle of sorting through my deal for a doctor's appt and he was so helpful and kept everything ready for me when I returned. Mike (GSM) really made middle of sorting through my deal for a doctor's appt and he was so helpful and kept everything ready for me when I returned. Mike (GSM) really made me feel comfortable and not pressured throughout my experience. I'm a difficult sell so I was really impressed with the attentiveness and stellar customer service! Thanks again. I LOVE MY NEW KIA!!!! More