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Greenway Kia of Franklin - Service Center
Franklin, TN
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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71 Reviews of Greenway Kia of Franklin - Service Center
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June 24, 2023
I have bought two cars from the dealership the 2020 Optima, and then again at 2023 Sportage I have never had a bad experience here they disclosed all the prices and packages on both car only took many Optima, and then again at 2023 Sportage I have never had a bad experience here they disclosed all the prices and packages on both car only took many a hour to get the optima which I got set up for financing over text and phone so when I decided to by a 2nd car from them it felt like a no brainer it took a little bit long to get the Sportage only because it was a dealer trade and I had just gotten it in but the experience was even better than the first. I have since had both cars serviced here and like always it was easy and fast they handled all of my recalls and everything within a few hours I will keep buying here it will be my fist stop when I need a new car More
by Keithm
Employees Worked With
Alexander
Helpful May 27, 2023
Great dealership. I have bought numerous vehicles from Greenway Kia of Franklin and have always been satisfied by the sales and service teams! I have bought numerous vehicles from Greenway Kia of Franklin and have always been satisfied by the sales and service teams! More
by Rick.miniat
Employees Worked With
Derek
April 19, 2023
We called for an appointment on an oil leak . We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said they had cars on lot waiting with oil leaks from February. So they could not help us. Then said we should go somewhere else. Did not even check the leak. We got our Kia Sorento from them and it was still under warranty. Very disappointed in this service , would not recommend this Dealership. More
by Dot
Employees Worked With
January 23, 2023
Brent provided exemplary service! I received text messages providing updates which I appreciated! My wait time was not long at all! The complimentary car wash was a plus! I received text messages providing updates which I appreciated! My wait time was not long at all! The complimentary car wash was a plus! More
by Michelle.
Employees Worked With
September 28, 2022
Took my 2021 Telluride in to fix sunroof that spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with per spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with person on sales side to research the issue, but still no response. I will retrieve vehicle in still-damaged state and stay far, far away from this incompetent bunch. More
by Jdhuffo
Employees Worked With
March 13, 2022
I took the car in for an oil change and an air filter. .. THREE hours later...the car was finished. They told me it was going to be 1 1/2-2hrs and that was with an appointment. I went to pay and it was m .. THREE hours later...the car was finished. They told me it was going to be 1 1/2-2hrs and that was with an appointment. I went to pay and it was mentioned to me by a lady who overheard a phone call that the air filter was out of stock and didn't get installed, even though I was about to pay for it. I am grateful she spoke up because I was about to pay for something that never happened. More
by odirro
Employees Worked With
Blake
January 06, 2021
I highly recommend this dealership! Our buying experience was very pleasant,easy and not a all day there. This team answered all our questions and was very attentive. Very pleased! was very pleasant,easy and not a all day there. This team answered all our questions and was very attentive. Very pleased! More
by sandymansell
Employees Worked With
