Greenway Kia of Franklin - Service Center

Billy Bidwell - Great customer service I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my bud I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my budget, loans, etc...without being pushy like most sales people are. He was friendly, professional, respectful, and conveyed a caring disposition. I will return to this dealership for my next vehicle. More

sevice man wasn't friendly when asked to help resetting my phone on the radio kept walking off never fixing the problem-didn't get va new sticker for next servive-overall terrible customer suppor resetting my phone on the radio kept walking off never fixing the problem-didn't get va new sticker for next servive-overall terrible customer support More

Anje makes my service experience wonderful from the moment I pull up. She is always very helpful and friendly. She a asset to the company! moment I pull up. She is always very helpful and friendly. She a asset to the company! More

I came in to get an oil change right when they were closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with th closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with the service they provide. they always go above and beyond for their customers. I will definitely be a customer for life because of what they do for me . I also appreciate all of the service technicians staying late to service me. that was a great example of excellent customer service and I appreciate it so much! Thank you so much for always being excellent. More

I highly recommend the service center. The waiting area is always clean. Has fresh brewed coffee, television if you want to watch, lots of magazines to choose from, comfortable furniture. Anje is really wo is always clean. Has fresh brewed coffee, television if you want to watch, lots of magazines to choose from, comfortable furniture. Anje is really wonderful advisor she always lets me know what needs to be done to my car and when. The service techs do a great job is getting my car fixed and ready to go. This time was an oil change & tire rotation. It was done very quickly without a lot of waiting time. The cashier, Linda Beddow is a wonderful lady who read me what I needed to pay & why for my visit. Anje went over the walk about sheet letting me know what I would need in the future and when. Excellent Service & Care for their customers! More

Service is excellant at this location. Wish I could get a price break as I drive a lot if miles and need service more frequently than most owners. How about a free service after 10? price break as I drive a lot if miles and need service more frequently than most owners. How about a free service after 10? More

Anje Clay went through all of the things done to my car. Quick service done in short amount of time without a long of waiting time. Really appreciate her help. She is very through and nice. Quick service done in short amount of time without a long of waiting time. Really appreciate her help. She is very through and nice. More

The service department at Universal Kia is always really friendly and accommodating. They make sure I get the specials when I check out too! They keep my Kia running smoothly. friendly and accommodating. They make sure I get the specials when I check out too! They keep my Kia running smoothly. More

Anje Clay has always been "GREAT" each time I bring my KIA in for service. People like ANJE C. and Kurt L. is the only reason we have 3 KIA's bring my KIA in for service. People like ANJE C. and Kurt L. is the only reason we have 3 KIA's More

I love it going to the service department. They know me by name. They take really great care of my car. Explain what the did to it and let me know when the next visit if something is going to have to be do by name. They take really great care of my car. Explain what the did to it and let me know when the next visit if something is going to have to be done. I appreciate Anje & recommend her & all of the staff highly!!! More