Greenway Kia of Hickory Hollow

Worst experience ever. At delivery break lights not working. Picked up car wet inside drain line clogged Was told I had warranty day 3 check engine light came on was told de At delivery break lights not working. Picked up car wet inside drain line clogged Was told I had warranty day 3 check engine light came on was told deal with it now paying $117 for them to tell me what's wrong and more charges to come. When I call they hang up on me Service person at Hyundai was hung up in 3 times as well. They even told service department they just tell people they have a warranty just to make a sell. They I bought the car and even if the check engine light comes on 3 days after purchase they have no responsibility. Once you sign the paperwork the whole staff changed their attitude nice to just rude and intimidating. More

Extremely helpful and friendly! Everyone I spoke with at Universal Kia Hickory Hollow made my car buying experience as easy and painless as possible. This was my first experience on Everyone I spoke with at Universal Kia Hickory Hollow made my car buying experience as easy and painless as possible. This was my first experience on my own and I was scared to death. Jay met me when I first pulled up and immediately set me at ease. Rania was extremely friendly and helpful as well. They were both extremely down to earth and were able to connect with me on a personal level in order to find the perfect car for me. I can't say enough good things about these two. They are amazing. GO SEE THEM!! Amy was also extremely helpful and friendly and made the signing process fun and easy. I am thoroughly pleased with Universal Kia Hickory Hollow and will definitely be back in the future! More

3rd time returning customer. Most down to earth people I’ve ever delt with at a dealership. Ive been extremely happy with all three vechicles I’ve purchased from them Over the yea Most down to earth people I’ve ever delt with at a dealership. Ive been extremely happy with all three vechicles I’ve purchased from them Over the years. Our sales person was Jay Stewart! He is awesome! More

Hal Dennison is the man!! I posted an online interest to KIA. Within no time Hal Dennison contacted me. He had what I wanted waiting on me. I was short on time and Hal had me o I posted an online interest to KIA. Within no time Hal Dennison contacted me. He had what I wanted waiting on me. I was short on time and Hal had me out faster than I could have expected. He put me at ease by updating me anytime he felt like I needed it. Hal even found me a cheaper insurance rate. I look forward to my visits there. And because of Hal and the whole Sales staff, oh and the super cool guys that cleaned my ride while I did my paperwork. I will have my KIA serviced there in the future. Plus they have really good coffee in their lobby... More

The Best Working with TK was an absolute joy. He went above and beyond what anybody would expect. I can’t say enough about this young man Working with TK was an absolute joy. He went above and beyond what anybody would expect. I can’t say enough about this young man More

You guys are AWESOME!! I appreciate all the time and effort Hal put in for me to be able to buy my 2017 Kia Forte! Everyone was very professional. I will be recommending t I appreciate all the time and effort Hal put in for me to be able to buy my 2017 Kia Forte! Everyone was very professional. I will be recommending this dealership to all of my associates! More

great experience Jay is a great salesman. Everyone is very nice and friendly. I have only had my Soul for 2 days and I am loving it. I would recommend a Kia and this d Jay is a great salesman. Everyone is very nice and friendly. I have only had my Soul for 2 days and I am loving it. I would recommend a Kia and this dealership. More

A VERY NICE SALES MAN I would like to just say thanks you to my salesman LAWRENCE DAWSON, He took the time to here my story and he was a very nice person. It was about me a I would like to just say thanks you to my salesman LAWRENCE DAWSON, He took the time to here my story and he was a very nice person. It was about me and not him. And I got a beautiful SUV SO THANKS !!!! More

Unbelievably caring sales team The entire team worked to help a newly divorced woman recover. They worked tirelessly to not only get me approved but to allow me to still have a choi The entire team worked to help a newly divorced woman recover. They worked tirelessly to not only get me approved but to allow me to still have a choice in car selection. Rania and Denise rock! When I got approved I cried and the whole team celebrated. I'm recommending everyone. More

If I could give 0 stars I would I have a "brand new " 2018 Optima that I purchase October 5 and I have had nothing but problems ever since and all they keep telling me is that they h I have a "brand new " 2018 Optima that I purchase October 5 and I have had nothing but problems ever since and all they keep telling me is that they have to reset the computer. The computer has been reset 3 times and an inhibitor has been replaced and still I can fill the car jerking when the gears shift, the car shakes randomly while I'm on the brakes- feeling like an 18 wheeler is riding pass me it's shaking so bad and NOTHING they say they can't duplicate it or it's a learning car... well what is it learning? it's broken the car is not up to par and I don't feel safe in it my kids can feel the shaking and jerking and since my youngest was in a car accident where we were rear ending it really scares her but still don't won't do anything to help me. I have a warranty and an extended warranty ( a warranty I felt pressured into buying by the closing agent) why they won't just replace the computer and transmission is beyond me OH and maybe even the ABS System. I have had my mom come purchase a kia since i had mine thinking I love kia and have had a great experience with them.... My first car was a kia forte I loved that car and my first experience with this dealership but this time i hate it i hate that I spent and wasted money with them I hate that i have to bring my car there numerous time until my warranty is up and then I will just be stuck with a jerking death trap that I'm nervous driving, I hate that I sent them business, I hate I thought this experience would be just a good as the first one because it isn't and I am completely let down. I hate that the floor manager tried to help but even at the end he felt a little defeated but I really appreciates him trying as hard as he did. Now it's back in the hands of the service department that refuses to replace anything and I'm left feeling like I am stuck and just have to take what they give me as an explanation which is they "don't know" and they "reset the computer. " :( More