Greenway Kia of Hickory Hollow

If I could give 0 stars I would I have a "brand new " 2018 Optima that I purchase October 5 and I have had nothing but problems ever since and all they keep telling me is that they h I have a "brand new " 2018 Optima that I purchase October 5 and I have had nothing but problems ever since and all they keep telling me is that they have to reset the computer. The computer has been reset 3 times and an inhibitor has been replaced and still I can fill the car jerking when the gears shift, the car shakes randomly while I'm on the brakes- feeling like an 18 wheeler is riding pass me it's shaking so bad and NOTHING they say they can't duplicate it or it's a learning car... well what is it learning? it's broken the car is not up to par and I don't feel safe in it my kids can feel the shaking and jerking and since my youngest was in a car accident where we were rear ending it really scares her but still don't won't do anything to help me. I have a warranty and an extended warranty ( a warranty I felt pressured into buying by the closing agent) why they won't just replace the computer and transmission is beyond me OH and maybe even the ABS System. I have had my mom come purchase a kia since i had mine thinking I love kia and have had a great experience with them.... My first car was a kia forte I loved that car and my first experience with this dealership but this time i hate it i hate that I spent and wasted money with them I hate that i have to bring my car there numerous time until my warranty is up and then I will just be stuck with a jerking death trap that I'm nervous driving, I hate that I sent them business, I hate I thought this experience would be just a good as the first one because it isn't and I am completely let down. I hate that the floor manager tried to help but even at the end he felt a little defeated but I really appreciates him trying as hard as he did. Now it's back in the hands of the service department that refuses to replace anything and I'm left feeling like I am stuck and just have to take what they give me as an explanation which is they "don't know" and they "reset the computer. " :( More

no title very good salesman in Jay, He took time to look at my finance and made suggestions that really helped me decide that I could make this happen very good salesman in Jay, He took time to look at my finance and made suggestions that really helped me decide that I could make this happen More

When everyone else said No In the beginning I was skeptical. I had been to other dealerships and they said "no one was willing to finance me". I had made to appointments to go i In the beginning I was skeptical. I had been to other dealerships and they said "no one was willing to finance me". I had made to appointments to go in and see TK, but had never showed up. I didn't want the disappointment. Im glad he finally convinced me to give KIA of Hickory Hollow a try. I was a hard customer to please, but TK didn't stop until he found the car that I liked! Thanks again for all you did to make me a satisfied customer. More

2nd chances I am so very thankful for the KIA family & my sales person Ed. Thank you all for your hard work and help! I couldn’t have done it without you guys. ?? I am so very thankful for the KIA family & my sales person Ed. Thank you all for your hard work and help! I couldn’t have done it without you guys. ???? More

GREAT NO HASSLE SALES PERSON My sales lady was absolutely the best i have dealt with and i am 70 years old. She corrected misconceptions in a car guru ad that brought me there im My sales lady was absolutely the best i have dealt with and i am 70 years old. She corrected misconceptions in a car guru ad that brought me there immediately, and went the extra mile by taking and sending me multiple pictures of the truck., unlike most sales people who are a pain in the neck, she did not hound me on the phone, but when i called with questions she answered them promptly and was always courteous. Unlike other overly profit driven dealerships the dealership was willing to deal, and, as any GOOD deal should be arrived at a fair price to both parties and we were able to all part friends and i got the vehicle i had been looking for. I can fully recommend Luz for her honesty she was not afraid to submit my offer helping me all the way through the transaction. Should i need another vehicle i will definitely check the inventory at this dealership first, and if anything matches what i want i WILL CALL LUZ FIRST.. More

Great experience today with Ben! 😁 Really appreciate all the support I got today from KIA! Ben made it easy to make a decision and got the car I’ve been wanting for while! Could’ve went Really appreciate all the support I got today from KIA! Ben made it easy to make a decision and got the car I’ve been wanting for while! Could’ve went anywhere but they were very helpful and professional! Thanks KIA 4 ? More

My First Car Buying a car with tk was the best experience ever! His team made buying a car so easy. Thank you so much i appreciate y’all Buying a car with tk was the best experience ever! His team made buying a car so easy. Thank you so much i appreciate y’all More

What an experience! This experience was awesome! I have never been treated so well anywhere as I was at Universal Kia. The staff seems to have been hand-picked for perfec This experience was awesome! I have never been treated so well anywhere as I was at Universal Kia. The staff seems to have been hand-picked for perfection in dealing with customers! BEST EXPERIENCE? I drove off in my brand new RED STINGER!!!! More

I Love Kia Universal Very satisfied..everybody was awesome.. Van and marshal tried so hard to fix my 2015 soul..but I Decided To Buy A New One. Van Took Me To The Sales De Very satisfied..everybody was awesome.. Van and marshal tried so hard to fix my 2015 soul..but I Decided To Buy A New One. Van Took Me To The Sales Department Side And Introduced me Denise she Was Awesome To Work Out A Deal for Me And Van Kept Checking On Me. Even Jennifer Came Over..everybody there was awesome. Thank you all and I will be back for my oil changes and when I need other work done More

Wonderful Staff! Ben made buying a car so easy. He took the stress out of buying a new car. Knowledgeable and friendly. No pressure here. He worked to get me the ca Ben made buying a car so easy. He took the stress out of buying a new car. Knowledgeable and friendly. No pressure here. He worked to get me the car I wanted and at an affordable price. More