Greenway Kia of Hickory Hollow

Amazing experience I BROUGHT MY CAR IN FOR NORMAL MAINTENANCE AND I HAD THE PLEASURE OF BEING GREATED BY RYAN AND JONATHAN I WAS VERY IMPRESSED BY THE CUSTOMER SERVICE O I BROUGHT MY CAR IN FOR NORMAL MAINTENANCE AND I HAD THE PLEASURE OF BEING GREATED BY RYAN AND JONATHAN I WAS VERY IMPRESSED BY THE CUSTOMER SERVICE OUT OF RYAN HE WAS VERY POLITE AND LET ME KNOW EVERYTHING THAT WAS GOIMH ON WITH MY CAR THANK YOU UNIVERSAL KIA AND YOUR STAFF More

Professional Service I recently moved to Nashville and was in process of looking to trade my vehicle in on new one. I first contacted this dealer online due to proximity o I recently moved to Nashville and was in process of looking to trade my vehicle in on new one. I first contacted this dealer online due to proximity of where I would be living. I was immediately contacted to begin discussion of what I was looking for and to make appointment for visit. Upon visiting this dealer, I was treated in a professional manner and after working through the trade-in details and my selection of a new vehicle that met my needs and budget, I was able to purchase my new KIA after test drive and financial agreement. From initial call to signing of contract, I can highly recommend this dealership to anyone looking for quality products and excellent customer service. I very much appreciated the professional service I was provided. More

Awesome!! Tabitha Fowler is an exceptional professional at Universal Kia. She is very knowledgeable about the product and she goes the extra mile to make sure y Tabitha Fowler is an exceptional professional at Universal Kia. She is very knowledgeable about the product and she goes the extra mile to make sure you have what you need. She doesn't just sell you a car and forget you. Tabitha is definitely who you want to ask for at Universal Kia. She will work hard for you to get you the best possible deal at Universal Kia. Go see her today!! More

Outstanding service I called in and told Tab what I was looking for and she and the sales manager had the perfect vehicle ready for me when I got there! Easy going and ve I called in and told Tab what I was looking for and she and the sales manager had the perfect vehicle ready for me when I got there! Easy going and very efficient service More

Best Car Service EVER When this place tells you something, it is the truth. The only garage I have ever taken my car to that I did not dread the experience. Awesome peopl When this place tells you something, it is the truth. The only garage I have ever taken my car to that I did not dread the experience. Awesome people and awesome service. More

Service visit I purchased my first Kia (Amanti) in 2005. I have been dealing with Universals service dept since 2005. I have seen service mgrs. come & go. The BE I purchased my first Kia (Amanti) in 2005. I have been dealing with Universals service dept since 2005. I have seen service mgrs. come & go. The BEST they have had is Jonathon Stainton-James. He is fully knowledgeable of the vehicles and leads his team to be respectful and personal with customers. Being able to get prompt service is a must for most people and his team does not waste a minutes time to keep the customer happy. I have suggested them many times to friends advising them they will be treated with respect. More

Customer Service Representative On August 12, 2016 I had the wonderful pleasure of meeting you excellent Service Representative, Michelle Randolph. I wanted to take this opportunity On August 12, 2016 I had the wonderful pleasure of meeting you excellent Service Representative, Michelle Randolph. I wanted to take this opportunity to let you know what outstanding service she provided. She went beyond he normal routine to make sure that my vehicle was serviced properly, There were some repairs than I need corrected ( but forgot to mention when I called for the appointment). She took care of it without any problem at all. She is wonderful, pleasant, and very professional. I look forward to my next visit with her. More

OUTSTANDING SERVICE for Out of Area Traveler Wife and i were here from Indy to visit our son's family. Came in Thursday night, meetings on Friday and took 2016 Kia Optima to Universal KIA to che Wife and i were here from Indy to visit our son's family. Came in Thursday night, meetings on Friday and took 2016 Kia Optima to Universal KIA to check out lighting problem which had developed on what down. Indy dealership had serviced issue prior Monday, but did not notice that an interior lighting system was actually shorting out fuses. Universal Kia found the short, determined the fix and attempted to get parts in so we could have car for drive back to Indy on Sunday. Unfortunately, ONLY available part (not a frequent problem apparently on Kia's) was in California and couldn't be in until Sunday for Monday repair. MICHELLE RANDOLPH did the legwork, advised me of issue and helped me understand what a weird issue this was. Michelle also came up with the idea of pulling the needed spare parts from another 2016 Optima so my car could be fixed; they'd replace faulty parts on in stock model once they arrived from parts supplier. OUTSTANDING service received, which to me says that Universal Kia really cares about provide excellent customer service! Thank you Michelle for your help with our issue! More

Heard a knocking sound on my Kia Sorento I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they were closing. The service Mgr. Jonathan, was very pleasant and rode in my car with me and took my car right back 45 minutes later the problem was fixed and he was still smiling although he and his team were late getting off. More