Greenway Kia of Hickory Hollow

Oil Change I had a great experience buying my car here, but the exact opposite with service. The service took well over an hour and was more expensive than I had I had a great experience buying my car here, but the exact opposite with service. The service took well over an hour and was more expensive than I had planned. I was charged for removal of my rain guards, which was supposed to have been included as a courtesy when I bought the car. Then I had to bring the car back the same day because the removal of the guards had been so poorly done that there was glue all over the car. More

No hassle car shopping - not typical "salesman" experience I had the pleasure of working with Shon Gilbert. He helped me determite the car that I would be happiest with and then did something I have never had I had the pleasure of working with Shon Gilbert. He helped me determite the car that I would be happiest with and then did something I have never had a sales person do. He helped me determine when it is most beneficial to me to purchase my car and the approximate down payment to get my payments where I wanted them. Usually when you go looking for a new car you feel pressured and just keep getting asked how much you can put down. Shon made the experience the most pleasant car shopping experience I have ever had and I already own a KIA. As long as he works there I will go to him every time I am ready to get a new car. I did not feel pushed or "bullied" the way other dealership salesman have made me feel. It was helping me make the smartest choice for me that was what felt important not just getting me to sign on the line and out the door so they could make another sale. I will HIGHLY recommend not only Universal KIA but also Shon Gilbert to anyone I know or even hear talking about getting a new vehicle. Wonderful experience! !!!!! More

awesome sales associates the sales associate at this dealership make this an awesome experience they made sure I understood everything and they were very patient with me the e the sales associate at this dealership make this an awesome experience they made sure I understood everything and they were very patient with me the experience was nothing like what I had expected it was better More

Service visit The service team is very friendly and helpful. They keep me informed of the progress and bring things to my attention that I have been meaning to do The service team is very friendly and helpful. They keep me informed of the progress and bring things to my attention that I have been meaning to do but forget when I schedule my appointments. From what I have seen they treat their customers like family, not the type of family you don't want to admit you are related too, the kind that takes care of each other and helps one another. Granted they may cost a little more than having family do it but the time it saves us plus their experience is well worth the price. They have never treated me wrong and always makes my visits enjoyable. If I forget to as something or get home and realize I don't understand something on the paperwork I know I can call and they seem genuinely happy to help me understand. I would highly recommend to everyone More

Very satisfied Bought my very first new car from Universal Kia - Nashville - Rick was very informative and knowledgeable of the cars we were looking at and what I ne Bought my very first new car from Universal Kia - Nashville - Rick was very informative and knowledgeable of the cars we were looking at and what I needed. I look forward to driving my Soul for many years More

Excellent Jeff was great at keeping me informed on my car at every step. Even cleaned and vacuumed. My experience was great. I'll always come here to have my ca Jeff was great at keeping me informed on my car at every step. Even cleaned and vacuumed. My experience was great. I'll always come here to have my car serviced. More

Another Satisfied Customer Very professional, and courteous staff Rick did good job of explaining everything from what's under the hood, to follow up inspections! Thanks Univer Very professional, and courteous staff Rick did good job of explaining everything from what's under the hood, to follow up inspections! Thanks Universal Kia More

So Far, So Good! I bought my first Kia here and the sales & service people have been great to work with. When I come back for service on my Sorento, they've only done I bought my first Kia here and the sales & service people have been great to work with. When I come back for service on my Sorento, they've only done what I wanted and any suggestions were based on the recommendations by the OEM for proper service. They even wash my suv after each time I've been there. More

Great car buying experience The sales staff was very helpful and willing to go the extra mile to assist with any of my needs and concerns i am very pleased with the staff The sales staff was very helpful and willing to go the extra mile to assist with any of my needs and concerns i am very pleased with the staff More

Just ok The sales guy Chad did not give direct answers. After buying the car I waited for over an hour for it to be cleaned. Total process took 4 hours... The The sales guy Chad did not give direct answers. After buying the car I waited for over an hour for it to be cleaned. Total process took 4 hours... They did give me a good deal and I am happy with the vehicle. More