Greenway Kia of Hickory Hollow

Heard a knocking sound on my Kia Sorento I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they were closing. The service Mgr. Jonathan, was very pleasant and rode in my car with me and took my car right back 45 minutes later the problem was fixed and he was still smiling although he and his team were late getting off. More

Great experience with Zachary Fitzgerald He was very genuine and worked with me the best he could to get the vehicle I wanted. His personality is exactly what a dealership needs. Also Rania He was very genuine and worked with me the best he could to get the vehicle I wanted. His personality is exactly what a dealership needs. Also Rania Tohme' was very prompt in welcoming me to the Kia family. That was a big plus! More

Horrible experience Stopped in to take a look since we had bought a car from them a couple years ago. Service the first time was decent, although still a hassle. We dec Stopped in to take a look since we had bought a car from them a couple years ago. Service the first time was decent, although still a hassle. We decided to go back in this time just to look around because we were in the area. The sales guy we seen at first must have been very new. Nice guy, but we told them what we can afford when we first got there and what payments we can make. They took us on a test drive and then we went inside. Gave them our keys to evaluate our car for a trade. Then all heck broke loose. We were held "hostage" for almost 4 hours with a back and forth, maybe we can get you in this vehicle, maybe that one. Shon came over, who we dealt with the first time we bought there and was very rude to us. He tried to make us feel inferior and tried to say we were comparing apples to oranges. I told him, we told you what we can afford and either we can do it or we can't. We had a preapproval from Capital One when we went in there, I told them this. They still had us fill out a credit app and I specifically asked if it would hit a hard check on our credit report. I was told it would not it was just a quick check or a soft check. Well, they hit our report 6 times with hard inquiries. After 4 or 5 times of asking for our keys back, hence the "hostage" I mentioned above, they finally gave them back and we left. Not happy at all, will never be back. More

Excellent Rania Tohme' and chad laboy where awsome!! They where very nice and even stayed to help me get into my new KIA soul 2016 Thank you wonderful people Rania Tohme' and chad laboy where awsome!! They where very nice and even stayed to help me get into my new KIA soul 2016 Thank you wonderful people so much for all the help More

He gave me A-1 service Mike Thompson was the absolute BEST when it comes to selling me a car. Not only was it a great experience it was a lot of fun. He was helpful, patie Mike Thompson was the absolute BEST when it comes to selling me a car. Not only was it a great experience it was a lot of fun. He was helpful, patient and listened to my concerns. He gave me A-1 service and I would recommend him to anyone looking for a car. More

Outstanding! I have the best time buying my second car from this dealership. Rania made everything feel like we were working with a friend and not a sales person. I have the best time buying my second car from this dealership. Rania made everything feel like we were working with a friend and not a sales person. It was like four girls on a shopping trip. I came out with a fantastic car well within my budget. Rania didn't try and sell me anything I didn't want, she pretty much knew what I liked before I did. Within approximately 2 hours I was out the door in my 2016 Kia Soul. More

Had very bad experience Found a interesting price deal for a preowned car on this delearship website and got to reach internet sales manager (Rania Tohme). She was almost RUD Found a interesting price deal for a preowned car on this delearship website and got to reach internet sales manager (Rania Tohme). She was almost RUDE when i first spoke to her and didn't bother to ask what she can help me with. Sent her email and didn't got a response back. One of the kind person from the same office reached me and texted me if she could help on this deal. I have requested for OTD and i was been said that Manager can share that information. That is acceptable. It was been told that Internet Sales Manager (Rania Tohme) will call regarding the OTD (out the door) price. Manager (Rania Tohme) called me finally and said that OTD can't be shared as per the policy. I asked her for atleast say the breakups. She was negligent and then said the vehicle that you are looking for should already been sold out. I asked her then what was the reason for the call. Some time later she said its going to be 9.9% sales tax from the vehicle price and requested me to calculate by myself. I never ever had such bad experience with a sales person. I'm glad i didn't purchase it from such a person!!! I wouldn't recommend the specific manager to anyone!! More

Fast, friendly, effecient Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because of a shade tree mechanic that messed up and once for my 90,000 tuneup. Thanks guys!! More

New car The owner Chris is kind and compassionate and care about the concerns of the customers. Rania Tohme she was a lot of fun and very friendly. Melvin Wil The owner Chris is kind and compassionate and care about the concerns of the customers. Rania Tohme she was a lot of fun and very friendly. Melvin William was ver kind and knowledgeable of the product and made me and my daughter very comfortable. Chad Laboy we had a ruff start but he turned out to be very sweet and loveable. He went over all of the features and made sure we knew how everything operated. He turned out to be quite a guy. Overall I was happy and I left a very satisfied owner of a Kia. The sales people were very helpful and warm hearted. I would be a return customer. More

MY SOUL BLESSING MY FIRST BRAND NEW CAR - I knew I had made the best choice ever when my sales consultant Melvin Williams ask me " How can I bless you today?" At that MY FIRST BRAND NEW CAR - I knew I had made the best choice ever when my sales consultant Melvin Williams ask me " How can I bless you today?" At that moment all anxiety in car buying went away ! The rest was EASY ! The service, warranty and road side assistance is a huge benefit ! BUT the price is AWESOME ! I drove my Soul out the very same day and still love it ! Any one that needs or just wants a great car go to Universal Kia and ask for Melvin and get your blessing !!! You deserve it ! More