Greenway Kia of Hickory Hollow

Had very bad experience Found a interesting price deal for a preowned car on this delearship website and got to reach internet sales manager (Rania Tohme). She was almost RUD Found a interesting price deal for a preowned car on this delearship website and got to reach internet sales manager (Rania Tohme). She was almost RUDE when i first spoke to her and didn't bother to ask what she can help me with. Sent her email and didn't got a response back. One of the kind person from the same office reached me and texted me if she could help on this deal. I have requested for OTD and i was been said that Manager can share that information. That is acceptable. It was been told that Internet Sales Manager (Rania Tohme) will call regarding the OTD (out the door) price. Manager (Rania Tohme) called me finally and said that OTD can't be shared as per the policy. I asked her for atleast say the breakups. She was negligent and then said the vehicle that you are looking for should already been sold out. I asked her then what was the reason for the call. Some time later she said its going to be 9.9% sales tax from the vehicle price and requested me to calculate by myself. I never ever had such bad experience with a sales person. I'm glad i didn't purchase it from such a person!!! I wouldn't recommend the specific manager to anyone!! More

Fast, friendly, effecient Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because of a shade tree mechanic that messed up and once for my 90,000 tuneup. Thanks guys!! More

New car The owner Chris is kind and compassionate and care about the concerns of the customers. Rania Tohme she was a lot of fun and very friendly. Melvin Wil The owner Chris is kind and compassionate and care about the concerns of the customers. Rania Tohme she was a lot of fun and very friendly. Melvin William was ver kind and knowledgeable of the product and made me and my daughter very comfortable. Chad Laboy we had a ruff start but he turned out to be very sweet and loveable. He went over all of the features and made sure we knew how everything operated. He turned out to be quite a guy. Overall I was happy and I left a very satisfied owner of a Kia. The sales people were very helpful and warm hearted. I would be a return customer. More

MY SOUL BLESSING MY FIRST BRAND NEW CAR - I knew I had made the best choice ever when my sales consultant Melvin Williams ask me " How can I bless you today?" At that MY FIRST BRAND NEW CAR - I knew I had made the best choice ever when my sales consultant Melvin Williams ask me " How can I bless you today?" At that moment all anxiety in car buying went away ! The rest was EASY ! The service, warranty and road side assistance is a huge benefit ! BUT the price is AWESOME ! I drove my Soul out the very same day and still love it ! Any one that needs or just wants a great car go to Universal Kia and ask for Melvin and get your blessing !!! You deserve it ! More

very accommodation The 2 salesperson who assist us they are nice and the car that we purchased from them they make it sure it is within our budget. The 2 salesperson who assist us they are nice and the car that we purchased from them they make it sure it is within our budget. More

Slow service It took a while to finish the process of trading my car for a new Optima, my original Seles Perron never got back with me. It took a while to finish the process of trading my car for a new Optima, my original Seles Perron never got back with me. More

New Car Purchase Universal Kia provided a smooth, non-pressured experience and made the whole buying experience surprisingly simple. My daughter and I both bought Opt Universal Kia provided a smooth, non-pressured experience and made the whole buying experience surprisingly simple. My daughter and I both bought Optimas and love them so far, and the financing was fast and better than expected. Great Job Universal Kia! More

horrible experience I went here 3 days in a row to look at a specific vehicle which i inquired about and noone could answer any of my questions and never offered to let m I went here 3 days in a row to look at a specific vehicle which i inquired about and noone could answer any of my questions and never offered to let me test drive it. When i walked in nobody came up and offered me help. I had to ask and i spoke with 3 different ppl noone told me their name or asked for mine. I finally asked to test drive and after i asked to try a different car which the manager refused to let me test a second car unless i let them run a credit report. I told them up front it was going in my husbands name and i wasnt buying that day. I was told they couldnt proceed since their were customers who wanted to buy today. All of the times i visited they were not busy and dealers were hanging out at front desk. They have the same exact car at carmax in a different color 1 yr newer n half the miles for the same price. Ill be buying there. I can see now why everyone told me not to shop at universal kia. More

my experience with universal kia When I put an online pre approve form to see if I could qualify for new car was pretty sure it would be a No,but, Instead got a phone call 2 days late When I put an online pre approve form to see if I could qualify for new car was pretty sure it would be a No,but, Instead got a phone call 2 days later saying yes. SO ,,on Sept.19,2015. My husband and I went. I knew the car I wanted but needed to convince him. We worked with Hal and Raina , they went above and beyond to make getting a new Car! I love Raina she is a sweetheart to work with and Hal was exteremely helpful and informed on kia products. So these two people made it possible to get my 1st Brand New Car ever! I love my Kia Soul and glad to have worked with all of the folks at Universal Kia of Hickory Hollow. THANKS and I Love my New Car!..Melissa More