Greenway Kia of Hickory Hollow

I started out very unhappy with the Carnival Kia company because of some misunderstanings. Eric was very good at clearing everything up for me. I was very happy with the way he has handled my transaction. I because of some misunderstanings. Eric was very good at clearing everything up for me. I was very happy with the way he has handled my transaction. I only have one small issue I am going to try to run over there this weekend because the seal at the bottom of my window is a little messed up. I'm sure they will be willing to take care of it though. More

My overall experience with this Kia dealership was amazing solely because of my sales rep. He made my buying experience great. Tim answered all of my questions and made me feel like I was his only cus amazing solely because of my sales rep. He made my buying experience great. Tim answered all of my questions and made me feel like I was his only customer that day. I had prepared myself for a long grueling, haggling process. My experience was nothing of the such. I saw smiling faces and beautiful hearts from people that were willing to help. I didn't feel like I had been slighted when I drove away from the dealership. Tim was truly an angel to me and my family. I would definitely recommend him to anyone. Warmest Regards Mrs.Keiayana Gibson More

I have purchased from Kia Carnival before, always a great experience. I was only window shopping when I feel in love with the 2011 Optima. Great car, great price, great customer service. Tabatha Fowler wa experience. I was only window shopping when I feel in love with the 2011 Optima. Great car, great price, great customer service. Tabatha Fowler was very friendly, responded to our needs and provided great customer service. More

Eric and Jeff made this the easiest and smoothest and non-stressful transaction ever. We did not feel rushed or pressured. Eric answered all of our questions and was very patient with us. I have alrea non-stressful transaction ever. We did not feel rushed or pressured. Eric answered all of our questions and was very patient with us. I have already recommended Carnival Kia to some friends and family. More

Todd was fun and informative......the rest of the staff was great professional and courteous. I was not informed on buying a car, but the staff and Todd put me at ease.I dealership had a friendly envirom was great professional and courteous. I was not informed on buying a car, but the staff and Todd put me at ease.I dealership had a friendly enviroment. I will tell all my friends and co-workers. My children loved my car. More

We chose our Kia Rio Sedan LX because of its superior warrenty and competitive price. Our credit was not the best in the world and had trouble getting approval at other places, some would not even retur warrenty and competitive price. Our credit was not the best in the world and had trouble getting approval at other places, some would not even return our call. That was not the case with Hickory Hollow Carnaval Kia. Our salesman took the time to call us after hours (he was in the middle of moving) to let us know that we were approved. He went the extra mile to get us the monthly payment we were comfortable with and a car we are thrilled with. We looked at the Ford Focus and the Chevy Aveo and the Kia won hands down. It is a solid little car with excellent gas mileage and great extras. We will absolutly buy our next car from Shawn, and highly recomend him and Kia to everyone we see. Thanks Shawn for all your hard work, we love our new car and our boys love it. In fact our 11 year old wants it to be his first car when he turns 16, thankfully we dont have to worry about that just yet! Once again thanks for the opportunity to rebuild our credit and own an awesome car. More

The sales rep. Jason Hancock worked very hard selling us our new Sportage. He was friendly and showed that he really cared. The service staff also went the extra mile with the alignment check. After I felt our new Sportage. He was friendly and showed that he really cared. The service staff also went the extra mile with the alignment check. After I felt the steering was incorrect. Also Jason let me drive another similar vehicle to let me see how it's steering was similar. If I have any complaints it is the effort one must use to get the best buy they can. I like it better when one can just come forward and give an honest figure they are willing to pay and get a yes or no. I have never liked bickering for a fair price. It waste too much time and sometimes money. The Kia Sportage was one of the choices we had (we also looked at Hyundia Tucson, Honda CRV, and the Toyota Rav4. We chose the Kia because of the determination of the sales rep Jason Hancock and the service we had from our Kia 2002 Optima. I feel we got a fair price (maybe not "great")and that we were treated well. Having looked at Kias at other dealers we chose Carnival at Hickory Hollow. Our 2002 Optima had a good ride,enough power, decent economy, and darn good reliability, I know many other manufactures now have a 5 year powertrain warranty but Kia (and Hyundia) have had it longer than almost anyone For these reasons we chose Kia again as our choice in automobiles. More

It took forever to get me in my vechile. Arrived at 12:30 and left after 3:30. I wish you had better inventory. I was hoping for another color but I was told they go as fast as they come in. I came 12:30 and left after 3:30. I wish you had better inventory. I was hoping for another color but I was told they go as fast as they come in. I came in and I wanted a car now. I had to drag out information on what the dealership had to offer like roadside info and quality of car who designed the car and how Kia was basing the engine on that of another type of car. I am not going to say what or whom as apparently because I am a women that type of inforamation wouldn't interest me. Fortunatly I already did my homework but it could have been mentioned instead of trying to get me to know rating of company coming in 3rd and how wonderful the owner was after all he's on every commercial, great family! More

I only have 2 complaints. I was told the car would be filled up with gas and it only had a quarter of a tank in it. That would of been ok if I had not been told up front it would of been full. Also, when filled up with gas and it only had a quarter of a tank in it. That would of been ok if I had not been told up front it would of been full. Also, when I picked up the vehicle I was not shown how to work or where anything was. When I test drove it the saleman went over a very few things but not in detail. All and all it was a good experience. More

My experience at Carnival Kia was AWESOME!! When I arrived, I was immediately greeted and assisted right away. My sales rep (Doug Eckhardt) was very courteous and knowledgeable of the specials, produc arrived, I was immediately greeted and assisted right away. My sales rep (Doug Eckhardt) was very courteous and knowledgeable of the specials, products and services that Kia has to offer. I felt he did his best in making sure I understood everything about purchasing a new vehicle. I will definitely tell all my friends and co-workers of the great customer service along with the warm and friendly atmosphere, I received at Carnival Kia. Thanks, New owner of Kia Forte!! More