Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Greenway Kia of Hickory Hollow - Service Center

Antioch, TN

4.1
149 Reviews
Call Service Center (615) 731-0099

149 Reviews of Greenway Kia of Hickory Hollow - Service Center

Sort by
November 08, 2023

Marc and the technician completed the service in a timely manner while I waited and even identified a problem with the 12V battery. They proactively ordered another under a warranty claim and installed an AG More

by DOCV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Nov 09, 2023 -

Greenway Kia of Hickory Hollow responded

We're glad to know Marc and the team at Greenway Kia of Hickory Hollow were able to provide you with timely and proactive service! Thanks for sharing this positive feedback. Safe travels!

Helpful
October 25, 2023

I've been coming here for the past 3 years. Everyone is professional and treats you like family. Never had a problem. More

by normandin65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Michelle
Report | Print
Oct 25, 2023 -

normandin65 responded

Great job today Jason and Michelle. Always great to see smiling faces when I bring my car for service

Oct 26, 2023 -

Greenway Kia of Hickory Hollow responded

We are delighted to have earned your business and your positive review! Thank you for choosing Greenway Kia of Hickory Hollow. Drive safely!

Helpful
October 13, 2023

We spent $35,000 on a 2017 Tahoe and less than 60 days later we are still driving on the drive out tags and having to replace a battery and put new lifters in the engine which is almost $3000 and when I t More

by dledbetter84
Recommend Dealer
No
Employees Worked With
Our salesman Bryan was great, that was the only positive of our purchase there
Report | Print
Oct 16, 2023 -

Greenway Kia of Hickory Hollow responded

I'm sorry to read about the issues you've experienced with your recent purchase. This certainly doesn't reflect the high standard of service we aim for, and I understand how frustrating this must be. We would like to help resolve these concerns as soon as possible, so please reach out directly when it's convenient for you. Thank you, Justin Jarek - Managing Partner - (615) 731-0099

Oct 20, 2023 -

dledbetter84 responded

So it seems that this response from Justin Jarek is a generic response to any negative review. I did what the response asked and tried to contact him, I was told he was on a phone call and would call me right back, 2 days later still no returned phone call! It is very clear to me that this response was a facade! Another issue is that my bank called me and is wondering why they still don’t have our title in the mail, they have never had it take this long to receive tags and title. Very very disappointed with this dealership!!

Nov 02, 2023 -

dledbetter84 responded

I have spoken with with me Jarek and he was very helpful and expressed his apologies for the miscommunication and my frustration. He has assured me that the repair bill I have paid to fix our car will be taken care of. With that being said I haven’t received the refund yet but have full confidence in speaking with him that it will be. And for that we are grateful and very pleased with the outcome of this situation! Thank you very much Mr Jarek!

Helpful
October 11, 2023

The service was amazing and I was able to work in the lobby. It was so nice and clean. I love going to the Kia dealership and Mark was great More

by Anthony Lofties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hal Dennison, Ronnie Carter, James Derossett, Austin Crenshaw, Austin Ford, Halston Little, Brandon Gentry, Darrell Jenkins, Dae'Naih Johnson, Justin Jarek
Report | Print
Oct 11, 2023 -

Greenway Kia of Hickory Hollow responded

Anthony, we're glad to know you had an amazing experience at Greenway Kia of Hickory Hollow and found our lobby comfortable for work. Thanks for your kind words about Mark!

Helpful
August 21, 2023

This car lot is excellent, all of the staff make sure you have everything you need. More

by lamarramiyah23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Carter
Report | Print
Aug 22, 2023 -

Greenway Kia of Hickory Hollow responded

It's our pleasure to offer accommodating assistance at Greenway Kia of Hickory Hollow! Thanks for the 5-star review!

Helpful
August 19, 2023

The service department has very attentive staff who communicate well concerning my cars needs. There is a comfortable waiting area. More

by mkc10107823
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
Report | Print
Aug 21, 2023 -

Greenway Kia of Hickory Hollow responded

We're glad to know you had a positive experience with our service department at Greenway Kia of Hickory Hollow! We strive for clear communication and comfort. Thanks for the review!

Helpful
August 10, 2023

Do not go here for sales or service. They say one thing the first day and then never answer their phone, mislead, and keep you waiting to do service on your car. It's car xxxx. Worst More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny and Service Manager
Report | Print
Helpful
August 07, 2023

The service department did an excellent job explaining what was completed before they delivered the car back to me! More

by genegoehring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Aug 09, 2023 -

Greenway Kia of Hickory Hollow responded

We're happy to hear that you appreciated our team's assistance at Greenway Kia of Hickory Hollow! Thanks for the review.

Helpful
July 15, 2023

All the personnel are to respect and helpful and Mrs. Lana explain the situation very well 👍👍 More

by Maria H Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana
Report | Print
Jul 17, 2023 -

Greenway Kia of Hickory Hollow responded

Maria, it was our pleasure to assist you here at Greenway Kia of Hickory Hollow! We will be sure to pass along your kind words to Mrs. Lana and we hope to assist you again in the future!

Helpful
July 10, 2023

I've been servicing my car at this dealership for years. Their services are outstanding, consistent, and reliable, especially when compared to others. Sometimes you get a free car wash too. More

by Okoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Report | Print
Jul 11, 2023 -

Greenway Kia of Hickory Hollow responded

Okoro, thank you so much for your loyalty and kind words! We're glad to hear that Greenway Kia of Hickory Hollow has consistently provided outstanding service over the years. We appreciate your business and hope to continue serving you in the future. Have a great day!

Helpful
1
2
3
...
15