Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Greenway Kia of Hickory Hollow - Service Center
Antioch, TN
151 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
151 Reviews of Greenway Kia of Hickory Hollow - Service Center
Sort by
April 20, 2023
I have been getting my Kia’a serviced at Greenway since 2017. My only real complaint, as with most dealership service departments—are the prices and labor fees. Other than that, I’ve always had good custom 2017. My only real complaint, as with most dealership service departments—are the prices and labor fees. Other than that, I’ve always had good customer service experiences, with service reps always helping with coupons and discounts, which is always appreciated. Yesterday, they were a bit short staffed and delayed with getting people checked in, but everyone was kind and apologetic for our waits. My car was finished in a decent time, even considering we added on a couple of things. I really appreciated Lana. I remembered mid-way that I’d gotten (and forgotten) a mailer with an amazing coupon for services I needed but couldn’t afford all of, at the time of check in. When I remembered, I thought to check email and found the same coupon! Lana was understanding, kind, and allowed me to still use it and get the other services, even after they’d already taken my car back. That coupon saved me a nice chunk of change!!! So thank you Lana and maintenance team!!! More
by fss
Employees Worked With
Lana
Helpful April 15, 2023
Two years ago I had to have a complete rebuild of my 2016 Kia shortages engine. Best customer service experience I ever had by a anybody in my 66 years of living. I believe his name was Terrence and when I h Kia shortages engine. Best customer service experience I ever had by a anybody in my 66 years of living. I believe his name was Terrence and when I had my car towed in last Thursday I expected at least good service since he was no longer there. I had the MISFORTUNE OF BEING HELPED BY LANA. She was very unprofessional and refused to give me an estimate on the work to be done four times over five days. I had to see my attorney for the funds to be dispersed from my trust to pay so I went by what I found on the internet to give a guesstimate and when I picked up my car LANA DROPPED $650 bill on what I thought would be at most $450. LANA was ride and disrespectful and lied to me and broke the law according to my attorney for NOT giving me a written estimate on service that exceeded $250 I will never go back there and will never recommend that dealership to any of my social media followers. Or buy another Kia ever . More
by Wdaileyjr
Employees Worked With
LANA/service department /Worst customer service I have experienced in 66years. She doesn't need to be doing that job
March 03, 2023
Yes I was very happy with Greenway kia. They gave me excellent service. Matthew was very professional and helped me with all my questions. I will definitely ask for him next time I come in They gave me excellent service. Matthew was very professional and helped me with all my questions. I will definitely ask for him next time I come in. More
by doucetteshari71
Employees Worked With
Matthew
December 23, 2022
Lana was friendly and courteous. She explained the inspection and oil change. I had excellent service. After the service, Lana walked me to my car and advised me of my next service a She explained the inspection and oil change. I had excellent service. After the service, Lana walked me to my car and advised me of my next service appointment. She wished me a Merry Christmas. I am happy with the service and would recommend Kia service to family and friends. Great job! More
by lady_mouse
Employees Worked With
Lana
November 28, 2022
He was friendly, curtious, and did great job on inspection and oil change. Showed and explained their check list, and let me know what was needed. inspection and oil change. Showed and explained their check list, and let me know what was needed. More
by Btrac123
Employees Worked With
Jason
November 10, 2022
Trying to get a hold of anyone in service is almost impossible. We went in last Wednesday to get a key programmed. We did not look at the price at the time of checkout because we were in a hurry. La impossible. We went in last Wednesday to get a key programmed. We did not look at the price at the time of checkout because we were in a hurry. Later that afternoon we had a concern about the price and tried calling that same day. No response. Called a few times on Thursday. No response. Called 10-12 times on Saturday no response. Our service advisor finally contacted us back, by the time we got to the dealership 2-3 hours later (we had to leave a message with SALES). He was not helpful at all and we were told to contact the service manager who was out sick and gave us his phone number. It was not his phone number it was the dealership phone number (which is the number we had already been calling). We called Wednesday 2-3 times (no response). Thursday they responded to our third call of the day. Their voicemail is full so you can not leave a message when you call. It is almost impossible to reach the service department if you have a question or concern. A concern that should have been handled same day or one/two days later, we are still dealing with more than a week later. If this is the service you want, then by all means go to Antioch Kia. More
by emma
Employees Worked With
Jason Ross, Nick?(service manager)
September 29, 2022
I been with this dealership for years and Robert was my helper today and he was great and helped me with my needs and told me what I needed to keep my vehicle running smooth and he made me feel comfortable helper today and he was great and helped me with my needs and told me what I needed to keep my vehicle running smooth and he made me feel comfortable and made my day More
by clementinewhiteside1
Employees Worked With
Robert
