Greenway Kia of Riverchase

Very polite willing to work with you not rushing you and a very good sales team a very good sales team More

I had an extremely frustrating and disappointing experience with the service department at Riverchase Kia. I dropped my vehicle off Wednesday and was told I would hear back by the next day. I did n experience with the service department at Riverchase Kia. I dropped my vehicle off Wednesday and was told I would hear back by the next day. I did not receive any update on Thursday. On Friday around 11:00 AM, I called for an update and was told my service advisor would call me back. After two hours with no call, I contacted them again and was told there were no notes in the system about my vehicle at all. About ten minutes later, I received a call stating there was an oil filter housing leak, and I was told my advisor would call me by the end of the day. That call never came—nor did I receive any communication on Saturday. The dealership was closed Sunday. On Monday, my husband called multiple times and was again told there were no notes in the system and that the advisor would call him back. No one ever did. I then called myself before lunch and left a stern voicemail for the service manager, which was never returned. When my husband went to the dealership in person at 3:30 PM, he was told, “Oh, I was just about to call Mrs. Bess,” despite multiple calls and voicemails that had gone unanswered. At that point, we were told the repair was not covered under warranty, and we agreed to pay simply so I could get my car back. This morning, my vehicle status still showed “in progress,” so I called again around 11:30 AM and was told the car was done—yet no one had called to notify me. When we arrived to pick up the vehicle, the final total was over $120 more than what we were quoted the day before. The complete lack of communication, inaccurate information, missing documentation, and price discrepancy is unacceptable. I should not have to repeatedly chase updates, show up in person to get answers, or be surprised by higher charges at pickup. This experience reflects poorly on the service department’s organization, accountability, and respect for customers’ time. I will not be returning, and I would strongly caution others to think twice before trusting their vehicle here. More

Samuel from Riverchase Kia very professional and helpful. He is super kinds and listen to all my concerns for new car. He make all my requirements and give me good deals. He supports over time and reply my He is super kinds and listen to all my concerns for new car. He make all my requirements and give me good deals. He supports over time and reply my messages right away when I needs help with New car. I am really highly recommend to work with Sam. He is good guy. Thank you. More

Our sales lady was super, she has a great personality & helped anyway she could. Everyone was very helpful helped anyway she could. Everyone was very helpful More

Never buy a car from here the worse dealership I ever seen just horrible never have experience anything like this I wish I would have stayed with Ford seen just horrible never have experience anything like this I wish I would have stayed with Ford More

We could not get copies of our paperwork. After many phone calls, we finally had to drive up there (100 miles) to get them. We signed paperwork to receive our gap insurance refund from our After many phone calls, we finally had to drive up there (100 miles) to get them. We signed paperwork to receive our gap insurance refund from our car we were turning in, which was purchased there. We were told it would be mailed to us and it may take 60 days. It's passed 60 days. Lots of phone calls and promises of e-mails to get an update and still no refund. This is our second purchase there and it will be our last. They do not keep their word. Ellen Wohlgemuth More

The next car will be from Myron and this dealership. This was a stress free experience. Thank you. This was a stress free experience. Thank you. More

Quentin provided me with great customer service he provided me with great information and made my car buying purchase go smoothly provided me with great information and made my car buying purchase go smoothly More

They are fast nd do a great job love it been to other places but this was great the 2 techs that help me out where brothers and did a fantastic service on my car definitely going back for my car needs !! places but this was great the 2 techs that help me out where brothers and did a fantastic service on my car definitely going back for my car needs !!! More

Last year I received a recall notice regarding a coolant leak and a new limited warranty extension due to the defect. My car had just began to run hot. I made an appointment with Greenway Kia of Riverchase leak and a new limited warranty extension due to the defect. My car had just began to run hot. I made an appointment with Greenway Kia of Riverchase in Pelham, AL. and left my car with them on June 30th, 2024 for evaluation and repair. Even though I called once a week, I always got no answer or the same answer over and over. I worked out of town. After two months, and when returning to town I decided to drive by Kia to see if I could speak to my representative face to face. When I arrived, my car was still sitting in the parking lot in the same place they had parked it two months ago prior. To say I was angry about being lied to was an understatement. The manager there advised they were waiting on tech line to answer regarding the warranty and it would be covered. I had called Kia Corporate and got a case number prior to ever taking my car into the dealership. It was case 16491856. After this face to face I was told my tech line approval number was 16750884 and it would take four to five weeks to replace the motor. It took another two months. Kia gave me my car back Nov 8, 2024. They did not reimbursed me for a rental car, they didn’t give me a loaner while they sat my car on the lot and dragged their feet. They didn’t care how I went about my daily life or if I lost my job, and I would have if I had not been able to obtain back up transportation at that time. NOW here it is June 16th and I notice a leak under the car. Thinking maybe the company who changes my oil left something loose, I took it back to them to check the car out. They checked everything, found all of their work was in order and then as a courtesy sprayed the underside of my car to try to help me pinpoint where the leak was coming from. They thought it might be a rear seal which is common in these Kia motors but instead they found I had a transmission fluid leak where the new engine met the old transmission. I called corporate again told them what was happening and they advised me to take it back to Greenwood Kia. They also gave me a new case number. My car has now sat at the dealership again for over a month. I’m out $1500+ dollars in rental car fees and today the manager Ron told me a new transmission is going to cost me $3754.05, out the door for a new transmission because I have put $21k miles on the new motor. This infuriates me. I feel that I’m am being taken advantage of because before the new motor was placed in this car I didn’t have any issues with this vehicle before hand. The car is a 2015 but it only has 135,000 original miles on it. When I purchase this car Kia was known for their 100,000/10yr warranty and was considered a great car. I personally will never purchase a Kia again and I would not recommend anyone take their existing car to this dealership for any type of engine work because they will not take responsibility for their workmanship or their faulty engines. In addition, I was told by the manager today that if I got a lawyer that I would need to pick up the car within 48-hours and if I didn’t it would cost me $50 per day to sit on their lot. Where is my $50 per day for the 120 days it sat on their lot while I was waiting on a new engine? Where is my rental reimbursements? My time calling checking on the car, driving over there, searching for my representative for an update? I’m going to have the work completed because I need a car to go to work and I have no other choice right now. But I want the public to be aware of this facility and these vehicles. I have recorded all of the phone calls to and from this site including the one today and can back up my statement. This is not slander, it is actual facts. And I would be more than happy to speak with the owner about this issue. More