Greenway Kia of Rivergate

The service experience is absolutely horrible. After being a Kia owner since 2020 - their service department literally makes me want to sell this car and avoid Kia in the future. Inspections aren’ After being a Kia owner since 2020 - their service department literally makes me want to sell this car and avoid Kia in the future. Inspections aren’t completed as stated, vehicle returned in a condition that was technically not safe to drive despite being assured it was (later tech admitted there was a major issue), requests to speak to service manager denied, sales staff comes into service waiting area to attempt to sell you new cars. Just ridiculously poor experience all around. More

I was overcharged at Greenway Kia Rivergate for being a young woman and then ignored for over a month when I tried to resolve it respectfully and directly. Repeated calls to the service manager, Josh Su young woman and then ignored for over a month when I tried to resolve it respectfully and directly. Repeated calls to the service manager, Josh Sutton, went unanswered. Management promised follow-up multiple times and never delivered. For a month I called multiple times a day and was put on hold, hung up on, promised calls back in “just a few minutes” and then eventually my number recognized and blocked. Using two other phones, I called and was connected right away but once they realized it was me, those were both blocked too. This dealership takes advantage of customers and avoids accountability. I will be escalating this to Kia Corporate and the dealership owners. While I will be placing a dispute with my credit card to attempt to recovering my money; the premise is that the management here does not respect their customers, if that’s due to my young age or gender I’ll never know but anyone thinking of doing business here or bringing a car for service should heavily reconsider. More

Terry salesman was great manager worked with me to get what I wanted in car and car payment I appreciate all you all employees very nice and the guy in financing that waited on me was so nice up front by what I wanted in car and car payment I appreciate all you all employees very nice and the guy in financing that waited on me was so nice up front by the side door thanks to all you and Merry Christmas And A Happy New Year God Bless Peace On Earth Debbie Barnes More

Everyone was. Nice Terry was a very good salesman didn’t try to push me in to nothing and the guy in finance was great give them raises very very clean place thank Nice Terry was a very good salesman didn’t try to push me in to nothing and the guy in finance was great give them raises very very clean place thank all yall and terry who kept his word everything he said great job merry Christmas to you all Debbie Barnes Love my Kia Happy New Year Terry my son called me he’s happy for me he was at work he said I told him yall done me right thanks again More

⭐ Review for Greenway Kia of Rivergate — 1536 Gallatin Pike N, Nashville, TN 37115 I am writing this review not out of spite, but out of heartbreak and frustration — and with the hope that no other fam Pike N, Nashville, TN 37115 I am writing this review not out of spite, but out of heartbreak and frustration — and with the hope that no other family has to go through what mine did at Greenway Kia of Rivergate, located at 1536 Gallatin Pike North, Nashville, TN 37115. When my son and his wife welcomed twins, along with their toddler under two, they were suddenly in desperate need of a safe, reliable vehicle that could hold three car seats. I explained our situation in detail. I told the salesperson how important it was — that we could not risk these babies being stranded on the side of the road. I trusted them. And they betrayed that trust. 💔 The first vehicle — a Hyundai Palisade Within weeks of buying it, the motor went out. Completely failed. A brand-new chapter of life for our family, and instead of helping us, the dealership refused to take responsibility. No help, no support, no compassion. 💔 Trying again — because I have integrity Even after that, I did the right thing. I went back to them — the same people who sold me the failing vehicle — and swapped it out, asking only that they give me a little more than what another dealership would, because they knew the situation and they knew what they’d sold me. I wanted to believe they would make it right. 💔 But heartbreak struck again A few months later, the second vehicle’s motor also failed. The only thing that saved us financially was the extended warranty I purchased — not anything they did for us. And now, here we are again: The bearings are failing, damaging the fan blades, and the repair will cost over $2,000. ❗ No family should go through this This dealership does not stand behind their vehicles. They do not properly inspect what they sell. They do not show honesty, empathy, or any real sense of responsibility. I have done everything on my end with honesty and integrity, and it breaks my heart to say this, but: I would not buy a piece of gum from this place, and I pray no one else has to experience what we did. More

I had a fantastic experience at Greenway KIA and their prices were only beaten their hospitality and kindness. Big thank you to Dawn for always being so welcoming! prices were only beaten their hospitality and kindness. Big thank you to Dawn for always being so welcoming! More

Service was quick; walk-ins welcome; staff was friendly and helpful; five-stars all around. and helpful; five-stars all around. More

Our car buying experience was very pleasant. Everyone was very friendly and the process was faster than expected. Everyone was very friendly and the process was faster than expected. More

Everyone was super nice, quick, helpful above and beyond. Great experience. Good more than I asked or brought the car in for. Appreciated the car being washed too. Great experience. Good more than I asked or brought the car in for. Appreciated the car being washed too. More

Greenway service department is always professional and friendly! They are always happy to see me! Service Department has been taking great care of my Kia’s since 2011! friendly! They are always happy to see me! Service Department has been taking great care of my Kia’s since 2011! More