"Fallon, per usual is a superstar. The only difficulty I..."
Fallon, per usual is a superstar. The only difficulty I had was with the extremely rude lady (large black lady)in the parts department.
Other than paying for my service, I will never purchase parts when or if she is around. She is one individual to certainly stay away from.
Back to Service...still A+
Employees Worked With
"Staff was friendly, informative and knowledge Will be..."
Staff was friendly, informative and knowledge
Will be going back
Waiting area clean and friendly
Completed in a timely manner
showroom clean and friendly.
"Left my car for an overnight service in September. When I..."
Left my car for an overnight service in September. When I came back to pick it up. KIA had closed early so I could not get my keys to get my car. The two salesmen that were standing outside said they could not get in. So I asked for someone to call the manager so I could get in for my keys. The manager had told the guy that he was almost home and was not going to come all the way back then have to turn around and drive back home. I have a job and a child to which I would really need my vehicle. So I had to get a ride back to my home. I then grabbed my extra fob and had another friend take me all the way back to KIA so I can get my car. So my child and I got into my car and it WOULD NOT START! The doors were unlocked, my battery was completely dead and needed to be replace. To top it off I had items that were stolen out of my vehicle that was parked right beside their main shop door. David the shop manager had said that this one particular guy comes around at night and checks for unlocked cars and steal things (or possible employees stealing). SO WHY WAS MY CAR LEFT UNLOCKED and a battery dead. I was also told by David that they would reimburse one of the items that cost me $200. He even made a copy of my original receipt. It is now March and nothing. I've been told they would send out a check. But still nothing. I have left multiple messages and no returned calls. My car needs things checked out but I really don't want to go back to that place. Liars, thieves, and untrustworthy. So there's nowhere close to take my car for services.
One more thing. As i was waiting on getting one of my tires fixed. I was told that I needed new tires and they were running a promotional deal that ended up being around $1000 ( for the lower quality brand). The next day I had to go back first thing in the morning due to having only 9 PSI on that same tire. As I was sitting there waiting again, this elderly lady came in for an oil change and I over heard them tell her the same things about the GREAT tire deals. LOL That place is ridiculous!!
Employees Worked With
Other Employees :