"I purchased a car here and they were very underhanded..."
I purchased a car here and they were very underhanded about adding $4000 worth of warranties that I did not want and set me up with 72 month financing instead of the 66 I asked for. I told them I wanted the paperwork corrected and the warranties taken off. I have called and emailed for weeks with no response and I have not received any information from my financing company about my bill so my payment will probably be late affecting my credit further. They did 4 hard inquiries to my credit when they advertised no credit checks! Horrible horrible company... Wish I had never stepped foot on their lot!
Rhonda, we are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to Ken Stark, General Manager, via email at firstname.lastname@example.org.
Fred - I'm very sorry to hear that you aren't satisfied with our prices and that this cost us your business. I would be happy to remove your contact information from our email list, but I won't be able to based on this review. Please call me so I can get this taken care of for you. Thank you, Andrew Gasque - Service Director - 1-888-414-7599
I have purchased two cars from Greenway. Both experiences were very positive.
Salesperson was very responsive and delivery team was cordial. Received car within 48 hours of purchase. I live 200 miles from the dealership
Robert, thank you for leaving Greenway Kia of The Shoals a five-star review. I am glad to hear that our team consistently provides you with positive experiences! We look forward to taking care of you in the future.
Thank you for taking the time to review your five-star experience! We are thrilled to hear that Chris took such great care of you and all of us at Greenway Kia of The Shoals look forward to your next visit. Until then, I hope you enjoy your vehicle!
For you to say you had your most pleasant dealership experience at Greenway Kia of The Shoals makes our day! Thank you for sharing so many compliments and recommending us. We hope that you are enjoying your new vehicle.
- The employee that helped me insisted not to use my pre-approved loan from my bank. Later I came to find out that he ran my credit report and resulted in 4 new hard inquiries which dropped my credit score.
- The staff members were throwing a football across the building.
- It was a horrible and unprofessional experience overall.