Greg Hubler Ford

Joshua Albert Richmond /2016 F150 XLT I came in looking for a great deal on leftover 2016 F150s. I had heard about dellens great deals and the lifetime warranty which was what brought me i I came in looking for a great deal on leftover 2016 F150s. I had heard about dellens great deals and the lifetime warranty which was what brought me in. I go in and the salesman/manager was extremely pushy. They offered me $16,000 for my trade even though i was offered $18,500 at another Ford dealership in Anderson. They wouldnt work with me on price OR on trade value. I have since bought my new truck and i will never be going back to Dellen. They obviously dont care about their customers. More

Very personal experience with top notch customer service. Arrived close to closing time on a Friday night. Greeted by a young man, Brody, he had an upbeat personality and a genuine interest in building a rela Arrived close to closing time on a Friday night. Greeted by a young man, Brody, he had an upbeat personality and a genuine interest in building a relationship with us to meet our needs. He went above and beyond in customer service, making the experience all about us. We met with some other knowledgeable and friendly staff. Matt, in financials took care of all our paperwork and Rick, head of service department, explained in detail Dellen's "Warranty Forever" program. We not only left with our new purchase, we had made some new friends! 5 stars! More

It was a very pleasant experience We purchased a new Ford Edge Titanian from Constance Harris , the experience was the best, she very thorough in explaining all the features of the ne We purchased a new Ford Edge Titanian from Constance Harris , the experience was the best, she very thorough in explaining all the features of the new car and was very patient with us , as we elderly. She made us feel as thought we could ask her anything. She spent about 2 hours talking with us. I would highly recommend her. More

Be treated like family without pressure Have always been treated like family there. Ladies you can go to Dellen and not have to worry about being taken advantage of or being pressured. Servi Have always been treated like family there. Ladies you can go to Dellen and not have to worry about being taken advantage of or being pressured. Service Dept is great and they know what they are doing. Give Dellen Ford a try and you will never look for another dealership. More

Just purchased a Certified pre-owned Ford Escape I went in for my usual service on my truck and ended up trading it in on a Certified Pre-owned Ford Escape. The salesman was very good, informative, I went in for my usual service on my truck and ended up trading it in on a Certified Pre-owned Ford Escape. The salesman was very good, informative, clearly proud of his product, and did not pressure me at all. The staff was very professional while also maintaining a very personable approach. My hat is off to the salesman, Willard Troutman and to the finance person (cannot recall his name) who helped me complete all of the necessary paperwork. He was also personable, friendly and did not pressure me into buying any additional warranty coverage that was available. I have done business with this dealership for over two years and I have always found the service department very helpful and so easy to work with. Overall, I rate this dealership as a top star place do business with! All of the staff have always been very friendly and personable and professional, which I appreciate so much!! More

mis diagnosis took a truck to them for a check engine light. they told me it was a bad coil and charged me $80 for diagnostics. The coil had just been replace by took a truck to them for a check engine light. they told me it was a bad coil and charged me $80 for diagnostics. The coil had just been replace by someone else so I took it there to get replaced. they checked out the coil and said it was ok. Told Bill McCoy service that they mis diagnosed. I was pretty much told tough luck, they would not give me my money back. We have grown and now have 8 company vehicles, none to to Bill McCoy Ford. I now take them clear over to Greenville, OH to Dave Knapp Ford. A lot longer drive but much better service. More

My experience with Bill McCoy Ford started out fine for regular maintenance. Once my car (2002 Ford Focus) had an actual problem is when it went down hill. I brought it to the Ford service center thinki regular maintenance. Once my car (2002 Ford Focus) had an actual problem is when it went down hill. I brought it to the Ford service center thinking if there was a place that would be able to figure out what is wrong and fix it right, it was Ford. Couldn't have been more wrong! I brought it in 3 times for the same problem... my car would occasionally shake and run rough on start but would eventually stop and run normally once I drove it a little while. The first time they had my car for 3 days and could not duplicate the issue, charged me to replace a hose that they thought had a hole in it and hoped that would help. Second time (2 weeks later) the check engine light came on after the same experience happened above, brought it in and same thing. They were not sure whats going on ... replaced my spark plugs hoping that would fix the problem. Happened a third time, brought it in. Two days later I got a call from them stating that my engine had died on the test drive and it would cost me $4000 to replace or I could junk it. Throughout this ordeal I never got the feeling from them that there was an engine issue what so ever. After this ordeal when faced with the prospect of having no car (and loosing a car I had for 10 years and took very good care of) there was no help or sympathy. They couldn't even tell me what was really wrong with the engine, just that they would need to put in a new one. I took it to another place for a second opinion and they helped me understand that the issue and that it should have been caught the 2nd time I came in to Ford by performing a simple compression test. Had the techs and service managers used a little thought during my situation ... and maybe listened to me ... this would have possibly been prevented. To make matters worse they deny that they didn't fix the problems that I came in for since they got the check engine light to go off "the problem must have been resolved" ...even though I brought it in for the same issue every single time. No integrity or compassion in the workers here. Save your self the trouble and go somewhere else for repairs. More