Greg May Honda - Service Center

I went in for three things: A required service job. A new key. A complimentary detail and wash. I was told that it would take about 4 hours to do all three. After 4 hours the detail/wash was never d A new key. A complimentary detail and wash. I was told that it would take about 4 hours to do all three. After 4 hours the detail/wash was never done. After another 2 hours it was still not done. I left my vehicle at your service department for 6 HOURS and still it was not finished, nor did anyone call me to explain what was going on. Not one single call. All the while I was sitting in Waco, Texas, waiting for this to be completed. Call me and I'll explain how shoddy your service department treated me. I left with a dirty truck and was told to come back some other time to get it washed. Not detailed....washed. It was vacuumed, not detailed and not washed. The service person was not the least bit interested in making it right. If you think I'm mad, you should talk to my wife. She's in the market for a new vehicle, but at the rate your service department is going, she will not deal with you. Maybe you should contact me or my wife to set this straight. I dealt with Christina. And some other dude who's name I don't know. More

Thank you for being an excellent dealership and maintenance provider. We always take our vehicles to GM maintenance provider. We always take our vehicles to GM More

Our service person, Chrisina, was the best. She made the process work for us! She made the process understandable for folks who do not know a great deal about cars. She made the process work for us! She made the process understandable for folks who do not know a great deal about cars. More

Service was quick, easy, and not a hassle. It was a very nice experience because of the professional and kind workers. It was a very nice experience because of the professional and kind workers. More

Great service, scheduled ahead, notified via email reminder for service, show up, quick and easy, ready to go. reminder for service, show up, quick and easy, ready to go. More

Made an appointment for an oil change and specifically told the service person I would be waiting and was she sure that this was a good time for me since I would be waiting. Arrived for the appointment o told the service person I would be waiting and was she sure that this was a good time for me since I would be waiting. Arrived for the appointment on time and told the service person again, I would be waiting. Approximately 1 hour after my appointment my vehicle was moved from the spot I parked it in to be serviced. I am not sure why an appointment was needed because I do not feel that it makes a difference if I have an appointment or not. This is not the first time that this has happened for what I consider a simple service (oil change). Obviously the procedures have been changed and your vehicle is serviced whenever they get to it no matter if you have an appointment or walk in without an appointment. I have bought many vehicles at Greg May Honda in the past years and I am very disappointed in the service department the last few times I have visited. Those will appointments should be serviced quicker. More