Gregg Orr Toyota

Avoid this place at all costs! If you are looking to repair your car they will charge extreme amounts and not fix anything. We were on the way back home to Ohio from Texas and our If you are looking to repair your car they will charge extreme amounts and not fix anything. We were on the way back home to Ohio from Texas and our car broke down and this was the closest Toyota dealership. They charged us 800 dollars and we went on our way. All was fine for about an hour until even more lights then before started to come on and we were told by the Little Rock dealership that we had to go back to this dealership because they must have done something wrong and that they didn’t want to have to charge us. We called and were promised they would look at it before the closed, so we towed it back just to find out they lied and wouldn’t look at it until tomorrow. So we had to stay at a hotel and then the next day magically more was wrong with the car and they said it would cost 10,000 dollars. They had suggested multiple times that we had should just trade in the car and we’re being very sketchy and adamant even thought we kept saying that we had no interest. They said it would take a few days which we did not have and at this point didn’t trust a word they were saying. So eventually we decided we were going to tow it home and jump through a bunch of hoops after we were advised from multiple other dealerships including our local that said that what they were saying makes no sense. So we went inside to tell them we wanted the paperwork of what they were planning to charge us and the man claimed to have deleted it and we told him he needed to recover it and they eventually did begrudgingly. So in summary avoid this piece of crap place at all costs. More

Took my tundra in for an oil change they stripped and oil pan and said it was time for it to strip. Now wants over 2000 dollars to replace it. The truck was fine when it showed up. And they won't even offer pan and said it was time for it to strip. Now wants over 2000 dollars to replace it. The truck was fine when it showed up. And they won't even offer to fix a mistake they made because of overtighting. Been getting the oil changed at the same place the whole time. Just disappointed .. More

Finance guy will sell you a not not two but three ext warranty without your knowledge when signing the papers do not give permission to have your signature copy pasted to paperwork! Rate a zero not even warranty without your knowledge when signing the papers do not give permission to have your signature copy pasted to paperwork! Rate a zero not even one star! More

My family and I were from Kentucky and on vacation and had just left our place in Glenwood when my Sienna van warning light began blinking. We went to Greg Orr Toyota and after testing found out that the had just left our place in Glenwood when my Sienna van warning light began blinking. We went to Greg Orr Toyota and after testing found out that the alternator was bad. Luckily I had purchased an extended warranty. David was very helpful in processing the warranty. I also needed a belt which was going to cost an additional $230. After all said and done David gave me a discount so I only paid $168 for warranty deductible and belt. I’m grateful for all the help David gave me. More

I have worked for dealerships in the past, and I have no idea how the sales manager gets away with the bad attitude and lip that he does. Bought a car from this dealer for my daughter graduation and had a s idea how the sales manager gets away with the bad attitude and lip that he does. Bought a car from this dealer for my daughter graduation and had a simple problem to be resolved. Figured I would stop in and say hi to the sales side, and that was a big mistake. These people do NOT want you around after a sale. Rude, do not care to talk to you.., just a simple made a sale and get to hitting the road ! In no way family friendly. DO NOT RECOMMEND. More

Bought a 2019 Jeep Grand Cherokee from Triston Steed 4 days ago. So far, so good! I have not bought a car from a dealership in about 20 years and didn't know what to expect, but I was pleasantly surprised days ago. So far, so good! I have not bought a car from a dealership in about 20 years and didn't know what to expect, but I was pleasantly surprised. The salesman, Triston Steed did a great job and the whole process could not have been easier. They had the service department manager see us and explain some things - I thought that was a nice touch. Overall we are satisfied the service we received. More

David King does an excellent job as Asst. Service Manager in Hot Springs. I trust his judgment as he takes care of his customers. He is likable, get to know you, and strikes a fair balance Service Manager in Hot Springs. I trust his judgment as he takes care of his customers. He is likable, get to know you, and strikes a fair balance between what is good for the customer and the dealership. When I schedule a service appointment, I ask for David King. More

I purchased a 2022 Camry from this place and it was the worst mistake! They don’t honor the online price, they will tell you one price to get you in the door, then charge you the full price without telling worst mistake! They don’t honor the online price, they will tell you one price to get you in the door, then charge you the full price without telling you! The finance rep quoted my payment including gap but pretty much said I was lying when I questioned him about the numbers on his end. I asked the salesman several times how much I was getting for my trade, but he would never tell me. I got lowballed on that too! Yes maybe I should’ve looked at my paperwork closer, but if the salesman (Aryn) would’ve been more upfront and detailed and a little honest with me, I shouldn’t have to. Thanks a lot Aryn, at least you can sleep better tonight knowing you screwed over a single dad. You must be so proud!!! More

My wife took our 2015 Rav4 in for an oil change and when the Assistant service Mgr David King came to bring her the keys he also had a list of things that need to be done to the car one being that the left the Assistant service Mgr David King came to bring her the keys he also had a list of things that need to be done to the car one being that the left side shock was bad and needed to be replaced. When she got home she was a little bit confused since we bought it from another dealer who checked it out before we picked it up it had to be Toyota certified. No problem that is what we paid for. When he (David King) brought her the keys from the oil change he also had a list of things like the PCV valve needed to be replaced, the break fluid needed to be changed which I have not heard of before, this is a scam along with the other things listed. My wife called David King on Monday to make an appointment for the shock and we took it in on Wednesday enough time to order the part 1) Shock and when we got back home he had called to say it would have to be left over night for the part to be installed. We had already taken 2 hours out of our schedule for this and when we arrived back at the dealership and to pick up our car he told us that he could not order the part without the car being left. This is the most inconvenient service department I have ever had to deal with in my 58 years. He finally told us to take our business elsewhere which we did as he seems very pom-pas and arrogant. We should have read the complaints before we went their and went back to where we bought the car as that was Lander's it would have saved us a lot of time and aggravation!! Word to the wise read the write ups before you go to Orr! More