Gregg Orr Toyota

Service department reviewWe purchased our highlander Service department review We purchased our highlander from a different dealership where our nephew worked but we live in Hot Springs. We have receiv Service department review We purchased our highlander from a different dealership where our nephew worked but we live in Hot Springs. We have received excellent customer service from Tyler in service. He has always answered all our questions and got our vehicle back to us in a timely manner. We highly recommend him. More

They sold me a truck for one price sent me out the door with it only and only 2 pieces of paper my own insurance card and the agreed price sheet only to find out it had severe rust damage and thousands of with it only and only 2 pieces of paper my own insurance card and the agreed price sheet only to find out it had severe rust damage and thousands of dollars in damage that the warranty I purchased from them did not cover. After receiving the financial statements I realized the interest rate I agreed to as well as the price were not the same. After trying to handle the issue professionally I was put on hold or transferred from department to department with no remedy. Worst car buying experience ever even after investing in a vehicle that was supposed to be worth over 50000 dollars only to find out My 15000 I put into truck would not be compensated and my warranty was worthless. I would not buy water from them if I was on fire. More

I bought my vehicle 4 months ago and have never missed a payment and they refuse to give me my tag/title. I payed for it when I purchased the vehicle. When I try to resolve it, they hang up on me. They also payment and they refuse to give me my tag/title. I payed for it when I purchased the vehicle. When I try to resolve it, they hang up on me. They also told me I wasn't allowed to drive the car out of state. What a joke! The price we agreed on, is not the price I'm paying. More

Since the 1970’s I have purchased 10 Toyotas, 3 Camrys, 2 Supras, 1 Rav, and 4 Highlanders. The quality of these vehicles has been consistently outstanding. I recently purchased a Highlander from Orr and w Supras, 1 Rav, and 4 Highlanders. The quality of these vehicles has been consistently outstanding. I recently purchased a Highlander from Orr and was impressed by the professionalism of the sales staff, Manager Sam Ivy and Client Manager Tim Nowlin. They were friendly, courteous and responsive to my needs. I have also used their service and parts departments and have had the same experience. More

I had the pleasure of working at first with Curtiss and then Issac on my car buying experience. I have nothing but positive things to say about each. They both seemed to give me honest opinions and direc then Issac on my car buying experience. I have nothing but positive things to say about each. They both seemed to give me honest opinions and direction after me telling them exactly what I was looking for. They seemed quite knowledgeable even for a non-Toyota product! I didn't feel high pressure from them and I wasn't planning on buying a car today. However, Issac and staff bent over backwards to make to it happen for me under the terms I was looking for. Even the financial guy was a hoot! In the end, they got the sale and I received a great vehicle w/ a great warranty. A++++++ Thanks again guys! Steven Mathews More

Every time I go in it over $1,000 for a simple service. They always find something that wrong. This last time is was my oil pan drain plug. $750 later they replaced it. And when someone just walks away fr They always find something that wrong. This last time is was my oil pan drain plug. $750 later they replaced it. And when someone just walks away from a conversation, I'll never go back to Gregg Orr again. And not their RV & Marine service center either. I'm done with this kind of service. More

I could have purchased the same vehicle For $6,000 less than what I was being (over) charged at Orr. I ended up purchasing a vehicle at different dealership with a totally different and wonderful experienc than what I was being (over) charged at Orr. I ended up purchasing a vehicle at different dealership with a totally different and wonderful experience. The unprofessional and dismissive Finance person at Orr Toyota in Hot Springs answered every one of my questions with a demeaning tone and flippant answer rather than being professional and answering my questions appropriately. When asking about certain specifics about the transaction, he told me I couldn’t get a better finance rate than what I received- this was false as I received a better finance rate from the other dealership. I learned later that he would not attempt to find me a better rate because he was profiting from that specific lender. I know this because the new dealership explained this to me. My credit score is excellent so this would have not been a problem. This man did not hesitate to ask me several times for the down payment, stating “Bring me that cashier’s check ASAP” multiple times. I was rushed to sign without explanation and rushed out. The car salesman, although very friendly, played the part well when he kept going to his sales manager and coming back to me by saying “You can’t get a better deal anywhere.” And “I can’t believe he made this happen.” I guess this showmanship is just part of the job. (To reiterate- the same car was actually being sold for much much less at the dealership it was located and Orr Toyota told me they “Didn’t know what the car looked like” because they didn’t want to reveal the actual, lower price. I found the car online. ) They also failed to find me what I wanted with my specific requests when the new dealership had no problems finding my vehicle and making calls to get my vehicle. Beware- unfortunately being a woman and making a good income is reason for these people to take advantage of you. I’ve never experienced this in any of my 4 car buying experiences. I beg everyone not to purchase from this particular dealership. My experience at Orr Searcy was much different so I don’t want to badmouth the Orr name completely. Orr Toyota in Hot Springs, AR is extremely dishonest and has a blatant disregard for honest, hardworking customers. They will lie to you and do the least work for the most profit off of you. It’s extremely disheartening businesses and people like these exist. No integrity whatsoever. That is truly embarrassing for them. I know everyone has their own experiences and I hate it for the people who are hardworking and honest, but IT IS POSSIBLE to get a better deal on your car somewhere else. Certain people just won’t try and will hide details about your potential vehicle so they can make a huge profit off you- they are pretty much making you look like an ignorant fool and the finance guy will treat you like one too. Just my opinion though and I truly believe there is nothing they can say to defend their poor practices. More

Outstanding Experience Our overall experience was outstanding. We appreciate the hospitality that came with the time we spent at Gregg Orr Toyota. Friendly people great atm Our overall experience was outstanding. We appreciate the hospitality that came with the time we spent at Gregg Orr Toyota. Friendly people great atmosphere. Also let me brag about the salesman we were blessed to meet named Aryn Cotroneo. He did everything he said he would do to seal the deal, and now we're apart of the G.O.T family. So do not hesitate, head on over to them, you will not regret it. More

Everyone if your needing a new or used car go see my son Tanner Lewis!!! He will give you the most for your trade and he will beat everyone’s price!! Give him a chance you want go wrong he’s the nicest non Tanner Lewis!!! He will give you the most for your trade and he will beat everyone’s price!! Give him a chance you want go wrong he’s the nicest non pressuring salesman you will ever meet(and yes he’s my son) but just ask anyone who knows him you want go wrong!!! More

Stressless I was able to get financed even though my credit is not the best. I got the payments I needed and I love my new vehicle. I was able to get financed even though my credit is not the best. I got the payments I needed and I love my new vehicle. More