Gregg Young Chevrolet Inc.

I stopped by Gregg Young last Sunday. I really hadn't planned on buying a car at that time, but wanted to look around a bit. The used car market has changed drastically in the last couple of years. I'd g planned on buying a car at that time, but wanted to look around a bit. The used car market has changed drastically in the last couple of years. I'd gotten a bit frustrated with the selection, pricing, assistance (or lack there of), over the last couple of months while looking for a used car for my daughter. It's a bit of a sellers market out there, and this attitude was previously reflected in the 6 or 7 dealerships I'd visited. I was presently surprised to find a completely different attitude displayed by Pat Effrein at Gregg Young Chevrolet. Working with Pat was like working with an old friend. No games, no pressure, no tricks, and no bait and switch tactics. I'm very happy with how the entire processed worked. Hats off and many thanks to Pat and Greg Young Chevy team. All dealerships and there people are not the same! More

Worst experience ever!! Let me begin by stating the salesmen we worked with were not the problem; they were helpful and were not pushy and they did what they could to take care of us. However, we had t salesmen we worked with were not the problem; they were helpful and were not pushy and they did what they could to take care of us. However, we had to wait over 3 hours to get into the Finance Manager as they were "short staffed" and then it was closing time so they told us they would handle all the paperwork and call us in Monday to finalize all the paperwork. We had already notified them of the rate we could get with our bank (which was good) and they said they could get better so we waited. The first day of the purchase there was a problem with the vehicle, we notified them immediatly with the intention of them making it right. WOW this did not happen!! We took it in to get fixed and they put a bandaid on it and said we fixed the problem by balancing and rotating the tires. Oh they did fix the cruise! The same day after fix I hear the same noise. I go back in and the manager says well I've already put as much money in to this vehicle as I can if you would like, you can trade it in for something else or I will split the repairs with you. I said "No! You need to fix it." So they take it in again they say oh its the right strut, we will fix it. I pick up the car and within 24 hours still the same noise. I say to myself "this is not possible!" But t is... So I take my 2008 Cadillac Escalade to Cadillac. I pay for a complete diagnostic check, I havent owned the vehicle for more than 15 days. Cadillac says well your left strut is completely shot and you have a transmission line leaking. They said this car would've never been on their lot in this condition, these are common things evaluted and fixed at any REPUTABLE DEALERSHIP before the vehicle ever hits the lot. So they give me the print out and I take it back to Greg Young again less than 15 days of purchase. I show them what Cadillac says needs fixed or major problems will happen. Again the Manager says well we are in this too much, what do you want to do. I then notify them I am going to turn this incident into the BBB and so forth and also say I just want to return it. He says well how about I split the repairs with you; repair total was like around $1000. I said no, I want to return the vehicle. So finally after many wasted hours they fix the problem. During all this nightmare we were still dealing with the closing of the purchase, I had put a thousand dollars down, my bank had already cut them a check for the vehicle. I gave them a check and I forgot to sign it! The Finance jabroni calls me and says you forgot to sign your check, I tell him I am sorry and I will be in tomorrow as I have to take my wife to the hospital right now and will not be able to make it in today, we were literally driving to the hospital. The Jabroni Finance guy then threatens me, you need to come in and sign the check sometime today! I lost it and said I am returning the vehicle and hung up. Within 2 minutes, the general manager texts me "sorry please call asap." So I call and he apologizes for the Jabroni Finance guy and says tomorrow will be fine. So we get this all straight. Well then after this nightmare, my wife goes to the DMV over her lunch break to license my vehicle the day before my 30 days expires. Oh wait it gets better!! The DMV tells me they do not have my title from Greg Young yet, so I call Greg Young and they said they were going to put it in the mail today, as they had to hold it for 10 days after the close of the purchase on outside financing and we can pick it up today. So at this point, I think "it can not get any worse." Well the it gets even better, now I noticed the key faub, I had was broken. When you buy a vehicle from Greg Young one of the perks is you get free faub replacement for 1 year. So I take it in and tell them I need to replace the faub and they tell me how much it will cost. I then tell them this should be under the "key faub coverage". The service manager then says ok we will get this ordered. Three weeks go by and I didn't hear anything, I decide to call, hey is my faub in? Oh yeah come in and get it. I then go in and it takes an hour for them to program the key, then the guy comes in and says your all done that will be $218.50 I told him this should be covered by the one year faub replacement, and he argues with me "this service is only for new cars", He then makes some phone calls finds out he is wrong and starts to apologizes over and over. At this point I am fed up and tell him this place is a joke, I bet you you didnt even buy your car here. No response..... I told him I will never come back here or ever recommend anyone. Please shop else where................................... More

I am very disappointed with Gregg Young Chevrolet. In the past, I had my Chevrolet Cobalt serviced here and they were always kind. I thought I could trust them. The madness began three weeks ago when I came past, I had my Chevrolet Cobalt serviced here and they were always kind. I thought I could trust them. The madness began three weeks ago when I came in to look at cars and see what they could do for me. I had gotten into a car accident three weeks ago and was looking to see if I could finance a vehicle on my own. I came to them because I expected more from them but this wasn't the case. At first, the salesman Mike was kind. I was also working with one of the sales managers, Eric. The situation changed for me on being able to put money down however so I had to go back and see if I could get financed completely. I have a precarious situation since I've only had credit for two years. When I went there, they looked at two vehicles both of which were well above their value. I met with the finance manager Charles. With my situation it took a while but then he came back and said that he fibbed my income a little to make it so I could get a loan. Then something apparently came through. I had to put 500 dollars down. I went to the other finance guy Scott Lee and signed the papers. At this point, I wasn't made aware this was a spot delivery situation. 14 days later the call comes that I have to return the car. Basically Charles called me sounding very annoyed and hectic over the phone saying that the bank stated that I failed the customer interview. I found that strange since the bank called that very morning, but he stated in an exasperated manner that the bank was lying about the contract not being sent back. Either way, I waited one more day to see if the bank would come through. Next day, Charles says I must return the car which is understandable because at this point it's not mine. The loan didn't come through. What really disgusted me is how they took advantage of girl in my situation. I'm looking for someone reputable to buy from. After Scott showed me the other banks, I told him not to even bother since all of them wanted proof of income. They would want proof of income for 2800 which clearly would come to light that I did not make that much. What was even more interesting was that Gregg Young cashed my check with the down payment on it as if the loan already went through. I am of course getting that money back. I better be with the crappy service and dishonesty exuded from everyone that I worked with. I would say that you should be careful doing business with this particular chevy dealer. If I were you, I would check out H and H first. At least they didn't try to lie to me about my situation. They are very straight forward. I would also try Nissan that's right up the street. They are also very straight forward. I see this dealership as nothing more than a bunch of individuals so desperate to make money that they don't care about a customer's situation all the time. Sounds like they are willing to take advantage of people in bad situations and throw their hands up when their schemes fall apart. I would recommend not going alone and bringing a friend who knows about cars and won't be pushed around by these guys. Maybe if I had a different sales representative, things could have been better. More

Just went in to trade my 1991 Corvette for a 2007 Eclipse. This Chevy dealer has not a single Corvette on their lot but yet has a Corvette Shop in their dealership. They offered me $2000 for my Gor Eclipse. This Chevy dealer has not a single Corvette on their lot but yet has a Corvette Shop in their dealership. They offered me $2000 for my Gorgeous Black Corvette that constantly turns heads that I just placed on Car Gurus for $7000 as what they consider a good deal valued at $9,026 in the Midwest (check it out for yourself). They also would not consider budging on their price of their car which is right at market price (you can also check that car out on Car Gurus.) Not to mention when I first looked at the Eclipse on Monday the price of the car was $13,595. I went today on Saturday after I put a down payment of $500 on it and their new price to me was $13,959. Long story short...what a rip off! No wonder they can build such a huge building on 180th when they steal everyone's cars!!! What kind of Chevy dealer doesn't have/want a Corvette on their lot? More

Contacted them through their website and Carrie was very helpful! She helped me with any questions that I had. Brad was very easy to work with. I will be back to buy my next vehicle. They were so friend helpful! She helped me with any questions that I had. Brad was very easy to work with. I will be back to buy my next vehicle. They were so friendly and made my car buying experience so easy! More

I found a used Truck that Gregg Young had on Auto Trader. I found a used Truck that Gregg Young had on Auto Trader. I was concerned about rust on the truck because it was from a region that gets a I found a used Truck that Gregg Young had on Auto Trader. I was concerned about rust on the truck because it was from a region that gets alot of snow and salt on the roads.Evertime I asked about rust,I was told no rust cleanest used tuck on the lot. Now since I was driving 1200 miles one way, I kept asking about the rust repeatedly only to get the same awnser,no rust clean truck. Well the exterior pics looked great and the miles were extremly low so i trusted what I saw and took them at their word. I drove the 12oo miles only to discover that the under carrage was eat up with rust so bad that i could peel layers of rust off at a time from the springs.The brake drums and caliper were eat up as well. The real fraud was they attempted to undercoat the truck the day before i got there. The undercoat paint was still wet.The truck also appeared to have been repainted! They are very dishonest! They flat out lied to me! There is no other way to put it!I would not recommend this dealership to anyone. More

bought a car from the dealership in july 2010, went on vacation, came back into town and found out that they never mentioned a 4,000.00 dollar rebate to the customer, when we went to the dealership to que vacation, came back into town and found out that they never mentioned a 4,000.00 dollar rebate to the customer, when we went to the dealership to question there actions they said that they gave the rebate to the finance co. so that we could get a better or lower interest rate on the loan, this action was never mentioned to us by the salesman or the finance person who we delt with when it came time to sign all the paper work. when we asked about the floor mats,(because there weren't any in the car) the told us that they were extra, we contacyed another dealership and they said that they come with the car. More

I brought my 97 k1500 in for a check enginge light that had been comming on and off for the last few months that I had fixed. Micheal was great dealing with and took his time explaining what was causing my had been comming on and off for the last few months that I had fixed. Micheal was great dealing with and took his time explaining what was causing my check engine light and all the realated repairs to replace the bad fuel injector that had failed and stuck open. Also they found a few other items that where starting to go bad that did not need to be replaced right away but could wait to be fixed at a later date More

Paul is an inconsiderate idiot. He thinks it is perfectly normal to hold your car an extra day if they order the parts, even if they are available in town. If things take longer than expected you will NOT ge normal to hold your car an extra day if they order the parts, even if they are available in town. If things take longer than expected you will NOT get a call from him. They still have not fixed my squealing brakes in 32 days on a brand new $40,000 car. More