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Gregg Young Chevrolet of Norwalk

Norwalk, IA

4.6
273 Reviews

2501 Sunset Drive

Norwalk, IA

50211

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Showing 273 reviews

July 13, 2025

Lathan was a pain in the butt to deal with and couldn’t close out a deal without his daddy (oops typo) I meant to say sales manager Dennis.. Dealt with Lathan a majority of the time but he was more of a me More

by rubenestrella
Recommend Dealer
No
Employees Worked With
Lathan
Jul 14, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you for sharing your experience with us, Ruben. I understand that your dealings with Lathan and Dennis did not meet your expectations, particularly regarding communication and the water pump issue. We appreciate your feedback, as it helps us strive for improvement. If you're open to it, we would like to discuss your experience in more detail. Please reach out to me directly at Gregg Young Chevrolet Norwalk. Thank you again for your input. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

June 27, 2025

Good service and called to let me know that it might take longer which I appreciated so I didn't come in and have to wait. More

by 1981Stephany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Jun 27, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you for your review, Stephany! I'm glad to hear that you appreciated our communication about the service time. At Gregg Young Chevrolet Norwalk, we strive to keep our customers informed and make their experience as smooth as possible. We hope to see you again soon. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

June 01, 2025

8th or 9th car from Mark Adams. Always the best and they treat us like family! More

by rondaandstan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Jun 02, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you so much for your review! I'm happy to know that you continue to choose Gregg Young Chevrolet Norwalk for your car needs and that Mark has consistently provided you with the best service. It's always our goal to treat our customers like family. We look forward to assisting you again in the future. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

May 10, 2025

The service cashier was super nice! I especially love that the advisor - Tyler, called to let me know during my oil change they found my engine air filter was dirty and gave pricing if More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 11, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you, Amanda, for your fantastic review! I'm thrilled to hear that you had a great experience at Gregg Young Chevrolet Norwalk. It's wonderful to know that Tyler provided excellent service by keeping you informed about your oil change and the engine air filter. We truly appreciate your feedback on our transparent approach with pictures, as we aim to build trust with our customers. We look forward to welcoming you back for your next service! Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

May 03, 2025

I had a very pleasant experience buying my 2025 Chevy Trax. Mark Adams was a pleasure to talk to and answered all my questions. Everyone at the dealership was very nice and courteous! I would recommend t More

by anketharp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Adams, Digital Air Strike
May 03, 2025 -

anketharp responded

I had a very pleasant experience buying my 2025 Chevy Trax. Mark Adams was a pleasure to talk to and answered all my questions. Everyone at the dealership was very nice and courteous! I would recommend this dealership to my fanily and friends.

May 02, 2025

Took care of my oil change quickly and very friendly staff. Tyler, Ashley and Chris were awesome! More

by worgull66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
May 02, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you for your fantastic review! We're thrilled to hear that our team, including Tyler, Ashley, and Chris, provided you with quick and friendly service during your oil change. At Gregg Young Chevrolet Norwalk, we always strive to deliver exceptional service, and your feedback means a lot to us. We look forward to seeing you again for your next visit! Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

April 25, 2025

Everyone at Gregg Young goes above and beyond. Tyler always gets me in quickly to get my car serviced. More

by fettersmarcia670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Apr 26, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our team at Gregg Young Chevrolet Norwalk, especially Tyler. We're glad to hear that he has provided you with quick and efficient service. We look forward to seeing you again for your next visit! Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

April 20, 2025

Knowledgeable salesman and friendly customer service 2nd vehicle will be back for another sometime in the future More

by mudstud6569
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Sullwold , Digital Air Strike
Apr 21, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our knowledgeable Salesman and friendly customer service at Gregg Young Chevrolet Norwalk. It’s fantastic that you chose us for your second vehicle, and we look forward to assisting you again in the future. If you ever need anything else, don't hesitate to reach out! Sincerely, Gary Burton – Managing Partner

April 18, 2025

I had a wonderful experience with them. This was my first time and my impression was the great customer service and that I was greeted with a smile and hello. I also liked the waiting room More

by CJAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Apr 18, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you, Carolyn! We greatly appreciate your kind words about your wonderful experience at Gregg Young Chevrolet Norwalk. We're thrilled to hear that our customer service left a positive impression on you, and that you enjoyed our waiting room amenities. We look forward to your return visit, and thank you for considering referring us to your friends. Safe travels and best wishes on your move! Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

April 02, 2025

My contact at GREGG YOUNG was w/CHRIS on April 1st I came in w/being hopeful but w/not to much expectation However, as my visit today continued, I began to believe that maybe a deal for a new vehicle More

by LBABY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CHRIS&fFinance Officer , Digital Air Strike
Apr 02, 2025 -

Gregg Young Chevrolet of Norwalk responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Chris at Gregg Young Chevrolet Norwalk. Congratulations on your new vehicle! It’s great to know that Chris could help make the process smooth and enjoyable for you. We appreciate your kind words, and we look forward to assisting you again in the future. Enjoy your new ride! Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

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