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Gregg Young Chevrolet of Norwalk
Norwalk, IA
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 269 reviews
March 08, 2021
Brian in the sales department was super friendly, knowledgeable, and a straight shooter. Everything that I was told was accurate. Great vehicle so far and feel like the price was very fair! knowledgeable, and a straight shooter. Everything that I was told was accurate. Great vehicle so far and feel like the price was very fair! More
by Lstochilli
Employees Worked With
Brian
March 08, 2021
Customer experience needs improvement. Scheduled service online for 2:00PM appointment to change oil & rotate tires. Received email day before appointment stating I had canceled. I did not. Called and go online for 2:00PM appointment to change oil & rotate tires. Received email day before appointment stating I had canceled. I did not. Called and got voicemail asking for call back. Sent email asking about it. No response. Showed up for appointment 1:50. No explanation why they canceled. Vehicle was not moved until 2:25. Service completed at 3:15. I would think an appointment would reserve time so a simple oil change would not take over an hour. Invoice states multi-point inspection was done and I would receive report attached or emailed. Did not receive either. Vehicle had a bad tail light that I was not aware of that they missed. Probably go will go back to Karl. More
by jamesedwards1957
Employees Worked With
Tyler
December 30, 2020
Smaller dealership but great employees. Very willing to work with buyers.Andrew Sullwold was my customer sales person and he was very friendly and answered all my questions. work with buyers.Andrew Sullwold was my customer sales person and he was very friendly and answered all my questions. More
by carolynhulett11
Employees Worked With
Andrew Sullwold and Ryan Cate
November 23, 2020
We are very pleased with our new car and the excellent customer service received from Harvey, sorry forgot your last name and Andrew too. Their mgr was also so helpful, even put our grandchild’s car seat customer service received from Harvey, sorry forgot your last name and Andrew too. Their mgr was also so helpful, even put our grandchild’s car seat in car when switching over. They were all so patient as we took our 3 grandchildren along, already recommended them to my friend who has been car shopping she said. The financial officer was so friendly and personable too! Harvey and Andrew are a credit to Gregg Young, thanks for having such great associates! More
by camammen
Employees Worked With
Harvey, Andrew
November 10, 2020
Went in for oil change they did nothing they said they did dishonest dealership. No tire rotation I was charged for no inspection of any kinds. No lubes did dishonest dealership. No tire rotation I was charged for no inspection of any kinds. No lubes More
by Robert
Employees Worked With
Tyler chiri
November 09, 2020
They were slow on responding to me I had to call them. Initially they wanted me to want for the service and I’m really glad I didn’t because it took till after 4:00pm to get back to me. Initially they wanted me to want for the service and I’m really glad I didn’t because it took till after 4:00pm to get back to me. More
by Rita.m.holtz
Employees Worked With
Don’t know
October 25, 2020
They answered all of my questions! Very friendly and thorough! Very patient and made sure they covered all areas and anything I needed answered if they didn’t know they found out to make sure I was tota thorough! Very patient and made sure they covered all areas and anything I needed answered if they didn’t know they found out to make sure I was totally satisfied! Will definitely use again for any service needed! More
by Dawn.brown
Employees Worked With
Brian, Ryan
October 22, 2020
I thought All hope was lost until I went in and was made a deal that sounded too good to be true. I went every where else for a car but wasn’t accepted but they understood my situation and made it happen. V a deal that sounded too good to be true. I went every where else for a car but wasn’t accepted but they understood my situation and made it happen. Very grateful. More
by sunday geegba
Employees Worked With
Jay,
