Gregg Young Ford of Hortonville

Brought truck in for service. Service writer stated it would be warranty. After having truck for 4 days they finally got to it and I had to call them to get status. They then said Service writer stated it would be warranty. After having truck for 4 days they finally got to it and I had to call them to get status. They then said it wasn't covered under warranty which was strange but it is what it is. They said they were still looking into it. Then 3 days later they called back and said it was done and I had to pay some money down before I came to pick it up. I asked how much tland they said $600! They expected me to pay $600 for something that they never called about, never asked if they should proceed and just did the work and expected a large payment. I asked the manager if this was how they run business and he said yes so I will not be taking any of my vehicles here for service anymore. They will charge you all kinds of money without even letting you know until it's too late. Go somewhere else. More

Did a great job, picked up and delivered in a timely manner. Kept me informed throughout the service process manner. Kept me informed throughout the service process More

Very accommodating to a tight schedule I had! Thanks to the tech that stayed late to finished it! That was above and beyond and I will be back! Thanks to the tech that stayed late to finished it! That was above and beyond and I will be back! More

Great job on factory warranty work. They respected my time and expedited the repairs as best they could. They respected my time and expedited the repairs as best they could. More

I was very satisfied with the service and Fernando explained all that was done to my vehicle. explained all that was done to my vehicle. More

They tend not to call you back after leaving a message along with your contact # along with your contact # More

Loved the mobile service. ,very professional and respectful . Introduced other mobile services as well while here ,very professional and respectful . Introduced other mobile services as well while here More

The work I had done was in a timely manner. Justin.was very conscientious about keeping me informed of services being done. He answered all my questions about the recall and went through all t Justin.was very conscientious about keeping me informed of services being done. He answered all my questions about the recall and went through all the paperwork that was generated. I was very satisfied with him and the service work. More

Communication on schedule, work plan, service needed, and all details outstanding. Service writers (Kevin Locke, Justin Porter) were exceptional. Sales staff and admin staff friendly, helpful, and pleasant. all details outstanding. Service writers (Kevin Locke, Justin Porter) were exceptional. Sales staff and admin staff friendly, helpful, and pleasant. Prices reasonable. Facilities (wait area, sales area, shop area, bathrooms, etc. all clean and inviting. Every aspect of contact with this dealership outstanding and cannot suggest any improvements. This was my first experience with this dealership (was consistently displeased and left another Ford dealership with which I had dealt for 40 years), and I will only purchase new vehicles and service from Gregg Young Ford in the future. More

Straight forward and good communication. It made getting what i needed done very easy. Would go back It made getting what i needed done very easy. Would go back More