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Gregory INFINITI

Libertyville, IL

Overview
Employees
Reviews
Vehicles
4.5
297 Reviews
At Gregory INFINITI, we believe buying and servicing a vehicle should feel straightforward, transparent, and genuinely enjoyable. As a family-owned and operated dealership, we’ve built our reputation on long-term relationships, honest communication, and doing the right thing for our customers — every single time. Our team is made up of knowledgeable, approachable professionals who respect your time and listen to what matters most to you. Whether you’re here to purchase a new or pre-owned INFINITI, explore financing options, or service your current vehicle, our goal is to deliver a premium experience without pressure or surprises. We’re proud to represent the INFINITI brand and the craftsmanship, performance, and innovation it stands for. From a carefully curated inventory to a modern service department staffed by factory-trained technicians, every detail of our dealership is designed with your experience in mind. At Gregory INFINITI, we don’t measure success by a single transaction — we measure it by trust earned and customers who return year after year. We look forward to welcoming you and showing you what sets our dealership apart.
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1205 S Milwaukee Ave

Libertyville, IL

60048

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Showing 297 reviews

August 21, 2026

The server staff did a great job. Very nice facility, even the guys that went and washed the car were great More

by mcenar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huber Kufel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2026 -

Gregory INFINITI responded

Hearing that our service staff took great care of you and that even our car wash team impressed you means a lot to our team. Thank you for choosing us to service your INFINITI QX80.

August 20, 2026

My service appointment with Betsy Garcia went very smoothly and with no surprises. I scheduled a 1:00pm time slot, expecting to wait a long time, but my car was done in about 2 hours including the car More

by ocforhills0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betsy Garcia, Service Department
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Aug 20, 2026 -

Gregory INFINITI responded

Your note about having your QX55 ready in just two hours, including the complimentary car wash, highlights how our service department aims for both efficiency and thoroughness. Knowing that your appointment went smoothly with no surprises means a lot to our service department. Thank you for the five-star rating and for trusting our dealership with your vehicle.

August 16, 2026

I had an issue with changing my rear license plate after my move from NY. I brought my QX50 in to Gregory Infiniti and everyone was so nice and helpful! Those screws were really rusted in there and they su More

by marji.nelson72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huber Kufel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2026 -

Gregory INFINITI responded

Your note about the stubborn, rusted screws really highlights our service team’s dedication to resolving even the toughest issues. Our team is pleased we could remove those stuck screws and secure your new Illinois license plate on your QX50. Knowing you found everyone courteous and helpful means a lot to our team.

August 07, 2026

Every time I brought my car in, it returned with scratches or broken plastic pieces More

by Kstolman7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Huber Kufel
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2026 -

Gregory INFINITI responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 06, 2026

Ryan Mathee and Betsy did a great job for me once again. Their attention to my needs (questions and general help/discussion) was terrific! More

by jebalkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mathee, Betsy
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Aug 06, 2026 -

Gregory INFINITI responded

Attentive support and open discussion are at the heart of our service department. Hearing that our attentiveness to your questions and needs during your INFINITI QX50 service was helpful means a lot to our service team.

August 05, 2026

Courteous and efficient. Explained the warranty issues and the factory call-back and informed me that the coverage was extended for a total of 10 years or 120,000 miles More

by rcdug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huber Kufel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2026 -

Gregory INFINITI responded

Hearing that the warranty and recall explanation was clear and courteous means a lot to our service department. Thank you for the five-star rating on the service for your INFINITI QX50. We’re here for any future service needs you may have.

August 05, 2026

The service I received this past Monday from Ryan was great. I left my car overnight Sunday after I noticed a piece of a metal plate hanging from the underside. No later than 8:00 am, Ryan called me to More

by gary@woolfinance.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mathee
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Aug 05, 2026 -

Gregory INFINITI responded

Your note about the timely follow-up highlights how our service department values clear communication. Knowing that our swift inspection and minor repair on your INFINITI Q50 put your mind at ease is rewarding.

August 04, 2026

Working with Ari was a pleasure. She is knowledgeable and meticulous. She showed me everything about the car I was looking to purchase. More

by Michelleroth16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ari Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

Gregory INFINITI responded

Our team enjoyed guiding you through your new INFINITI QX65’s features. Hearing that Ari’s expertise and thorough approach made your experience a pleasure means a lot to us.

August 03, 2026

They are Very helpful and communicate with you if there is something wrong with your vehicle. More

by bustosbryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Aug 03, 2026 -

Gregory INFINITI responded

Knowing that you find our updates helpful means a great deal to our service department. We’re glad we could keep you informed when servicing your Q50.

August 01, 2026

Everyone we spoke to was very helpful and knowledgeable. Our salesperson made the whole process very easy. More

by susanjanz53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ari Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Gregory INFINITI responded

Hello, we appreciate you sharing your experience. It’s great to hear our team was helpful and knowledgeable and that Matt made buying your used Volvo XC40 straightforward. Please let us know if we can assist with anything else.

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