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Gregory INFINITI
Libertyville, IL
246 Reviews
At Gregory INFINITI, we believe buying and servicing a vehicle should feel straightforward, transparent, and genuinely enjoyable. As a family-owned and operated dealership, we’ve built our reputation on long-term relationships, honest communication, and doing the right thing for our customers — every single time.
Our team is made up of knowledgeable, approachable professionals who respect your time and listen to what matters most to you. Whether you’re here to purchase a new or pre-owned INFINITI, explore financing options, or service your current vehicle, our goal is to deliver a premium experience without pressure or surprises.
We’re proud to represent the INFINITI brand and the craftsmanship, performance, and innovation it stands for. From a carefully curated inventory to a modern service department staffed by factory-trained technicians, every detail of our dealership is designed with your experience in mind.
At Gregory INFINITI, we don’t measure success by a single transaction — we measure it by trust earned and customers who return year after year. We look forward to welcoming you and showing you what sets our dealership apart.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 246 reviews
March 03, 2026
Great experience appreciate the help, looking forward to working with you in the future. Thanks working with you in the future. Thanks More
by julietramba
Verified Customer
March 02, 2026
I always enjoy taking my car to Infinity! ! I like the way Ryan & Betsy explain things to me. I wouldn’t fake my car elsewhere!! I’m always greeted nicely!! Thank you!! ! I like the way Ryan & Betsy explain things to me. I wouldn’t fake my car elsewhere!! I’m always greeted nicely!! Thank you!! More
by LABIUTI1
Employees Worked With
Ryan, Betsy
February 28, 2026
Consistently poor service experiences. Bad follow up, were supposed to submit a warranty request for seat material, never followed up. Deceptive regarding road hazard warranty. Bad follow up, were supposed to submit a warranty request for seat material, never followed up. Deceptive regarding road hazard warranty. More
by greg@gregwolcott.com
Employees Worked With
several
February 27, 2026
The service that I have received and continue to receive is absolutely amazing! Ryan has been very responsive, supportive, and patient with resolving my vehicle’s constant issues. Even to the point of sen is absolutely amazing! Ryan has been very responsive, supportive, and patient with resolving my vehicle’s constant issues. Even to the point of sending a tow truck to bring me and my vehicle to the service center after my vehicle broke down while driving to the dealership. I am extremely grateful to have Ryan and the service team technicians at Gregory Infiniti repairing my vehicle, and I will continue to be a loyal customer because of Ryan’s commitment and the dealership’s overall commitment to providing exceptional customer care and service experiences. More
by michaelcfreezejr
Employees Worked With
Ryan
February 25, 2026
Great service from start to finish. Great job on communication and customer service. Helped with the questions about the service. Great job on communication and customer service. Helped with the questions about the service. More
by phen
Employees Worked With
Ryan in the service department
February 16, 2026
Fantastic Service! This is is my go to for belovered my 2021 Inifini QX80. Provided shuttle service to and from my office. Ryan was great! This is is my go to for belovered my 2021 Inifini QX80. Provided shuttle service to and from my office. Ryan was great! More
by Alex N.
Employees Worked With
Ryan
February 14, 2026
Very professional team, knowledgeable, and provided excellent communication throughout the whole purchase process. Highly recommend excellent communication throughout the whole purchase process. Highly recommend More
by gregroginsky
February 10, 2026
Ryan was extremely helpful and solved my problem I walked in without an appointment, and they fixed my problem so that I could leave town the next morning Great customer service, and a comfortable walked in without an appointment, and they fixed my problem so that I could leave town the next morning Great customer service, and a comfortable waiting area More
by jbirkmeier
Employees Worked With
RYAN
February 08, 2026
I have appointment for oil change. We waited for a long time. Did not informed us that they have to order filter. Almost 2 hrs to finished We waited for a long time. Did not informed us that they have to order filter. Almost 2 hrs to finished More
by lizamcdinnes
Employees Worked With
February 04, 2026
Great experience with this dealership. Betsy gave me a very fair price and made the whole process easy and stress-free. I also really appreciated that they gave me a ride, which was a big Betsy gave me a very fair price and made the whole process easy and stress-free. I also really appreciated that they gave me a ride, which was a big help and showed great customer service. Friendly staff, honest pricing, and smooth transaction. I would definitely recommend them. More
by valferofsst
