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Greiner Ford of Casper

Casper, WY

Overview
Employees
Reviews
Vehicles
4.8
280 Reviews
If you want service with a smile, come to Greiner Ford of Casper. It's our goal to give everyone who walks through our doors a first-class experience, whether they're looking to buy a new or used vehicle, get service or repairs done, or purchase parts or repairs for their car, truck, or SUV. We've been serving the Casper and Douglas, WY areas for some time now, and people have come to trust us for help with all their automotive needs.
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3333 Cy Ave

Casper, WY

82604

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Showing 280 reviews

August 26, 2023

Prompt usuall can get me in for oil change quickly, reasonable time for other service. Freindly sales. Free soda. More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Greiner Ford of Casper responded

We appreciate you taking the time to share your recent experience, Bruce. Come visit us again soon!

August 20, 2023

Problem was not fixed. Had to make a call back and I am not happy about it. More

by JIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Greiner Ford of Casper responded

Jim, it’s unfortunate to see that the issue with your vehicle was not resolved. I understand the frustration and apologize for any inconvenience this may have caused. If you are willing to discuss this with me directly, please reach out. Josh Mcgurn 307-261-3722 Service Manager

August 20, 2023

Over the years I have been very satisfied with Griner Fords management and sales people. More

by Pirate
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brant Rothfuss ????????????
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Aug 22, 2023 -

Greiner Ford of Casper responded

We truly appreciate your patronage over the years! Our team looks forward to your next visit!

August 16, 2023

Very friendly. The waiting area was vey clean & comfortable to sit in. They also had fresh baked cookies More

by Retired machanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Greiner Ford of Casper responded

We're glad you enjoyed your visit (and the cookies)! Come visit us again in the future. Take care!

August 09, 2023

Great communication and great service! Cody is a pleasure to work with as always! Highly recommend. More

by artsaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Cline
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Aug 10, 2023 -

Greiner Ford of Casper responded

It's wonderful to see Cody and our team provided great communication and service! We appreciate the recommendation and look forward to your next visit!

August 07, 2023

Needed an oil change while on a long road trip and they went out of their way to fit me in and treated me like a long tern customer. More

by Jerry O’Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Aug 08, 2023 -

Greiner Ford of Casper responded

Hi Jerry, it's great to see our team was able to get you in and out quickly. We hope to see you again in the future, take care!

August 06, 2023

Dealer is horrible. They are stuck in the 1970s style of "I have to check with the manager" type of sales. However the service center is fantastic More

by skydive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Brodrecht
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Aug 08, 2023 -

Greiner Ford of Casper responded

We appreciate this feedback and will pass it along to the rest of our team. We hope you have a great day!

August 03, 2023

Customers are put first and really cared about they strive to do better and it shows you can’t go wrong with putting your trust in them. More

by Kj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorian, Satin, Travis
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Aug 04, 2023 -

Greiner Ford of Casper responded

Wow! We truly appreciate this wonderful feedback about our team. Until next time, enjoy the road ahead!

April 14, 2023

Grenier Ford had our car for 17 weeks to do jobs on recall on our 2017 Ford Edge. After getting our car back my husband, who is a certified diesel mechanic, popped the hood to do an oil change and noti More

by Judilp77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey 0 stars
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Apr 14, 2023 -

Judilp77 responded

Attitude reflects attitude and if your employee wasnt disrespectful I wouldnt have been either. And also Ford Corporate and a Ford mechanic have both said the engine cover should have been removed to complete the job correctly and regardless the car came to you with an engine cover and came back without one. There are customer service classes available to businesses like yours. But thank you for your response and it will just be added to your open case files with corporate in Michigan. I wish you well moving forward also.

Apr 17, 2023 -

Greiner Ford of Casper responded

Hi Judi, it’s unfortunate to see you continue to feel this way despite our best efforts to assist you. Our team did not have reason to remove the engine cover for the repairs completed on your vehicle. Regardless, we offered to help cover the cost of a new engine cover which resulted in a disrespectful outburst that we did not appreciate. We wish you well moving forward. Greiner Ford of Casper Team

December 30, 2022

I have not had a pleasant experience. I bought a Certified used Subaru on Nov 10th. I have called asking for help with problems I’m having. These issues can be dangerous but I still can’t More

by usanimallover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan in sales, William Neuman
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Jan 05, 2023 -

Greiner Ford of Casper responded

Hello, I appreciate you taking the time to share this feedback about these less than satisfactory experiences. I truly apologize for the level of communication and customer service you have received and want to assure you, your safety is our priority. I would like the opportunity to speak with you and see how we can help. At your convenience, please contact me when you can. Brian Sharkey 307-261-3781 Service Manager

Jan 05, 2023 -

usanimallover responded

I tried calling but no answer. I need my car fixed. It slides so badly and the back of the car slides sideways. I have never experienced this in my life with a vehicle. I believe that Greiner is stalling so the Ford coverage will expire. I have had other people drive it on ice covered streets. I need you to get this car in and examine it. It is dangerous to drive this car and I am terrified of what might happen. I replied 1/5/2023 at 1304.

Jan 07, 2023 -

usanimallover responded

I have called repeatedly leaving messages for Brian Sharkey but he has not returned my calls so they DO NOT stand behind the cars they sell! When I called the sales person who sold me the car, Jordan, I get no help. He instructed me to call Ford here in Gillette. I called and was told that they are Ford and do not work on Subarus and to call Greiner Ford back and make them do something. I am obviously getting the run around from Greiner Ford. This has got to be illegal. How can a dealership sell a car that is dangerous to drive on slick streets? Why is there no honor or ethics? I had hoped to change my review but I can’t under these circumstances. I do not recommend Greiner Ford in Casper, Wyoming. I need someone to help me make this dealership stand behind their word that this car would be repaired if I had any problems. The phone number that Brian Sharkey listed for me to call is a person named Cody Kline who has never responded either.

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