Gresham Chrysler Dodge Jeep Ram - Service Center

Keith the service advisor really impressed me Keith really held my wife's hand and helped her with some good service choices as I am out of town on work and not able to take our truck in for serv Keith really held my wife's hand and helped her with some good service choices as I am out of town on work and not able to take our truck in for service More

Great customer service Brought my truck in for service. I needed to get it in and out as soon as possible. They had it ready just like they promissed. Big shout out to the s Brought my truck in for service. I needed to get it in and out as soon as possible. They had it ready just like they promissed. Big shout out to the service department. More

Surprise, in will it cost you Mentioning over the phone of the leaking water pump, I was told I had a faulty and most likely needed to be replaced. Going in to get it service, in t Mentioning over the phone of the leaking water pump, I was told I had a faulty and most likely needed to be replaced. Going in to get it service, in turned out to be more then just replacement of any service, I get this long list of what the car needs outside of what I went in for. $96.00 or so dollars later, nothing is done except the looking over the whole motor and told what needed to be done. This is NOT what I went in there for. SCAMMED! No fixing, just the quote of what it would cost outside of why in went in for. No desire to ever go back to them. Not taking initiative to providing well ask for service and getting the run-a-round bill. . More

Thanks to everyone in the service department! Just wanted to take the time and thank everyone at the service department at Gresham Chrysler Dodge Jeep and Ram. They truly go above and beyond for t Just wanted to take the time and thank everyone at the service department at Gresham Chrysler Dodge Jeep and Ram. They truly go above and beyond for their customers. I feel comfortable knowing that if I ever have a problem that I can count on them. Thanks again! More

Thank You I would like to thank the service department of Gresham Dodge. I have a 2000 Dodge Ram 1500 Sport, which was having a " mental meltdown ". Unfortuna I would like to thank the service department of Gresham Dodge. I have a 2000 Dodge Ram 1500 Sport, which was having a " mental meltdown ". Unfortunately this was not a quick fix, because it would only act up once in a while. Being a woman, my past experiences with the automotive industry have not been great, a lot of time i am dismissed, or talked down to as if i have no clue about my vehicle. However the guys in the service department were so patient with both the truck and me. So to Ken (the service manager), Jeremy (my service advisor), and Jason (parts department, I want you each to know how much I truly appreciate the respect, the time, the effort, and overall kindness each of you showed me. Most of the time people only hear the bad, so I wanted to write this "review" to let you know, your good side shines through!! More

Go to Beaverton! I have had three awful experiences with this dealership! Three! First, I test drove a Jeep Patriot and asked for a specific model, was told they could I have had three awful experiences with this dealership! Three! First, I test drove a Jeep Patriot and asked for a specific model, was told they could have exactly what I wanted delivered. I NEVER heard from them again, no exaggeration. I found the exact model & color of Patriot in Beaverton a week later so drove out & purchased it. Second, my moonroof leaked, Greshams service department fixed the problem but left me with grease stains all over the headliner of my brand new Jeep. Yes, against my better judgement I return to the service dept a year later for a water leak near my gas pedal. Gresham fixed the problem BUT left me with a gouge in the leather steering wheel cover as well as a gaping hole in the door of my Jeep!! Do yourself a favor and make the drive to Beaverton! Honestly Gresham jeep is a HUGE disappointment. More

(SERVICE DEPARTMENT ONLY) I bought a new SUV from this dealership. My review on the sales department was the truth, HORRIBLE. I do want to talk about the Service Department I bought a new SUV from this dealership. My review on the sales department was the truth, HORRIBLE. I do want to talk about the Service Department. After I bought my car is started to have an issue to the point I had it towed due to being afraid to drive it. The Service Manager drove out to my home on a Saturday to look the car over. He made an assessment and told me the car was safe to drive to the shop for repair. I took the car in on Monday, Ken gave me a rental car and told me I'd have the car in two days. As promised they fixed the small dent on the door, and the problem that brought me there in the first place. When I got back into my car he also filled it up with gas. I cannot say Thank you enough to Ken and the whole Service department for going ABOVE and BEYOND when it comes to Customer Service. If I need service again I will go back, but only because of Ken and his team. Thank you!! More

purchased a new challenger and had some service done Ken knudson is one of the best in the industry. He goes out of his way to help or get what u need even on his personal time. Ken knudson is one of the best in the industry. He goes out of his way to help or get what u need even on his personal time. More

Terrible customer service I called and made an appointment 2 weeks in advance to get recall work performed. When I got to the dealership, the service writer asked if I could c I called and made an appointment 2 weeks in advance to get recall work performed. When I got to the dealership, the service writer asked if I could come back the following week. I told him no, He said no worries and asked if I could come the week after that on a Tuesday, again I said no. I had called and the day I was there was my only day off. It took 5 1/2 hours to perform some but not all of the recalls. I waited for my truck because I the dealership could only provide a one way ride to my home. When the car was ready, it was longer than I was told it would be and they did not fix the recalled problems and did not tell me things were not completed. I sent a note to corporate customer service about my experience and that is how I learned some of the recall work was incomplete. The dealership lied and said they told me and wrote in on the service notice, they did not. Do not go to this dealership they are not the same quality and service oriented organization they were before. More