Gresham Chrysler Dodge Jeep Ram - Service Center

Life has hiccups..Gresham Dodge supportive and helpful I bought My Dodge Ram in July 2014 from Gresham Dodge. May of 2015 my truck got stuck in 4th gear. I took it in, and had some issue getting someone to I bought My Dodge Ram in July 2014 from Gresham Dodge. May of 2015 my truck got stuck in 4th gear. I took it in, and had some issue getting someone to hear me and what the issue was. Jeremy from the Service Dept has gold star customer service ! He explained what needed to be done and got me a ride home so I didn't have to wait there for the diagnosis. They dropped me at home while they diagnosed my car. I felt frustrated as I wasn't sure if I was looking at a huge bill or if it was covered by warranty so I waited anxiously for the call back.. I spoke to Jeremy a couple hours later, he let me know what was wrong, the parts were ordered already, and it was fully covered by warranty.. Jeremy also had to let me know some bad news in that phone call, my truck I had less than a year, had been run into by a customer while it was their. He gave me a verbal snapshot of what it looked like so I would not be surprised when I arrived on site. Gresham Dodge came to get me and brought me to the shop,an looked at my truck with me (yes there were tears and anger this first day). Service Center provided me all the customers information and the claim number for the insurance case as they already called and reported it on my behalf. The placed me in a loaner car for a few days while my trucks parts arrived and repaired it. Jeremy being the awesome, ever diligent representative in the service dept, when I inquired about the 'exhaust leak ' noted on the paperwork he told me to get the body repairs completed and come back to see him and he would get the exhaust manifold leak fixed and it was covered by warranty also.The customers insurance company had me take it straight over to the auto repair shop and they placed me into a rental car they paid for for the week my body repairs were being made. I travel for work, so I didn't get my vehicle back to Gresham Dodge until Tuesday this week. Jeremy again took care of me, told me what to expect and the expected time line. I went home in an enterprise rental car and was treated very well there also. I picked up my truck today. It runs, sounds and looks great. My total out of pocket for this entire months fiasco was approx 50 dollars to put gas back into the rentals and my time. Wow ! The warranty was honored, I was treated extremely well by Jeremy in service and would recommend dealing with him to anyone who wants to feel like someone hear's their concerns and takes them seriously. You may think, Good Lord, the vehicle was in an accident there, yes it was but it was not their fault, and the did everything in their power to make it as smooth a process as they were allowed to.Thank you Jeremy and Gresham Dodge. I walked away today feeling like a valued customer. More

Great Service Center I Bought my 2014 Ram 3500 DRW Laramie back in August of 2014. I use it for my business averaging about 9000 miles a month. Ken, the service manager an I Bought my 2014 Ram 3500 DRW Laramie back in August of 2014. I use it for my business averaging about 9000 miles a month. Ken, the service manager and his team provide amazing customer service, excellent communication, and I'm always taken care of. There are plenty of options around to get good service. I choose to give these guys my business because they know my truck better than anyone and are quick to get me out the door. They understand that when my truck is down, I'm not making money. Thanks Ken and Team, Scott C. More

amazing service center I brought my car in for service and was treated like a king. My check engine light came on and they took my car and had it back in about 3 days. The s I brought my car in for service and was treated like a king. My check engine light came on and they took my car and had it back in about 3 days. The service writer i was working with kept me up to date by calling me and letting me know on my cars status. When i came to pick it up the process was a breeze. I was out the door in about 5 minutes. I give this service center a 5 star plus! More

service department #1 i have been a long time customer with Gresham Dodge and I must say they they have always gone way out of there way to ensure the customer is taken car i have been a long time customer with Gresham Dodge and I must say they they have always gone way out of there way to ensure the customer is taken care of. Communication from Ken & Jeremy is the way it should be done, very informative and not the run around like other dealers give you. My latest service on my vehicle went like I figured it would, fast, friendly and informative on other services that will needed in the future. To the persons with the Journey, I find it hard that you were just blown off as you say. I have been dealing with Gresham Dodge since 1996 and have never had a bad experience with any service that's has been performed including warrant work. When I leave messages they call me back or the other way around. Maybe your vehicle was worked on by another dealer that you are not saying. Why for the wrong suspension bolt? Anyways I will be seeing Ken and the crew this week for my other vehicle to be serviced this week before my trip to California. Keep up the great customer service. More

fast and friendly They were friendly and on the ball with my truck. I will be back ! The price was what they had quoted me. Hard to find that these days. They were friendly and on the ball with my truck. I will be back ! The price was what they had quoted me. Hard to find that these days. More

Great service Always prompt and courteous and my truck is in and out so I can go about my day. My hats off to the Gentleman of Gresham. Always prompt and courteous and my truck is in and out so I can go about my day. My hats off to the Gentleman of Gresham. More

Honest dealer I have been having numerous problems with my 2014 Dodge. Gresham Dodge has gone above and beyond the call of duty to help. But unfortunately the vehic I have been having numerous problems with my 2014 Dodge. Gresham Dodge has gone above and beyond the call of duty to help. But unfortunately the vehicle is just a bad one. I would not hesitate to buy from this dealer again. More