Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gresham Chrysler Dodge Jeep Ram - Service Center
Gresham, OR
145 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
145 Reviews of Gresham Chrysler Dodge Jeep Ram - Service Center
Sort by
April 10, 2022
3.21.22 Unprofessional, disorganized and no communication. Had an appointment for 1040a, dropped around 1030a. Went to run errands with a friend. After 2 hours, I had to call them for status communication. Had an appointment for 1040a, dropped around 1030a. Went to run errands with a friend. After 2 hours, I had to call them for status. Reception sent me to...? left my info, said service advisor would call me right back. About 5 minutes after that call I got a text saying this is Jim from Gresham dodge, if you have any questions reply to this text. I replied. No answer. After 20 minutes I texted again. 20 more minutes I called again. At 150p spoke with Jim, my service advisor. My truck had not even been pulled in yet. We talked about the text and no reply, no communication after I dropped my truck, and he said he should know something by 3. At 250p I stopped in. Truck still not even pulled in. He said maybe they could get to it in an hour. MAYBE??? So after 4 hours AFTER my set appointment, and no communication from them unless I initiated (the 4th time) I think I'm done. A complete waste of a day to have my truck sit in their parking lot. Had they told me it would take a whole day, I would have prepared for that or gone somewhere else. My time is valuable. If I need to leave it for a day for a noise, Tell me that. If you're that backed up, make appointments for later. There are several options to have made this better. They just seem not to care about other peoples time. Or communication. I do not recommend them in the least. More
by brett m
Employees Worked With
Jim, Service Advisor
February 23, 2022
This is the 5th truck I have bought from this dealership. As far as dealerships go I have always had an easy time negotiating prices and then getting in and out of the finance office. EASY. As far as dealerships go I have always had an easy time negotiating prices and then getting in and out of the finance office. EASY. More
by abdetrick
Employees Worked With
Gary, Art, Aisha, The Country Singer
December 22, 2021
Service department as poor communication skills call them on 12/19and 12/20 they told me they would call me back by the end of the day they still have not returned my call I don't recommend this place at all on 12/19and 12/20 they told me they would call me back by the end of the day they still have not returned my call I don't recommend this place at all More
by Flanagan72
Employees Worked With
Service department
October 23, 2021
The wait time was normal, staff seemed quick and knowledgeable. Lance did a great job communicating to clueless me and my wife what was going on and shared his knowledge about future maintenance nee knowledgeable. Lance did a great job communicating to clueless me and my wife what was going on and shared his knowledge about future maintenance needs. That was much appreciated because it set our minds at ease about upcoming maintenance. This is our first diesel and the appointment was for our first oil change so we weren't sure what to expect. Overall a good experience. More
by Andrew2
Employees Worked With
Lance
August 30, 2021
It’s great !they are very nice ,they know customers needs and can answer customer questions accurately.also listen patiently.make customers feel at home.thank you!that day was the happiest day for me . Thank and can answer customer questions accurately.also listen patiently.make customers feel at home.thank you!that day was the happiest day for me . Thanks again! More
by Longjinhuang
Employees Worked With
Tate
June 28, 2021
Friendly, quick and easy! Good people nice people. Having to answer with a minimum amount of words is the main reason I usually don’t do these survey! to answer with a minimum amount of words is the main reason I usually don’t do these survey! More
by Mac
Employees Worked With
Parts department
June 11, 2021
Through tough the times of Covid, dealing with building roof failures, and a horrible parts supply chain issues - This team has pulled through and created a great customer experience. I ordered parts in Ja roof failures, and a horrible parts supply chain issues - This team has pulled through and created a great customer experience. I ordered parts in January for a remote start kit on my truck. Soon after the order went to national back order, and the updates were ever changing and deceiving. After five months of not being able to get the parts from the manufacture, and not other dealers had them, Pete and Theresa went above and beyond to hunt for the first available unites out of state, and had the parts shipped in. Once the parts were there, Keith made sure that I got my truck in quickly and had alternate transportation. Thanks a lot guys and gals! More
by lhintz82
Employees Worked With
Peter, Theresa, Keith
