Gresham Chrysler Dodge Jeep Ram - Service Center

After driving 2 vehicles 65 miles for a scheduled appointment two days, we found out they did not have the part for the safety recall, which is of course why we had the appointment. Because of Covid appointment two days, we found out they did not have the part for the safety recall, which is of course why we had the appointment. Because of Covid and not knowing how long the repair would take, we bit the bullet and drove a second car. Talked to the service manager Clayton Birtell and he said sorry and later said the scheduling employee was new. Told us no one had the part as if we were supposed to know that. He also asked us if Lance who scheduled the appointment had checked if the part was in! Clayton refused to pay for our gas and had no intention of doing anything for us. I said if that was the case then we would be writing negative reviews wherever we could! More

Horrible experience with service department Painful experience with horrible customer service. Our 2017 Chrysler Pacifica was there for 56 days!! It required a warranty transmission replacement. Painful experience with horrible customer service. Our 2017 Chrysler Pacifica was there for 56 days!! It required a warranty transmission replacement. Gresham Chrysler sat on it for weeks doing no work. It required us getting Chrysler customer care involved to get them to move forward with repairs. I now know that warranty repairs are the bottom of the food chain with dealerships. We also found out that Chrysler authorized $1800 in loaner reimbursement to Gresham Chrysler and Gresham Chrysler gave us an in house loaner that they charged Chrysler for. The loaner was in no way comparable to the size of my mini van and I asked repeatedly for a larger loaner with no luck until Chrysler customer care stepped in. This dealership gave us the run around for weeks until we got assertive. Amazingly our Pacifica was finished to the day that the $1800 reimbursement from Chrysler ran out. When they returned the Pacifica to us it made this horrible noise that they refused to fix or even acknowledge that something was wrong. We took it to Dicks Chrysler in Hillsboro and they repaired what Gresham failed to do. Gresham Chrysler failed to hook up the exhaust correctly after installing the new transmission and they forgot to hook up our GPS antenna. They made a horrible stressful experience even more horrible!! Wish I could give no stars More

sales and service New 2018 Cherokee, typical old fashioned high pressure tactics were unnecessary. Got the “special” spot free finish (failed) and interior service alo New 2018 Cherokee, typical old fashioned high pressure tactics were unnecessary. Got the “special” spot free finish (failed) and interior service along with a Nerf football size buff burn on the door and a gouge/scrape/grind on the windshield. All at purchase. Went back for 1st service (oil/rotation) and ended my business relationship with 20 loose lug nuts (verified by Dodge in Vancouver. Not just “not tight” but loose enough for the car to vibrate my wife off the interstate. “Finger tight” won’t even cause that. Gresham Dodge is not worth the risk. Total failure. More

Response to Joe Leavitt's response, to my complaint Joe, ur response asked that I call u to further discuss what happened. All u wanted was to see if u could help me with purchasing a car. I feel u wr Joe, ur response asked that I call u to further discuss what happened. All u wanted was to see if u could help me with purchasing a car. I feel u wrote that response so it would look good to people who read it. U had no intention of discussing my original complaint. Im still sitting here with a loss of $3,000, and i would not purchase a car from ur dealership. U don't deserve more of my money. I dont think a discussion is needed, just a check and an apology as I've stated before. All u have to do is make it right! More

Scammers I asked for a wiper motor quote. They quoted me $300. Napa quoted me $50. Ron Tonkin quoted me $234. Couldn’t get a reason why they overprice their it I asked for a wiper motor quote. They quoted me $300. Napa quoted me $50. Ron Tonkin quoted me $234. Couldn’t get a reason why they overprice their items? That’s a $70 markup from the dealership down the road. And a 500% markup on the regular part itself. I don’t know how Steve sleeps at night. I wonder where he takes his car to. 🤔 smh #scammers #worsethandrugdealers #cantkeeppromise #greshamdodge #stevedoesntcare #dontcallsteve More