Gresham Chrysler Dodge Jeep Ram - Service Center

Wonderful Experience I had an amazing experience at Gresham Chrysler Dodge Jeep Ram. I was in and out in no time. I felt like the service team really cared about my vehicl I had an amazing experience at Gresham Chrysler Dodge Jeep Ram. I was in and out in no time. I felt like the service team really cared about my vehicle. I plan to return here every time for service. More

Wonderful I went to dodge for service and Monica greeted me with a welcoming smile and quickly paired me with my advisor. I look forward to my next service!! I went to dodge for service and Monica greeted me with a welcoming smile and quickly paired me with my advisor. I look forward to my next service!! More

Great service department! My husband took his 2002 Dodge Dakota in to get his pcm reset. He called over 5 different dealerships and Gresham Dodge knew exactly what he needed- t My husband took his 2002 Dodge Dakota in to get his pcm reset. He called over 5 different dealerships and Gresham Dodge knew exactly what he needed- they listened to what he the issue was and took the time to fit us in the schedule. No nonsense or bs- super professional and impressive customer service! Well worth the hour drive. Definitely would recommend! More

Service department is horrible Worst service I have ever received. Was in over a month ago they were supposed to order parts and call me and never did. Dropped car off to have the s Worst service I have ever received. Was in over a month ago they were supposed to order parts and call me and never did. Dropped car off to have the service completed said I would get a call that day and did not. Called the next day to be placed on hold for 20 minutes and being sent to voicemail after ten minutes each time to call back and leave a message with another person. Finally get a call back to hear they had not looked at my car yet and would get a call when the tech came back from lunch. Three hours later still no call. I'm not even expecting my car to get done that soon but not getting calls and being updated when they say they will is the opposite of what a "service" department should offer. Go elsewhere if you expect service More

Service center is horrible. Almost impossible to get someone from the service department to answer their phone. Charged me $130 for a check engine light and they couldn't figure Almost impossible to get someone from the service department to answer their phone. Charged me $130 for a check engine light and they couldn't figure out the issue. Had the same problem I brought it to them before turns they said they couldnt figure it out and i should buy a new battery from them for $300, out it was just the battery going bad. I bought a new battery at battery exchange for $156 More

Ordered wrong part; worst dealer in PNW If you call: expect to be transferred at least 3 times and talk to 4 different people. Worst dealership ever. Simple service takes hours. They've or If you call: expect to be transferred at least 3 times and talk to 4 different people. Worst dealership ever. Simple service takes hours. They've ordered me incorrect parts costing hundreds more than the initial quote. Horrible, slow service. Horrible, slow people. More

Worst service department experience of my life Absolutely the shadiest service department I have ever visited. Absolute nightmare dealing with this place; 6 months of trying to fix my Jeep. So-call Absolutely the shadiest service department I have ever visited. Absolute nightmare dealing with this place; 6 months of trying to fix my Jeep. So-called Service adviser Keith Weisberger is a fraud and attempts to rip off customers with parts they don't need. Service manager Steve Becker is a snake oil salesman at best. Been here several times with transmission issues they have been paid to fix, but have not been able to repair. They've been paid over $3000 and now refuse to repair the Jeep and refuse refund. This service department put me through the third degree and drug me through the gravel. Absolute worst service department I have ever been to; cannot emphasize that enough. Will be reporting to Better Business Bureau and filing complaint with Attorney General. PLEASE TAKE YOUR HARD EARNED MONEY ANYWHERE ELSE!!! Don't wait until it is too late, and read the other reviews. I wish I had. I love American cars and mostly buy American, with occasional European, but no wonder American car companies are going down the drain; because of xxxxxxxx like these people. It also seems like a lot of their '5 star' reviews are fake... CONSUMER BEWARE! More

Poor service department Or customer service wait times when there's nobody there because nobody's in a hurry. All they do is sit around and collect a paycheck. I wish the gen Or customer service wait times when there's nobody there because nobody's in a hurry. All they do is sit around and collect a paycheck. I wish the general manager would actually look at the service department in his Staffing. From one business owner to the next wake up More

Service Department-Service writer Been there twice to get an inspection. No one in a real big hurry to help you. Turned away at the door. So business must be good since they don't n Been there twice to get an inspection. No one in a real big hurry to help you. Turned away at the door. So business must be good since they don't need anymore.... More