Gresham Ford

My experience ordering a vehicle through Gresham Ford. I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order w I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order was submitted and was all good to go. I never received a confirmation from Ford and repeatedly called, emailed and texted David and the sales rep to verify the order was in and approved but was dismissed with "it's in and good trust me". I was believing that but it was weeks later I finally received email from David saying my order was in the system originally but when he checked again it had disappeared! He was blaming Ford for taking too many orders and Ford may have purged all orders from Sunday and Monday. I was sceptical that would happen randomly without explanation and did not to any others I know of who ordered on those two days. How that happened I was never told. My order was for a 2023 Maverick and the order book was only open for a few days so I had no chance to re order until 2024 order books open. I went In knowing it was going to be a long wait to receive the truck if it was even built at all considering the supply issues and overwhelming demand but to not even get the chance to be in line after doing my part as asked is frustrating. I relied on reviews on this site and others and was really disappointed. UPDATE: 10/23/22 I was contacted by Sales Manager David Miller with information regarding my order and I feel that it was the fault of Ford that my order disappeared and he offered me an order that had been cancelled by someone else. He says it has been modified to my specifications so we will wait and see what happens. He seems to be trying to make things right and I will give him the benefit of the doubt. I am satisfied by the way things are progressing so far regarding my interactions with Gresham Ford and now it's up to Ford to schedule and build it. UPDATE: On 5/18/2023 my Maverick has been scheduled for July production and all is going as hoped so far. Hopefully there will be no further issues. David Miller has been great to work with after the initial confusion and getting it sorted out. My thanks for he and Damon getting it this far! Update 8/31/23 After 346 days my new Maverick Lariat Hybrid was in my possession and the delivery process as well as communication from David and Damon was great as was the final paperwork and delivery. Couldn’t be happier with the process by Gresham Ford after the initial snafu and love the truck!! Thank You Lotta, David, Damon and Alex! More

I could not be more pleased with the overall service I received from Gtesham Ford in ordering my new F350 Super Duty truck. Negotiating a fair price was easy and the sales staff kept me well informed abou received from Gtesham Ford in ordering my new F350 Super Duty truck. Negotiating a fair price was easy and the sales staff kept me well informed about the progress of the truck build. More

I wasn't going to post anything but it's still bugging me how rude we were treated by the sales manager. We went to order the 21 raptor and ready to pay the 10k mark up we were told a week before but we got how rude we were treated by the sales manager. We went to order the 21 raptor and ready to pay the 10k mark up we were told a week before but we got the price to find out it was now a 20k mark up. That would be all my downpayment just for the mark up and I wasn't going to say anything and just walk away when the manager came up and started his classic manager talk that its a great deal good luck finding someone for less. The way he was talking too us was like we were just wasting his time, so we left and went straight to Suburban Ford and 30mins later had a deposit down and contract for 3 times less the mark up so if u want a great service go too Suburban Ford they are not out to rob you More

Even though I have a local Ford Dealership in town, I will drive 3 hours again to purchase another vehicle. My experience with Gresham Ford and especially Damon Philpot, was better than I ever expected. will drive 3 hours again to purchase another vehicle. My experience with Gresham Ford and especially Damon Philpot, was better than I ever expected. Thank you for your outstanding customer service. D Jolly - Bend, OR More

Gresham Ford has been my dealer to go to since 2012 when I purchased a Ford Focus from Jordan. In 2020 I purchased a Ford Escape from Sam Baxter. All of my service work is done at Gresham Ford. I have been I purchased a Ford Focus from Jordan. In 2020 I purchased a Ford Escape from Sam Baxter. All of my service work is done at Gresham Ford. I have been totally satisfied with all of my contacts with the dealership and highly recommend the organization. More

Dad and I bought my first car (2020 Mustang Eco) from Gresham. As we were doing our due diligence on which dealership to work with, David Miller at Gresham was extremely patient and provided us with help Gresham. As we were doing our due diligence on which dealership to work with, David Miller at Gresham was extremely patient and provided us with helpful information on which state (OR or CA) to register the vehicle in, as well as answering a litany of other questions (during office hours as well as after hours). We ultimately went with Gresham, and the process was seamless. The staff, especially Sam Baxter (the employee who worked with us on the day of purchase) was extremely helpful, polite and courteous. We were in and out of the dealership in record time (compared to companies like range rover, Toyota and BMW). In addition to this, I ran into trouble verifying my college through their rebate program due to Ford changing the policy the day before my purchase, Sam and the Gresham team were patient with my busy schedule and ultimately ended up doing it on my behalf since I was busy with my Senior year obligations. Highly recommend working with the staff at Gresham. When contrasted with other dealerships we visited in California, Gresham clearly and without a doubt prevails in all aspects of the customer experience. Even my father, who is very often critical of dealerships and car salespeople, was thoroughly impressed. More

I bought a 2020 Ford Ranger from Gresham Ford. Sam Baxter is our “go to” guy when it comes to buying a new or used vehicle. is our “go to” guy when it comes to buying a new or used vehicle. More

We got a Ford Fusion Energi. Great car, Sam had it all hooked up for me and helped me sync etc, excellent knowledge of his craft. The dealership is a pleasure to go to as all the staff are friendly, know hooked up for me and helped me sync etc, excellent knowledge of his craft. The dealership is a pleasure to go to as all the staff are friendly, knowledgeable and low pressure! More

I bought a beautiful used car from Gresham Ford recently. It’s a hybrid and I’m thrilled with it. The young man who sold it to me was called Sam, and he has completely upturned my views on car salesmen. He It’s a hybrid and I’m thrilled with it. The young man who sold it to me was called Sam, and he has completely upturned my views on car salesmen. He was so polite (I’m sure he learned that from goid parents) and he was very knowledgeable but not at all pushy. What a refreshing experience it was! It’s a long time since I bought a vehicle without feeling that I’d been somewhat manipulated. I’m recommending Gresham Ford to everyone I know, and the polite young Sam, especially! More