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Gresham Ford
Gresham, OR
56 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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56 Reviews of Gresham Ford
November 07, 2017
Jesse is awesome. Great customer service, friendly, prompt,knowledgeable and efficient. I will continue to have my cars serviced at Gresham Ford. I’m completely satisfi Great customer service, friendly, prompt,knowledgeable and efficient. I will continue to have my cars serviced at Gresham Ford. I’m completely satisfied with the company. More
by Lis
Employees Worked With
Jesse
Helpful November 03, 2017
Always Satisfied Customer This is my 2nd vehicle from them,. I always have them do any service work and always am treated like a queen. I can't say enough good things about the This is my 2nd vehicle from them,. I always have them do any service work and always am treated like a queen. I can't say enough good things about them and their staff. They are the absolute best More
by Realist
Employees Worked With
Scott, Ryan, and everyone there
September 30, 2017
Amazing service Laid back and friendly customer service. No pressure. Was in and out within an hour, they made things quick. Treat you like family. Donate to churches Laid back and friendly customer service. No pressure. Was in and out within an hour, they made things quick. Treat you like family. Donate to churches, charity and schools. Very involved in the community. More
by djk0609
Employees Worked With
Dylan, AJ
September 04, 2017
Excellence in human form. Love love love Gresham Ford. I have purchased 5 new cars from them in the past two years, and each individual experience could not have been more ste Love love love Gresham Ford. I have purchased 5 new cars from them in the past two years, and each individual experience could not have been more stellar. Thank you! More
by AFasterHorse
Employees Worked With
Dave, Sam, Billy, Alex
August 09, 2017
Great Service and friendly staff I have bought 2 vehicles through Gresham Ford. Sam Rich was my salesman both times and he was amazing! I will definitely be back for any future vehic I have bought 2 vehicles through Gresham Ford. Sam Rich was my salesman both times and he was amazing! I will definitely be back for any future vehicle purchases More
by marthurs333
Employees Worked With
Sam Rich
May 10, 2017
Great time buying from Jeff at Gresham Ford Long story short- I bought a truck here and after driving for a day or two I noticed a problem. I took it back and they had the service department loo Long story short- I bought a truck here and after driving for a day or two I noticed a problem. I took it back and they had the service department look at it and they also were able to completely fix my truck! Im so GLAD/HAPPY that I bought with Jeff at Gresham ford and will do so in the feature. Thanks to Jeff, Ryan, management and all of the others that made my repair smooth and painless!!! Your customer service is extraordinary so keep up the great work! More
by Travy
Employees Worked With
Jeff, Ryan
March 01, 2017
2015 ford Escape rear noise Gresham Ford normally provides great service on my vehicles and is normally oil changes and lubes. but on this 2015 ford escape with 24,000 miles and Gresham Ford normally provides great service on my vehicles and is normally oil changes and lubes. but on this 2015 ford escape with 24,000 miles and still under ford factory warranty was scheduled for appointment to see what the noise was coming out of the rear of the vehicle when driven. the vehicle set all day without being looked and and had to call service department a couple times to get a update on the findings. I was told( at the end of the day) that shocks have been a past issues with some of these Escapes and would just order a pair of shocks to replace. My issue with this is.............if the service department knew this from the start why did we have to leave the vehicle all day for nothing? getting picked up and dropped off morning and evening for something that could been handled much easier. More
by Ron b
Employees Worked With
Randy..service department
October 05, 2016
They quote you one price and charge you more in the end On Monday, September 19, 2016, I called Gresham Ford to inquire about an appointment to have the clutch replaced in my 2006 Mustang. I spoke with Gre On Monday, September 19, 2016, I called Gresham Ford to inquire about an appointment to have the clutch replaced in my 2006 Mustang. I spoke with Greg who quoted me $925 and said the work would take 2 days (including sending out the fly wheel to be resurfaced). Greg told me to make an appointment a few days out to give them time to get the parts in. I made an appointment for the following week on Monday, 9/26/2016. I dropped my car off at Gresham Ford on Sunday, 9/25/16 at approximately 12:30 p.m. At approximately 3:00 p.m. on Monday, 9/26/16, Ryan (the Service Manager) from Gresham Ford called me and said that they would not honor the quote I was given by Greg on 9/19/16 (even though the quote was in writing). Ryan informed me that the cost would be approximately $1,600. Ryan proceeded to offer to purchase After Market parts (non-OEM) from NAPA which would bring the cost down to $1,100. I explained to Ryan that I brought it to a Ford dealership because I wanted Ford parts and service by a Ford certified mechanic. Ryan then told me that they had not even ordered the parts yet. They would order the parts on Tuesday and it would take 2 days to get the parts from a location in California. I asked Ryan if they had a loaner car since I was now going to be without my car for the rest of the week. He said No, but he would discount the repair by $300 so that I could rent a car. On Friday, 9/30/16 at 2:00 p.m. Ryan called me and said that the Mustang was ready for me to come pick it up. I drove to Gresham Ford, paid the bill, and was told that someone would bring my car around to the front. I found myself wondering that with the amount of incompetence I had experienced thus far from the service desk personnel what disaster could possibly be waiting behind the doors where the actual work was done? That question was answered when the technician who drove my car out front got out of my car and asked “Have you been having problems with your clutch?” I explained that I had brought it to Gresham Ford to REPLACE the clutch. He responded “Well it won’t shift in or out of gear.” In my mind I thought “ARE YOU SERIOUS!?” The car was then taken back into the service bay for another 40 minutes while the mechanic made adjustments so that the car would actually shift. As I waited I started thinking that there are 4 other Ford dealerships in the area and why hadn't I taken my car to one of those!? The amount of unprofessionalism I experienced at Gresham Ford was unbelievable. The audacity the service department had to call a customer and tell them that they would not honor a written quote is absurd! What is the point of getting a written quote if it won’t be honored. So you lure people in with low quotes, wait until you have their car, and then drop the bomb that you are jacking up the price by more than $500!!! Is that the way Gresham Ford does business? I’ll tell you what, though, FRIENDS DON’T LET FRIENDS TAKE THEIR CARS TO GRESHAM FORD. More
by 20 Year Navy Man
Employees Worked With
Greg, Ryan
September 19, 2016
Excellent service and great service. Interesting reading of a few reviews by a few customers, Having been in business before, we have encountered customers that could not be satisfied reg Interesting reading of a few reviews by a few customers, Having been in business before, we have encountered customers that could not be satisfied regardless of what you did to resolve any problems. Frankly, we have had nothing but great experiences in dealing with Gresham Ford. Our first was a 95 Ranger....handed down to our Grandson and still going strong with over 200,000 miles on it. The second was a 250 Super Duty Diesel (2007) that pulled our camper, hauled rocks, mulch and was also used as our only vehicle. The truck got excellent mileage, and we never had any problems with it. After selling the camper we decided we could go back to a smaller vehicle. Went back to Gresham Ford and dealt with Sam Rich, Preston, and AJ. They went above and beyond to see that everything went great as we purchased a new Escape (Titanium) that we are loving to drive. More
by Satisfied Customer
Employees Worked With
Sam Rich, Preston, and AJ.
September 16, 2016
The dealer without a heart Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wan Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wanted but i let it slide. The issues really started once I bought it. I have owned it 9 mo now and have had to take it back to the dealer 4 times. Everyone there was rude and called me a liar to my face about issues that are still not resoved on my car. They are not helpfull and by far the worst car buying expirence I have ever had. I think of myself as a ford guy but gresham ford has ruined that for me forever. More
by Gzink
Employees Worked With
Aj willis, preston willis, Tony Cash, van austin, greg latoza,
