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Gresham Toyota

Gresham, OR

4.5
825 Reviews

950 NE Hogan Dr

Gresham, OR

97030

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Showing 825 reviews

August 27, 2024

I was given an appointment to have my battery checked for a dead cell as it was dead after sitting for a week, my car is 2 years old. When I got there they wanted to do all the 30000 mile service and basical More

by gmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
Aug 29, 2024 -

Gresham Toyota responded

We apologize for the frustration you experienced with your battery issue. It's clear we didn't address your concerns properly, and that's not the service standard we aim to provide. I would like to have one of our Service Managers reach out so we can speak with you and ensure you're taken care of moving forward. Please contact me at the email address shown below with your full name and contact number. Also, when you contact me, please reference the name "gmiller" so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

Aug 30, 2024 -

gmiller responded

please see the private response as I don't want my full name and phone number here publicly

August 26, 2024

Brandon was extremely helpful in all aspects of my recent service. He was over the top making sure I was completely satisfied with my service experience. I will return to Gresham Toyota for service options More

by TRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 26, 2024 -

Gresham Toyota responded

We're delighted to hear that Brandon provided exceptional service during your visit to Gresham Toyota. Thank you for sharing your positive experience, and we look forward to assisting you again in the future!

August 25, 2024

Always on time getting truck done Always clean when I pick it up. Keep the coupons coming More

by Ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 26, 2024 -

Gresham Toyota responded

Ds, your kind review warms our hearts! Thank you from the Gresham Toyota Team.

August 24, 2024

Service team is always friendly and helpful. I would highly recommend for all your service/warranty needs. Definitely an enjoyable experience each time. More

by j.dhvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim
Aug 26, 2024 -

Gresham Toyota responded

Thank you for the kind words! We're delighted to hear that our Gresham Toyota service team consistently provides a friendly and helpful experience. We appreciate your recommendation!

August 23, 2024

I had Brandon as my Service Tech when I brought my Highlander in he was great! Five stars! Thank you Brandon! More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bodmer
Aug 26, 2024 -

Gresham Toyota responded

Christy, we're delighted to hear Brandon provided you with excellent service at Gresham Toyota! Thanks for the five-star review!

August 22, 2024

Went to get my 4Runner serviced and it went fast but when I got home I noticed the oil plate was hanging because they forgot to screw it back together. Next time before leaving the dealer make sure to check More

by Fernandojimenez503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 27, 2024 -

Gresham Toyota responded

Fernando, I apologize for the oversight with your vehicle's service. We strive to ensure all details are attended to and regret any inconvenience this oversight caused you. One of our store managers will reach out to you soon to find out if you have any other issues. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 21, 2024

They took time to review all the work done on my vehicle. Answered all my questions, addressed concerns, straight forward about work needed and costs. More

by j
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rikki
Aug 22, 2024 -

Gresham Toyota responded

Thank you for sharing your experience! We're glad to hear our team at Gresham Toyota could address all your questions and concerns. We appreciate the positive feedback!

August 21, 2024

I was treated like I was the owner of the company, stellar customer service when I was in dire need. More

by J.Kearney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bodner
Aug 22, 2024 -

Gresham Toyota responded

Thank you for the great review. We look forward to seeing you again at Gresham Toyota!

August 20, 2024

Dan was friendly, great service experience for our 10k service! Would certainly recommend Gresham Toyota! More

by listonjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 21, 2024 -

Gresham Toyota responded

Thanks for sharing your positive experience! We're glad Dan provided great service during your 10k maintenance at Gresham Toyota. We appreciate the recommendation and look forward to serving you again!

August 19, 2024

I have been bringing my 2016 RAV4 Hybrid LE to Gresham Toyota since I purchased it in 2018. I wanted a service center knowledgeable about Hybrids, and Gresham Toyota does not disappoint. Their service dep More

by Suzan777
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim
Aug 20, 2024 -

Gresham Toyota responded

Suzan, we're delighted to hear that Dan and our service team at Gresham Toyota have consistently met your expectations. Thank you for trusting us with your Toyota RAV4 Hybrid LE! We look forward to continuing to provide excellent service in the future.

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