Grieco Ford

This dealership is what gives salespeople a bad reputation Was looking at a F150 and was told the truck was available to come down in the morning because they were about to close. When I arrived there was a s Was looking at a F150 and was told the truck was available to come down in the morning because they were about to close. When I arrived there was a sold ticket on the truck. Was told they took a deposit on the phone but the night before was told it was available . They then tried to show me more expensive trucks and I basically walked out. Later that day I received a call saying the truck was availed that the person who bought that truck decided to buy another. Took the truck for a test drive with salesman Mike, the truck had some issues including a few cracks in the windshield. I did end up purchasing the truck with the agreement the windshield would be replaced and the issue with the truck would be fixed. On the day of signing they did fix the issue with the truck but not the windshield I was told they would send a company to my home to replace it. I then drove out and within a mile the passenger side window did not work, I turned around and went back. Made a appointment to drop the truck off to fix the lever for the window and to have to windshield replaced. Took it back for a day, picked it up and again no windshield but they slapped an inspection sticker on it with the cracks in windshield. They again said they would send a company down to fix it on Saturday. Saturday came. No one showed. I'm then called and there reply was they needed my title for my trade before they would fix the windshield. My wife took the title to the dealership and again was told that they would have a company come to my house to replace it. Saturday came..no company and no replaced windshield. Now it's beyond the 30 days and they will no longer return my calls. At this point it is no necessarily about the windshield it is more about the blanten disrespect and lack of professionalism . It's a windshield. I contacted the better business and opened a claim. I'm done with this dealer and suggest to take your business to a reputable dealer. They are out there but unfortunately it is not this dealer More

Thank you The General Manager Chris has been very helpful ,he has made me happy with this dealer.and it's customer service in the service department The General Manager Chris has been very helpful ,he has made me happy with this dealer.and it's customer service in the service department More

"Caring Group" Our experience at Metro Ford was great. We were treated with the utmost respect and kindness. We were heard in regards to our needs and wants. We woul Our experience at Metro Ford was great. We were treated with the utmost respect and kindness. We were heard in regards to our needs and wants. We would like to give a special thank you to both Phelan and Leslie for their hospitality and professional service. Blessings, Arnold & Joyce More

Horrible Customer Service I purchased a vehicle here a couple of years ago and the buying process was easy and went well. However, the customer service following the purchase i I purchased a vehicle here a couple of years ago and the buying process was easy and went well. However, the customer service following the purchase is horrendous! No one answers their phones and when you leave a message they do not get back to you. They also suggest emailing them, but fail to respond to that as well. It is practically impossible to get anyone on the phone. I would absolutely NOT recommend this place to anyone. The customer service is horrible. More

High pressure salesmen. I don't reccommend The salesmen here are extremely high pressure. Even after telling them I only wanted to take a test drive and did not want to buy right away, they st The salesmen here are extremely high pressure. Even after telling them I only wanted to take a test drive and did not want to buy right away, they still were all over me. They even had the sales manager come over who made me sit down and he gave me this extremely cocky speech and was extremely condescending. They made me feel like I could not physically leave the building, that is how ridiculous this experience was. There are too many great dealerships around to bother with this place. More

Satisfied at metro ford Went in for the presidents day sale was greeted by Adam, I was short on time, told him what I was looking for and he was able to help me understand le Went in for the presidents day sale was greeted by Adam, I was short on time, told him what I was looking for and he was able to help me understand leasing the f150, and we were able to come to an agreement I couldn't say no to. The sales manager came over after purchase and thanked me for my business which I was surprisingly pleased with. Oh yea and I got a free flat screen TV with my truck! Thanks metro ford, I'll be sending friends and family here now on More

Great customer service I've always been unsure of dealerships. But after dealing with Andrew he made it easy and worry free deal in a short time. Was friendly and informativ I've always been unsure of dealerships. But after dealing with Andrew he made it easy and worry free deal in a short time. Was friendly and informative without pushing me into a deal. More

Great Experience I recently went into Metro Ford on a special offer they had on F150's, and was greeted by Adam W outside while looking at trucks, he was very informat I recently went into Metro Ford on a special offer they had on F150's, and was greeted by Adam W outside while looking at trucks, he was very informative on the trucks themselves and helped me find the right one for my needs. When it came to making the deal they gave me this incredible price for their truck which I was more than happy with but we had some work to do on my trades, and the managers there really worked with us and made sure I got what I felt was a great deal so I made it. The rest of the experience was a breeze other sales staff were friendly and made me feel like family and Adam J took care of me with excellent financing. Thank you Metro Ford I'll be back for number 3. More

Best Dealership around! I was very skeptical of service departments at big dealerships. So I went into Metro thinking I was going to get ripped off. Boy was I wrong! They wer I was very skeptical of service departments at big dealerships. So I went into Metro thinking I was going to get ripped off. Boy was I wrong! They were wonderful in the service department!! They did everything that they could to help me. All the way from making the appointment with Kellee and dealing with Adam as my service advisor. I recommend th to everyone! More

Thieves Visited dealer to discuss purchase of anew F150, 2015. None in stock, sought after so had to find so we ordered one. That was easy, started just after Visited dealer to discuss purchase of anew F150, 2015. None in stock, sought after so had to find so we ordered one. That was easy, started just after this mid November, signed and gave a deposit end of November with a expected delivery date of 30 days, at the most. Checked weekly on status only to be told we don't know. We don't know was the standard response, no clear realistic date to expect delivery. 30 days passed, we called to discuss and again no date given so we cancelled purchase. We found a new F150, not exactly what we ordered but close enough so we purchased it. We spoke with the sales person, told him what we did, asked him for our deposit back and that's when the runaround began. We complained to several o Local authorities but they refuse to refund our money. They lied, theylied they lied. We're retold to come to dealership to get refund, I was put aside and delayed for 2 hours I complained and was threatened to leave or they would call police. I filed a complaint with MA state consumer affairs, awaiting a meeting. More