Grieco Ford

HORRIBLE! That pretty much sums it up. They promised a couple of things would be done as part of my new purchase and did NOT follow through on them. Cost me over $450 extra to do the things Rob promised m couple of things would be done as part of my new purchase and did NOT follow through on them. Cost me over $450 extra to do the things Rob promised me would be done. Never returned my calls or emails, i just had to catch him every time i needed to get a hold of him. Worst part is you cant complain to the manager as he is the manager! VERY bad customer service. He actually said to me if i dont take his offer right that second of giving me less than half of what he initially promised, that he wouldnt give me anything! DO NOT BUY FROM THIS DEALER unless you want to get screwed over. Or have everything in writing with your lawyer there as you can not take his word for anything! What a SNAKE! If this review helps save just 1 person from the snakes at Metro Ford than its worth it! More

After receiving a phone call telling me that I would be paid top dollar and above blue book value for my truck, I figured it couldn't hurt to swing by. Man was I wrong. After sales manager Fred Vinagre off paid top dollar and above blue book value for my truck, I figured it couldn't hurt to swing by. Man was I wrong. After sales manager Fred Vinagre offered me 70% blue book value, I plopped the printed blue book values on the table. I was aggravated to say the least after being lied to on the phone. THEY CALLED ME, I didn't call them to sell my truck! I admittedly lost my cool for a minute and said a not so nice word. My wife and 1 year old daughter were standing about 30 feet away and watching a show on her cellphone (point is she couldn't hear me and was not even paying attention or old enough to understand). After that, Fred told me to watch my mouth and that I should have respect for my family!!! Great way to lose a customer for life. I was lowballed and treated like dirt after they called me telling me we have a customer who needs your truck and willing to pay top dollar! Worst customer experience of my life. More

I entered the dealership the first time and was approached by William, he had no personality, wasn't very enthusiastic about the vehicle I was willing to purchase. I test drove a Ford Fusion it had approached by William, he had no personality, wasn't very enthusiastic about the vehicle I was willing to purchase. I test drove a Ford Fusion it had 8 miles left before we were empty. The vehicle had 1 mile left when we drove back to the dealership before we ran out of gas, this is no way to treat a potential buyer. The next day I was approached by Joshua. We began a conversation and ended with him not getting a deal closed because he could not close a deal and the only thing he was looking at was how much commission he would make off of the sale instead of letting the vehicle go and making room for another vehicle to increase their inventory. More

The experience with getting a loan was bad, but not because of the dealership itself. The sales people, financing, and managers were awesome. The fought for hours to get me the right and great deal I s because of the dealership itself. The sales people, financing, and managers were awesome. The fought for hours to get me the right and great deal I should have. Their customer service was amazing and would recommend this dealership to any of my friends and family. More

Their internet chat brought me in to look at cars in this dealership. Felix was very helpful! I love my new Mazda 2 and I'm glad I found them! dealership. Felix was very helpful! I love my new Mazda 2 and I'm glad I found them! More

I purchased a "certified" car at Metro Ford/Kia. Buying the car was easy as it usually is. However, Metro Ford/Kia accidentally certified the VIN on another car. That was 2 weeks ago. The Ford/Kia. Buying the car was easy as it usually is. However, Metro Ford/Kia accidentally certified the VIN on another car. That was 2 weeks ago. The service manager, and dealership manager haven't returned my call as they advised they would. My salesman left me a message about a week ago telling me they would have it fixed, but that hasn't happened yet. Now his voice mailbox is full. None of my friends/coworkers are even considering buying a car there now. Bottom line-Average place to buy a car, but don't go there for service. The BBB has 3 service complaints against them, all unanswered by the dealership. More

I have had many good experience with metro mazda, Close I have had many good experience with metro mazda, Close to two years ago I leased a 2011 mazda 3 and just recently I sold it back to mazda, And tha I have had many good experience with metro mazda, Close to two years ago I leased a 2011 mazda 3 and just recently I sold it back to mazda, And that day I purchased a 2012 mazda 3 sky-active! Very reasonable prices This is my second car with them, in addition I introduced my mother to the mazda 6 which she also purchased from metro I worked with Steve Fredis, and he was very helpful and I was close to where I wanted to pay monthly. Since I purchased it it's higher than a lease.. Highly recommend!!! More

I wasted my time going to Metro Mazda. I received a I wasted my time going to Metro Mazda. I received a letter in the mail saying that they really needed my 2007 Mazda 3 and that they would offer m I wasted my time going to Metro Mazda. I received a letter in the mail saying that they really needed my 2007 Mazda 3 and that they would offer me 100% of the original MSRP (with of course a lot of fine print about how much they would deduct for mileage), so I checked the dealership out online. They had the lowest prices I had seen anywhere, so I decided to go in. I arrived and walked around the lot for quite a while with no one offering to help, even though there didn't appear to be any other customers around. I went in to the sales room and waited around for a while until finally Brandon said he would help me. I told Brandon that I would like to trade in my car for a 2012 Mazda 3. He said he would take me for a test drive and then he'd get me "a great deal". It took forever for him to get the car out and ready for a test drive. Finally, when in the car, my friend that was shopping with me asked Brandon some questions about the car, and it was very obvious that Brandon was making things up as he went along. He didn't seem to know anything more than I did about the Mazda 3. In fact, when we were back at the lot and looking for a car to take out, I told him I liked silver. I found a car that was silver, and even listed it's color as silver on the window sticker, and Brandon told me there were no silver ones. I said, what about this one? And he tried to back talk his way out of it, saying something about a different silver color he was talking about. When we got back to the dealership after the test drive, I told him I loved the car and was ready to buy it as long as I got a good deal and fair trade value for my car. He came back with a car payment that was almost $500. He also was offering WAY below Kelly Blue Book value for my trade. I told him that wasn't going to work, so he went back to "try again". He came back with another ridiculously high monthly payment and a slight increase on my trade value. I told him again that it wasn't going to work, and that I knew that my car was worth a lot more. He began to get very defensive, claiming that it didn't matter what he did, I wasn't going to be able to get the car for the payment that I wanted. I told him that I would go somewhere else, and he told me that I wouldn't be able to find it anywhere. He told me that he checked and that the "Providence Mazda" didn't have any either. I live in Providence, and therefore I knew that there is NO Providence Mazda. To summarize, Brandon was rude, not knowledgeable about Mazdas at all, and not motivated to sell me a car. I left the dealer, and ended up going to Clay Chevrolet in Norwood, MA the next day, where I purchased a 2012 vehicle for a great deal from a very helpful salesman, Brian Greeley. I would NEVER recommend Metro Mazda to anyone. More

The Service was very good. The people who worked there were easy to talk to and spoke my language. They did not pressure me into buying and they worked with me to come up with a fair deal. were easy to talk to and spoke my language. They did not pressure me into buying and they worked with me to come up with a fair deal. More