Grieco Honda

Great experience My wife and I recently leased an Odyssey from Metro. We had a great experience, from our first call to Sarah, to test driving and learning of the car My wife and I recently leased an Odyssey from Metro. We had a great experience, from our first call to Sarah, to test driving and learning of the car's functions with Ash, and on through the terms of the deal with Richie and Juan Carlos. Thanks to the aforementioned individuals for your professionalism, courtesy, and fairness. More

very poor customer service!!!!!!!!!!!! Just the worst service I have ever had. Salesmen treat you like dirt. I would never even go back to get my new Honda pilot I had to buy at another dea Just the worst service I have ever had. Salesmen treat you like dirt. I would never even go back to get my new Honda pilot I had to buy at another dealership serviced their. More

Don't like being lied to. Because of an admitted Metro error Sam and I agreed that a set of floormats would resolve the issue.After two months of phone calls and various excuse Because of an admitted Metro error Sam and I agreed that a set of floormats would resolve the issue.After two months of phone calls and various excuses ( owner out of town,backorder, vacations) it became obvious Metro was lying to me when Sam stopped returning my calls. Not only is this ignorant but is stupid because I've bought over $42,000 worth of cars from Metro in last 3 years. More

Made me wait for a month for refund!! STAY AWAY!! To start off I was lied to, the car that I was interested in had an accident on it and I was told that the car has a clean carfax and no accidents on To start off I was lied to, the car that I was interested in had an accident on it and I was told that the car has a clean carfax and no accidents on it. Later after I paid 1400$ to seal the deal, I was told by my banker that the car has an accident on it. I straight off went to the dealer to tell them that I was backing off from the deal and asked for my money back. There started my woes, just to put in check recall and give me my money back they made me go through xxxx. First of all they never initiate the transfer and tell me that the transfer has been initiated whenever I call them. Ask me to come over during work hours to make me wait at the dealer ship and at the end of the wait they tell me that the money transfer has been initiated and will be on my account in two days. They give me all kinds of reasons for the transfer not being initiated for example, they tell me that the sales manager cant do anything about the refund and I have to talk to the sales representative who I made the deal with. Seriously? Are u kidding me? Sales manager cant do anything about the refund? This happens like three times, I take permission at work to see them and all they do is make me wait and not process the refund. There is a lot more stuff that they made me got through but I don't want to explain all that here. I Still don't have my refund, it's been like a month now that they have started telling me that the refund has been initiated. My advice if you love your hard earned money stay away from this place and save yourself a lot of MENTAL STRESS! More

Misled me by quoting for a car they don't have to get me in After receiving written quotes on a new Odyssey, I called and confirmed terms at 4pm and said I would be in to complete the deal by 5:30p. I arrived 5 After receiving written quotes on a new Odyssey, I called and confirmed terms at 4pm and said I would be in to complete the deal by 5:30p. I arrived 5pm and found that they did not have the car quoted, the person who quoted (and who I spoke to at 4p) was not available and they were not ready to honor the quote. It seems to be a ruse to get you in the door for a sales effort. I would not do business with them and recommend other avoid. The people participating in the misleading quote were Lainie (provided the quote), Ariel (confirmed the quote and asked me to go to the dealer) and Brittany (confirmed the quote). Sneaky and disappointing. More

Worst experience with this dealer Had a worst experience with this Dealer. They pull you into their showroom by quoting attractive prices, but nothing is real. Sales people are not fr Had a worst experience with this Dealer. They pull you into their showroom by quoting attractive prices, but nothing is real. Sales people are not friendly and they try to push you to the vehicle which was not sold for long time. Beware of this place and try to avoid, if at all possible. More

No help from the service department I brought a CRV into Honda for an issue with the locks, since I was in the area. When I got out of my vehicle, I was greeted kindly and I explained my I brought a CRV into Honda for an issue with the locks, since I was in the area. When I got out of my vehicle, I was greeted kindly and I explained my lock issue and the gentleman told me to leave the keys in the car. I then explained again my car locks automatically, so I can't leave my keys in the car. I should have walked away then. When the first person you meet, doesn't listen and gives their trained statement to everyone, it shows no basic comprehension. A "mechanic" looked over my vehicle for a few minutes after I explained the issue again and did everything I had done already (Totally reasonable). He said that they could not fix it, but said Honda would contact me to set up an appointment with a third party (Great). Days later, I haven't heard so I called the service department back to try to find out the third party, who could fix my vehicle. This time, Chris said he would make an appointment with them for me (unusual to me, but ok). A week later, the third party is supposed to show up to my home but never showed, never called to discuss the issue with my car, cost, or confirm arrival time, etc. I once again spoke with Chris who was apologetic, but couldn't provide a solution or a number for me to set up my own appointment. It's completely frustrating and unprofessional on both the part of Honda and their third party repair company (if that even exists). Also, having a random person appear at your home, without a conversation, e-mail, text (some form of communication) before hand is strange and bizarre to me. With no prior agreement, I would never allow someone to just start working on something and then be expected to pay. I was never even given a name of the company, the person who was "scheduled" to arrive at my home, or even a helpful business card. Had someone tried to help the situation, such as a manager or provided Chris with a solution, it would have appeared like the company cared about their customers instead of doing nothing, but they are extremely skilled in doing nothing, unless you purchase a vehicle. Every time, I've gone there I get little to no help and no problems rectified. I would suggest in finding a local, convenient mechanic, who wants to work. More

Excellent!!! My experience was excellent with Metro Honda. The service was great and Raymond... the sales man was wonderful. Metro is very fortunate to have him. T My experience was excellent with Metro Honda. The service was great and Raymond... the sales man was wonderful. Metro is very fortunate to have him. This is our first brand new car and we love it. 2014 Pilot... We also have purchased out other two vehicles from Metro. Very Happy!! More

Non Existent Customer Service Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you ha Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you have checked online and decided on something before you go the dealer the first thing they tell you is that the actual price is 2500$ more than that is shown on the website. And that the price listed on the website is a way of bringing more people to come to the dealership. Once you have committed to buying a car with them and processing is done. There ends all customer service. You call and call and call and never reach anyone. There is zero escalation procedure as the sales manager and the registration desk keep referring you back to the sales person who is very adept in ignoring calls. All this doesnt stop them from calling and asking for feedback after the visit. The results of which I dont know what they use for. Even though I am fine with the car I brought, the experience has been worst ever. I am still waiting for the registration of my car to be completed (2 weeks and counting). I am at a standstill as there is no one I can call to or will answer the status. I am not someone who writes reviews very often. At the time I checked reviews, they had mostly good reviews which was one reason that compelled me to check them out in the first place. More

We received a call from the dealer stating that they would like to purchase our 2012 Honda CRV to increase their used car inventory. My husband and I were hesitant at first, but after discussing the pr would like to purchase our 2012 Honda CRV to increase their used car inventory. My husband and I were hesitant at first, but after discussing the pros and cons we decided to pay them a visit to see what they were willing to offer. To our surprise, we were very pleased, and drove home with a 2014 model of the same car (I love this car) with a lower monthly payment. Our salesperson Rui was very helpful. He answered all of our questions in a straightforward manner and kept the entire process very simple. More