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Grieco Honda - Service Center

4.0

28 Lifetime Service Reviews

1880 Hartford Avenue, Johnston, Rhode Island 02919

28 Reviews of Grieco Honda - Service Center

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August 28, 2018

"Brittany Reardon Review "

- CRV gal

Brittany was efficient, professional, knowledgeable and extremely accommodating. Grieco Service is most fortunate to have Brittany in its service dept. thank you Brittany Reardon for your excellent customer service.

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Recommend Dealer
Yes
Employees Worked With
Brittany Reardon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 15, 2018

"Service for CRV"

- Jcdealer

I’ve been a customer for many years at this dealership. Always a pleasant experience and never a problem with the service. Prices are comparable to other companies and genuine Honda parts are used. If you get a chance check it out

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Recommend Dealer
Yes
Employees Worked With
Al Fontaine
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dennis Sisto
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 07, 2018

"worst dealership ever"

- Mikaela Baker

I recently wrote a long review earlier on this dealer prior to picking up my car. After being there for service from January 27th-April 7th to replace my wheels and tires at a complete inconvenience to me, I picked my car up today and they DIDN'T EVEN CLEAN IT!? It looked worse than when I dropped it off but I've never heard of a dealership that doesn't clean a customer's car after being there for any period of time nevermind over a 2-month period- also the fact that my car is LEASED from Honda. I returned the loaner car they let me use in better condition than mine. Not only that, they charged me $100 for an alignment after the terrible experience they put me through. I also realized when looking at the paperwork that the insurance they had on the car they gave me to drive expired at the end of March. The "assistant manager" Kate ultimately let me leave with this dissatisfaction but everyone i dealt with contributed to it.

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Recommend Dealer
No
Employees Worked With
Brittany Reardon
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Don Lindsay
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Katie, Keri Timoteo
May 16, 2018 -

Grieco Honda responded

Mikaela, I do apologize about your previous situation. The problem has been resolved correct?

April 03, 2018

"wonderful "

- MBC226

Brittany is great new asset to the Grieco family and there should be more advisors as friendly and informative as she is. I left the dealership feeling confident in my decision to do business from here on out with Grieco Honda.

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Recommend Dealer
Yes
Employees Worked With
Brittany Reardon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 05, 2017

"Very professional "

- Adilson22

I am very happy for this opprtunity you give to me...i want to said tanks for Gilberto and all you guys from honda...i am my best to keep this nice car from a long time because i like it...

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Recommend Dealer
Yes
Employees Worked With
Gilberto Arteaga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2017

"Air bag recall"

- Mnick1234

I brought my car in for the air bag. I got there early and they still took me right away. Everyone was fantastic and the service was excellent. My service advisor was Robert Pelcher Jr. he made sure I understood everything they would be doing. He was extremely informative and on point about what time my car would be ready. Thank you so much. Mary Nickodemski

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Recommend Dealer
Yes
Employees Worked With
Robert Pelcher Jr.
April 18, 2017

"Rude customer service!"

- Phiroatsiv@yahoo.com

This is my second time here at Grieco auto service, first time I was not offer a car wash cause employee said it was too cold even thought it was temperature above the requirements needed, my second experience was today I have an appointment at 1130 for an oil change, I simple walk into one of the available employees service desk and say hello I'm here for an oil change, the assistance manager Katie look up rudely and replied well where's your car, not realizing I parked at the designated area that I was told to. She then had me go to one of her employees, who was understanding and nice, I'm really disappointed that management would treat their customers so poorly...

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Recommend Dealer
No
Employees Worked With
Katie
April 17, 2017

"Don't Service Your Vehicle At Grieco Honda In Johnston, RI"

- Sed

Honestly, dealing with Grieco Honda Service department and resolution process is ‘highly disappointing’. I expected better! And the company should do better! I no longer need anything from Grieco Honda of Johnston, RI. Can you believe it? I was driving my car with no oil, yet had no leak, and could have damaged my engine. My calls and matter was avoided until finally the service manager responded to my calls with no action and was prepared to do nothing. Grieco Honda of Johnston, RI put my wife and I through much frustration over the sale of oil change, transmission flush/fluid change service, and wiper blades. Services I paid for but services was not rendered and Midas Auto Service confirmed it. Someone dropped the ball and honestly, a timely response with simple sincere apology would have been sufficed because mistakes happen (unless this is a scam? but I will give them the benefit of the doubt). This is not about the money but the principle! Why compromise your company and its integrity for sake of your bottom-line; profitability. There cannot be much margin in a $249.05 sale? The cost of doing the right thing seems to be a challenge to you so I humbly donate $249.05 to you for the sake of peace. Is this a minority treatment practice or is this who and what Grieco Honda is? At this time, I want nothing to do with Grieco Honda of Johnston, RI and I highly encourage any and every one to do business elsewhere. Indulge in this, “What profit someone to gain everything but lose their soul.” I will not compromise my integrity. $249.05??? As a former Retail Store Manager for 7 years/ Banking Call Center Manager and now heading my own operations, I expected better. I am quite disappointed. I have to say, they do have some great people working there that knows how to make you feel valued but there all in the sales department. May be great customer service and customer loyalty does matter to Grieco Honda or just Grieco Honda in Johnston, RI, so I hope you don’t mind me sharing this experience and pictures of this experience to my followers and social media. In the event the customer experience matters to you, “I am highly dissatisfied!”

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Recommend Dealer
No
Employees Worked With
Keri Timoteo, Ast. Manager Katy, Service Manager Eddy Pereira,
April 06, 2017

"Excellent service"

- BOSTON2017

I received excellent service at Greico Honda. My service advisor Robert was excellent, he explained everything. I arrived first thing in the morning and I got right in.

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Recommend Dealer
Yes
Employees Worked With
Robert Pelcher JR
April 04, 2017

"Great service"

- Acura2009

Service guy was great very polite great costomer service would recommend him to anybody comes here. And I also met a gentleman named Bobby he was a good person help me out

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Recommend Dealer
Yes
Employees Worked With
Mike
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