Grieco Honda - Service Center

Don't Service Your Vehicle At Grieco Honda In Johnston, RI Honestly, dealing with Grieco Honda Service department and resolution process is ‘highly disappointing’. I expected better! And the company should do Honestly, dealing with Grieco Honda Service department and resolution process is ‘highly disappointing’. I expected better! And the company should do better! I no longer need anything from Grieco Honda of Johnston, RI. Can you believe it? I was driving my car with no oil, yet had no leak, and could have damaged my engine. My calls and matter was avoided until finally the service manager responded to my calls with no action and was prepared to do nothing. Grieco Honda of Johnston, RI put my wife and I through much frustration over the sale of oil change, transmission flush/fluid change service, and wiper blades. Services I paid for but services was not rendered and Midas Auto Service confirmed it. Someone dropped the ball and honestly, a timely response with simple sincere apology would have been sufficed because mistakes happen (unless this is a scam? but I will give them the benefit of the doubt). This is not about the money but the principle! Why compromise your company and its integrity for sake of your bottom-line; profitability. There cannot be much margin in a $249.05 sale? The cost of doing the right thing seems to be a challenge to you so I humbly donate $249.05 to you for the sake of peace. Is this a minority treatment practice or is this who and what Grieco Honda is? At this time, I want nothing to do with Grieco Honda of Johnston, RI and I highly encourage any and every one to do business elsewhere. Indulge in this, “What profit someone to gain everything but lose their soul.” I will not compromise my integrity. $249.05??? As a former Retail Store Manager for 7 years/ Banking Call Center Manager and now heading my own operations, I expected better. I am quite disappointed. I have to say, they do have some great people working there that knows how to make you feel valued but there all in the sales department. May be great customer service and customer loyalty does matter to Grieco Honda or just Grieco Honda in Johnston, RI, so I hope you don’t mind me sharing this experience and pictures of this experience to my followers and social media. In the event the customer experience matters to you, “I am highly dissatisfied!” More

Rude customer service! This is my second time here at Grieco auto service, first time I was not offer a car wash cause employee said it was too cold even thought it was temp This is my second time here at Grieco auto service, first time I was not offer a car wash cause employee said it was too cold even thought it was temperature above the requirements needed, my second experience was today I have an appointment at 1130 for an oil change, I simple walk into one of the available employees service desk and say hello I'm here for an oil change, the assistance manager Katie look up rudely and replied well where's your car, not realizing I parked at the designated area that I was told to. She then had me go to one of her employees, who was understanding and nice, I'm really disappointed that management would treat their customers so poorly... More

Excellent service I received excellent service at Greico Honda. My service advisor Robert was excellent, he explained everything. I arrived first thing in the morning I received excellent service at Greico Honda. My service advisor Robert was excellent, he explained everything. I arrived first thing in the morning and I got right in. More

Great service Service guy was great very polite great costomer service would recommend him to anybody comes here. And I also met a gentleman named Bobby he was a g Service guy was great very polite great costomer service would recommend him to anybody comes here. And I also met a gentleman named Bobby he was a good person help me out More

Great service Michael was very professional and thorough explaining the entire process. I appreciated the fact that Michael had the job done that I requested withou Michael was very professional and thorough explaining the entire process. I appreciated the fact that Michael had the job done that I requested without the sales pressure to have other work completed (other than his suggestions of things I should consider in the future). I would definitely recommend him for his professional courtesy and smooth experience. More

Excellent service! The customer service representative was excellent, friendly, honest and very thorough to all service done in car. He explained all the things they did The customer service representative was excellent, friendly, honest and very thorough to all service done in car. He explained all the things they did and checked on my car and i am very satisfied and would like to come back again. More

Great service! The service advisor I dealt with (Rob Pelcher) was professional, polite and incredibly patient. He explained everything to me and printed out informat The service advisor I dealt with (Rob Pelcher) was professional, polite and incredibly patient. He explained everything to me and printed out information about my repair that he felt would be helpful to me. It was important to him that I understood what they would be doing to my car. I went not really knowing what should be done and he was in every sense a true Advisor. I was very grateful for his time and the knowledge he shared with me and appreciated the time he took with me. I left feeling more confident because I had actually learned things I hadn't known went I got there. Great experience! More

Exceptional Very knowledgeable and courteous. Took time to explain (in details) the service my vehicle required and what I should have serviced in very near futur Very knowledgeable and courteous. Took time to explain (in details) the service my vehicle required and what I should have serviced in very near future. I felt as though I was speaking to a good friend. Everything was completed in a timely fashion and to my satisfaction. More

good customer service! Michael has very good customer service, he explained very well about the service my car needs.Is very courteous and professional. I will go back there Michael has very good customer service, he explained very well about the service my car needs.Is very courteous and professional. I will go back there! More

Customer service Great experience. They were very busy but my service advisor accommodated me. Got me in and out in less than 1 hr while i waited. Great experience. They were very busy but my service advisor accommodated me. Got me in and out in less than 1 hr while i waited. More