Grieco Mazda of Delray Beach

They took my vehicle on time! Waited several hours but left confident. Was still under warranty! Very pleased with their service depth. Waited several hours but left confident. Was still under warranty! Very pleased with their service depth. More

I absolutely hate that I need to write this review, but my hands are tied. I have been a loyal customer of this dealership for 15 years. I've bought 3 Mazdas from them, and I've never had even an oil c my hands are tied. I have been a loyal customer of this dealership for 15 years. I've bought 3 Mazdas from them, and I've never had even an oil change done anywhere else. I even have my wife's Mitsubishi and my mother-in-law's Mazda there. I've been with service advisor Mike Gallaghue for 15 years. I loved working with him, until now I am only going to give a bullet list rather than details because I would be writing for days. 1. Dropped my Mazda off on August 9 due to a rumbling sound when braking 2. Same day, the technician came out to assure me it was a minor fix and was only charged for 1/2 hour labor 3. Driving home, the problem is not fixed 4. Returned, and the technician got in the car with me, and said, "Oh yeah, I hear it now." 5. The car was put up on a lift. I was escorted to see the head technician was inspecting and discovered that it was a very serious issue with the Rotors, where a piece was grinding a Groove, and the rotors had to be replaced 6. Given a loaner and told me cr would be ready on August 12 7. August 10 I brought my wife's car in foran AC issue 8. Hadn't heard a word about either car. 19 attempts to reach ANYONE in service over the course of that week. 19 times, the off-site call center reps tell me messages were sent to the service advisor, service manager, and store manager. 19 times, no one answers a phone. 19 times, not ONE of the people "messaged" called me back. 9. Aug 14 got a voicemail from a service advisor I've never heard of to call him back. 6 times I tried to call him back, and no one knew who "Charlie" from the service was. They left messages for my regular advisor and service manager to call me back 6 times not one person called me back. 10. Got a call from the service manager, Katherine. She called from her personal cell phone. She told me they have been calling all week, and it was voicemail all week. I asked ATT for my detailed phone records. There were not 1 incoming calls from any of the numbers they use. This was Aug 19 (9 days after dropping my car off for brakes. She told me the advisor that I used (Mike was off for a few days) came in one day, turned in his keys, and quit on Aug 14, and they didn't have access to his voicemails, text messages, etc. AND my paperwork was never handed off to anyone. At this point, 10 days after dropping my car off and 9 days after dropping my wife's car off, absolutely no one knew that I had my 2 cars in their possession, AND no one knew that I had their 2025 CX-90 with 2000 miles on it. 11. Asked the service manager on 8/19 to make sure the store manager called me. As of 8/21, still no call. 12. Was told on 8/19 both of my cars would be delivered, and they would take the loaner back since my wife is out of the country and I am mobility disabled. 8/21, still no cars. They have left a 2-car family with only 1 car for almost 2 weeks with no communication, and not even the cars on the dates they promised me. They are also still making me pay for the service, which I don't believe I should have to. My letter to Mazda USA will address this, as well as the media, whom I have already contacted and are interested in the outcome to determine if they will run with the story. They already are very interested. It's a shame. This was such an unfortunate series of events that caused such a s**t show. Will it deter me from continuing with my 15 years of loyalty, maybe, but only if some changes in policy are made. It is now 1:00 PM, 2 days after the promised date of delivery. Have spoken to the service manager twice, on her personal cell phone, which seems to have no bearing since she still can't stick to her word. More