Grieco Toyota

This was the most dissatisfactory experience I have ever had at Fox Toyota and I have owned Toyota vehicles since 1986. I usually deal with Jack. In the future, I will probably deal with him again (if I go had at Fox Toyota and I have owned Toyota vehicles since 1986. I usually deal with Jack. In the future, I will probably deal with him again (if I go back to Fox). My experience this time with the service representative Jessica was very disappointing. I called Fox Toyota in early November and made an appointment to bring my vehicle in at 8:00 am, the next day which I did. I was told that I would probably be able to pick up the car by 11:30. I expected a phone call by 9:00 or 9:30 to hear the estimate work that was needed to fix the problem (engine warning light coming on). When I did not receive a call by 9:30, I phoned and asked for Jessica. I left a message for her and did not hear back from her. I then called back an hour later (at 10:30) when I did not receive a call back. I was told that Jessica was finishing up with a customer and would call me back in five minutes or so. She did not call me back until 11:00. She explained the problems that needed repairs, and she said the car would not be ready until some time after 1:00 or 1:30, which was inconvenient for me since I had to go to my job. I asked her if the car problem had been diagnosed quickly; she said that it had been diagnosed probably within 45 minutes (by 8:45 or so.) Yet Jessica had not called me until 11:00 to inform me of the estimated repairs. If she had called me by 9:00, the car could have been ready by 11:30, the agreed upon time. Why did I have to call two times and leave messages before I received a phone call back from Jessica? Why did she wait until 11:00 to call me, when the problems had been diagnosed by 8:45 or 9:00 am. This is not the right way to treat customers. I had to rearrange my schedule, and make an extra trip to Fox Toyota to get something out of my car that I needed to go to my job. Perhaps Jessica needs more training on setting priorities. If a car is supposed to be ready by 11:30 and the car was evaluated by 8:45, then it is crucial to call the customer to get approval and then have the work done right away, and not get distracted by other customers, phone calls, or other work tasks. This was a very disappointing experience with the service department, which may lead me to reconsider where I take my car in the future. More

I guess I would check "yes" to recommend them IF you do your buyer's homework first. My buyer suggestion: Do your on line shopping first. Print the website out and take the Fox SALE PRICE with IF you do your buyer's homework first. My buyer suggestion: Do your on line shopping first. Print the website out and take the Fox SALE PRICE with you. If you don't, they will start negotiating at the original full sticker price and not tell you it is on sale. Nor is the web sale price visible anywhere on the vehicle. You will lose $1,000+ if you don't know the sale price yourself. I agree as some have said that it's possible that they might not have offered as much for the trade-in vehicle to make up for the sale price profit margin lost—BUT if the offer is too low, and you have a decent, well cared for used vehicle, you then have the option to turn down their offer and try to sell your vehicle privately for the price you think is fair, and return with cash toward the new one. Other than the above complaint, they were an excellent dealership to work with, and I have no complaints about anything else. It just doesn't leave you with a good feeling when you come home after the purchase and see your vehicle (same VIN#) on their website with a sale price you weren't offered. Have not decided if I would return. I waited a couple months to write a review to see if I would cool off about this, but I haven't. I think there is a law about not being told the advertised selling price, and that ticks me off the most. More

We had a great experience at Fox Toyota. We were looking for a new Sienna, and Fox was able to get us the color we wanted in only a day or two. It was ready when they said it would be, and there were no pro for a new Sienna, and Fox was able to get us the color we wanted in only a day or two. It was ready when they said it would be, and there were no problems with the paperwork. The whole experience was very laid back and low-pressure, which has caused me to just get up and leave other dealerships. I would recommend Fox to anyone shopping for a Toyota in this part of New England. More

I usually have my car serviced at Fox, but due to the length of travel time it takes me to get there (I live about 45 minutes away in Massachsetts), I went to a closer dealership. That was a big mistake length of travel time it takes me to get there (I live about 45 minutes away in Massachsetts), I went to a closer dealership. That was a big mistake! After two attempts to have my car aligned correctly at Toyota of Dartmouth I went back to Fox. I always ask for John because over the years (20+), he and the technicians have always solved my car issues. Needless to say, my car was aligned properly after one visit. I learned my lesson. I will travel the extra miles to have my car serviced properly by an excellent crew! More

I went to this dealer to sell my used car. A nice lady welcomed me and introduced me to Bob (or Rob, don't quite remember which). He looked at the car and started complaining about so many things, some of welcomed me and introduced me to Bob (or Rob, don't quite remember which). He looked at the car and started complaining about so many things, some of which were totally fine. And then finally he give me an offer that was less than the half of what I have been offered. I have visited a couple of places before Fox Toyota, so I have a very good idea of how much my car was. It seems like their way of getting cars cheap is to insult the car (and the driver) and buy it really cheap. In the end, Bob was really mean to me (I could tell from his language, attitude, look, tone etc) when I simply showed a surprised face for the price, and he said he could buy my car right away if I am selling it to him, otherwise I won't be able to sell this car anymore. The offer was not acceptable but I think he was just trying to push me hard and get my car really cheap. So here are three lessons for future customers to Fox Toyota. 1. If you are going to sell your car to them, be very careful because they have a mean way of getting your car really cheap. 2. If you are buying an used car from them, you can actually negotiate the price REALLY well because they have negotiated the price when THEY bought the car from others. So the cost for them is really low. If you don't negotiate, it means they will have a high margin from your sales. So if you want a deal, NEGOTIATE because they can make a cheaper offer and still make some profit! 3. If you are buying a new car, it's PROBABLY the same thing with lesson 2 here. But I am not sure about the new car market. One thing I can tell you is that they greet you nicely but they are trying to rip you off. If they can't do that, they will get mad at you and show some attitude! More

Our entire car buying experience was a pleasure for both my husband and me. Everyone we dealt with was very friendly and professional, starting with the general manager, the sales department and the finance my husband and me. Everyone we dealt with was very friendly and professional, starting with the general manager, the sales department and the finance manager. Our questions were answered promptly and our salesperson spent time showing us how everything worked in the car. More

They took over two months to repair the vehicle. I don't believe they properly diagnosed the problem (electrical in nature) because they insisted the battery was fine, replaced various expensive components believe they properly diagnosed the problem (electrical in nature) because they insisted the battery was fine, replaced various expensive components which didn't fix the problem, then finally replaced the battery to get it working again. I guess most mechanics have a hard time with electrical stuff, but I had hoped Toyota would at least know how to fix their own vehicles.. More

Buy from Fox Toyota at your own risk ... not to be trusted. Here is the email that I sent to several Toyota executives with a copy to Jack Fox. I wanted to share my recent experience with the trusted. Here is the email that I sent to several Toyota executives with a copy to Jack Fox. I wanted to share my recent experience with the Fox Toyota dealership in East Providence, RI. The culture there embodies everything that American consumers HATE about buying cars. Here are a few suggestions based on my experience: •Tim, the used car manager is not the first guy that prospective customers should meet when they arrive at the dealership. In fact, they probably shouldn't meet him at all. Cocky and aloof, I immediately got the sense that he was sizing me up. Nobody likes being made to feel like prey when they're about to make a major purchase. I regret not walking out right then. •If you are in the business of selling cars, you really should know how much each one costs. The idea that there could be three prices (the one on the vehicle's windshield, the price on the dealer's web page and Tim's price) is ridiculous. Remember, you are in the business of selling cars ... if you don't know the towing capacity of the vehicle I'm looking at, I'll give you a pass (though I expect you to look it up). If you don't know (and can't seem to find out) how much it costs, that's a real problem and leads me to believe that I'm not doing business with a consumer friendly organization. •If I go home after my test drive and call you to let you know, that the vehicle's price is listed on the web as an "internet special" at $17,990 ($500 LESS than the offer that you declined from me), don't tell me that you're going to call me back in ten minutes and then wait until the next afternoon to return my call (see next point) •If I make an offer of $17,990 on your website, do not leave me a voicemail at 2:56 pm to let me know that you will accept my offer if you plan to sell the vehicle to someone else before I call you back at 6:30 pm. •And PLEASE PLEASE PLEASE - whatever you do - don't ask me if you can call me back about the vehicle I'm interested in if the other customer's financing falls through. I would encourage you or someone on your team to spend some time with Jack Fox and his team to determine whether their day to day sales operations are consistent with the image that Toyota would like to portray to consumers. Please feel free to contact me in the event that you have questions or require additional information about my experience. More