Griffin's Hub Chrysler Jeep Dodge Ram

I worked with mike Oslo’s he is the best service writer . Was very helpful and honesty will come back because of him. Thank you mike Was very helpful and honesty will come back because of him. Thank you mike More

Probably their fault After realizing a problem with our trailer lights, I tested the fuses and did continuity checks on the wires only to come up empty. I called Griffin After realizing a problem with our trailer lights, I tested the fuses and did continuity checks on the wires only to come up empty. I called Griffin Chrysler and asked for someone in the service area. I told the person that answered my problem and that I had read the lights might have to be turned on via computer. He said he wasn’t sure with my model of van but looked up the VIN via my telephone number. He said they didn’t do a prep on the van like they were supposed to at time of purchase and that I should bring it in, and he would have his electrical guy spent 5 minutes on it making sure everything was plugged in. He said they do not come from the factory ready to go and it should have been done during the prep process. Since this wasn’t done, that was probably why the lights didn’t work. I was to bring it in at 7 am Monday. I arrived on time and was told to go see Joe for electrical. Joe asked if I had an appointment and I told him my story. He said, ‘I don’t have any appointment for you, and no one will be here until 7:30 and I would like to know who you talked to about this’. Unfortunately, I didn’t remember. So, he yells to the guy behind him ‘I’ve got one here that doesn’t have an appointment, what should I do with him’ like I wasn’t even standing there. All I understood from guy number 2 is something about a diagnostic. Joe walked to the van and plugs something in and starts the process to take the car in. I then asked what was going to happen, to which he replied that we are going to do a diagnostic for $105. I said I didn’t need the diagnostic and that all I needed was for them to check to see if everything was plugged in…like it should have been if the vehicle had been properly prepped when I bought it. I said if you look at the record on my van, nobody did a prep on it. He said he could see that, but it didn’t matter. I asked why not. He said ‘look, nobody here is going to work on your car for free, do you want the diagnostic or not?’ Even though it is probably their fault the lights don’t work, he was acting like I am the bad guy for wanting them to check if they made a mistake. I took my keys and left. I fix my own cars, but if it is missing something it makes it hard to fix. In addition, I was told this could only be done at the dealer. I have called the manager of the service department twice and he has not returned my calls. I would never buy a car from Griffin again. And if you do buy one make sure they have properly prepped and documented everything about your car because once you leave it is all on you. More

Wife took car in because it had a recall on the catalytic co Took car there because wife had a recall on the catalytic converter. Said it would take an hour and a half to get done went back 5 hours later and the Took car there because wife had a recall on the catalytic converter. Said it would take an hour and a half to get done went back 5 hours later and they were still working on it they wouldn't tell us what was wrong finally the guy says oh you brought the car in with the check engine light which is the out light why so so after I doing and lying to us for an hour we took the car and now we're stuck with $1,000 bill because we went to AutoZone and they said it was because they shut the engine computer off we were going to get a lawyer but we decided not to we bought two cars from them never-again More

Absolute disaster This place is absolutely terrible. DO NOT PURCHASE ANY VEHICLE FROM HERE! I am a disabled vet who purchased a truck 6 months ago. They sold me a warra This place is absolutely terrible. DO NOT PURCHASE ANY VEHICLE FROM HERE! I am a disabled vet who purchased a truck 6 months ago. They sold me a warranty from s bogus warranty company. Took it in for service at regular scheduled times. Out of no where they tell me the engine needs to b replaced and they want to charge me up to 7000 to fix the issue. On top of that they rented me a vehicle in the meantime, but now that I can’t afford the charges for my truck they want to charge me for rental for 3 weeks. The service sept is clearly is incompetent to have missed an “engine knock”. The sales and finance lied to me about the warranty. And the general attitude from everyone else on the staff was negative and did absolutely nothing to help me out. I’m a single father and a full time student and now I’m completely screwed bc of these guys. More

Another Great Service Experience April 2019 I took my Challenger into the Service Department and spoke with Nick in Parts, Rob in Service, along with Jim and Joe from Service re: i April 2019 I took my Challenger into the Service Department and spoke with Nick in Parts, Rob in Service, along with Jim and Joe from Service re: installing a Barton shifter and changing my transmission fluid. Everyone of these professionals worked together to make certain the parts needed were ordered, and were installed within a week. I was also advised that Dan, a Service Mechanic at Griffin, would be the one doing the install, because he was/is very knowledgeable re: transmissions, etc... Dan did a great job with the install, and Jim and Joe made certain I received updates on my vehicle throughout the day. Rob made certain I received a fair price for the work, and as the Service Department Manager, I’ve always found him to be very honest and trustworthy. I only take my Challenger to be worked on at Griffin, and it’s because of the professionals that work in the Parts & Service Departments; those mentioned and others there as well. More