Griffith Ford Mercury San Marcos

I did a lot of research I went to different dealerships and then we went to Griffith Ford. I don’t like dealing with pushy sales people but I was so amazed at how the sale and finance department experience and then we went to Griffith Ford. I don’t like dealing with pushy sales people but I was so amazed at how the sale and finance department experience was handled. It was a great experience and I was very pleased. More

I worked with Ian Harris and Jack Gable when ordering my Bronco Sport. Total professionalism the entire time. Highly recommended working with these guys to anyone looking to buy a car. Bronco Sport. Total professionalism the entire time. Highly recommended working with these guys to anyone looking to buy a car. More

absolutely horrible to deal with. can't reach anyone by phone. broken promises all over the place. they said they'd call as soon as a part came in. can't reach anyone, even their own service department can phone. broken promises all over the place. they said they'd call as soon as a part came in. can't reach anyone, even their own service department can't seem to get an answer from their own parts dept. it's been dreadful at the service dept. this has been going on for months. More

Went in to look at a car shown online. The sales girl could not tell us if they had the car. When asked if had other cars in the same range she wanted us to go inside. She went in and then came back with could not tell us if they had the car. When asked if had other cars in the same range she wanted us to go inside. She went in and then came back with a floor manager that came out asking the same questions the girl did. When told again the price we were looking at he wanted us to go inside. So the sales people and even the managers don't know what is on their lot and what they are asking for them. When I said a good dealership knows what is on their lot he put his had up in my face and walked off. Beware they are not customer oriented at all. More

I dropped my vehicle off at the dealership on June 23 because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio s because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio silence, I learned that there was “coolant intrusion into the cylinder”, meaning I would need an engine replacement. Luckily, the vehicle is under warranty. However, I received little to no communication from the service department regarding my vehicle unless I called and pressed for an update. After the engine was finally replaced, I learned they didn’t work on the AC or struts at all, even though it was part of my original claim. My warranty only covers 5 days of a rental vehicle. Now, I learned that when the claim was submitted to my warranty provider for the engine replacement, they were given a coverage offer that only covered a used engine, not a new one, which they put in my vehicle. Nevertheless, they accepted the payment and proceeded with the repair (all without contacting me about this once). It is now August 30 and I still don’t have a vehicle, have not been offered anything to drive, and am potentially responsible for over $2000 of a repair that is supposed to be fully covered simply because they did not confirm the price before proceeding. DO NOT use this service department. Go anywhere else and you will get better service, only because it is impossible to do worse. More

Do not go here. Waited years for the new bronco to come out. We were top 30 at the dealer and my bronco got magically cancelled without our knowledge in April, and waited 8 months with still no VIN number out. We were top 30 at the dealer and my bronco got magically cancelled without our knowledge in April, and waited 8 months with still no VIN number and no help from dealer. Our daughter’s car went in for a repair and took them 2 1/2 weeks to learn that we paid for the Premium Warranty (3k) and wouldn’t you know it, warranty doesn’t cover that part. Rude and inexperienced staff who doesn’t know the first thing about Customer Service. More

Ian Harris did a great job for me and my family. He was very courteous and detailed. very courteous and detailed. More

We dropped our car off on July 31st. Today August 18th after calling Ford Corporate office they have agreed to fix something that is under a national recall. A bulletin went out to the dealerships coverin after calling Ford Corporate office they have agreed to fix something that is under a national recall. A bulletin went out to the dealerships covering this issue. The bulletin also explained that rentals and extended rentals are covered. After all this time with no car we are picking up our rental today. Oh and only for 10 days because they haven't put in for the extended rental yet. When corporate put in our VIN they saw that the dealership took days and weeks to put in claims and information. All the while we have no car. When we've called they tell us people are out with Covid. When we go up there...The people are standing right there in the dealership. Not out on Covid. More

Great customer service and attentive staff. The team did their absolute best to get me the vehicle I wanted at a price that worked for everyone. their absolute best to get me the vehicle I wanted at a price that worked for everyone. More

Ian Harris was very responsive and helpful. Love my new Mach-e! Mach-e! More