Griffith Ford Mercury San Marcos

First experience was great! New to Texas We are new to Texas and had a mileage checkup due. We had a great experience at Griffith Ford- it was easy to schedule, they accommodate New to Texas We are new to Texas and had a mileage checkup due. We had a great experience at Griffith Ford- it was easy to schedule, they accommodated my need to change the appointment, they kept me informed throughout the entire process with work needed and prices , and they had my car ready by the late afternoon! The employees were delightful on the phone too. We will be back as Griffith is now our hometown dealer!! More

Ford Fusion 2018 SE I was pleased with the service. Sean Wolf was very helpful and I am pleased with my purchase. I would recommend this dealership to my friends. M I was pleased with the service. Sean Wolf was very helpful and I am pleased with my purchase. I would recommend this dealership to my friends. My overall experience is a 4.5. More

Easy purchase The process was painless and easy. Sal was a very attentive salesman and covered all our needs and concerns I would recommend him to Anyone The process was painless and easy. Sal was a very attentive salesman and covered all our needs and concerns I would recommend him to Anyone More

Ford Fusion 2018 repair Great service all the way... I was in need of service for my 2 month old Ford Fusion 2018 which recently blew up a tire. The dealership (Maxwell Ford Great service all the way... I was in need of service for my 2 month old Ford Fusion 2018 which recently blew up a tire. The dealership (Maxwell Ford) who sold me my car and its very own service center replaced it and also coincided with my first maintenance check-up. The service center agent who handled my car, "Alberto" left a bad taste in my experience and left my car unfinished with the service. After I came the day after to report a problem, he dismissively told me that they can't service my car for the day and the next 4 to 5 days! Gave me alot of xxxxxxxx explanation and really unprofessional. It concided with the upcoming fourth of July week so i was prompted to look elsewhere but unfortunately all the nearby Ford dealership/ Service center are fully booked for the whole week. I resorted to check the Dealership outside Austin City limit and Ford Griffith save the day for me! They promptly asked me to leave my car to them for the rest of the to have it check and after just a day, everything is fully fix! Ford Griffith San Marcos is truly one of the best in service. The service manager and the staff are all true professional. Five star is not enough, two thumbs up all the way! More

Going back to practical Being a previous owner of an Escape, I traded in a Mustang and went back to an Escape. Fancisco in sales was great and the finance guy was really nic Being a previous owner of an Escape, I traded in a Mustang and went back to an Escape. Fancisco in sales was great and the finance guy was really nice. More

2016 Mustang Ecoboost First time car buyer. Was intimidated by the whole buying process, as I had never done it before. I walked in and was greeted by the receptionist. She First time car buyer. Was intimidated by the whole buying process, as I had never done it before. I walked in and was greeted by the receptionist. She got an internet sales manager to help me out. Pricing was true and far better than any other dealership in the surrounding areas. They got me a superb interest rate for being a first time car buyer! Extremely happy. Have referred my Father and Brother since my purchase! More

HORRIBLE!!!!!!!! We went in to trade off a 2016 f150, found a 2018 f150 and my wife also was asking about trading in her 2017 mustang. Our sales person ( Erick ) was h We went in to trade off a 2016 f150, found a 2018 f150 and my wife also was asking about trading in her 2017 mustang. Our sales person ( Erick ) was helpful at 1st then turned for the worse once paperwork started. We told them we wanted 0 down and our personal bank would finance 90% they tried several times getting us in and out. But 4 weeks later we are still fighting with them on pricing after they changed the buyers order several times. After a few weeks later we found damage to the new car. Following up with them they told us “it was our fault”. Well little to say I’m ashamed we gave them our bussniess. We won’t make that same mistake next time. My bussniess will go back to the “coverts”. So if you wanna get lied to, told different story’s on pricing, and no customer service. DONT SHOP WITH GRIFFTH FORD “any location of there’s. Especially the rude losers at Griffth ford San Marcos And sales people “Erick” and finance manager MICHAEL HOPKINS More

Terrible Customer Service Awful. Chris, Steve, and Tony are very rude and disrespectful. It disgusts me that I gave them my business. The used car I purchased was filthy when I Awful. Chris, Steve, and Tony are very rude and disrespectful. It disgusts me that I gave them my business. The used car I purchased was filthy when I picked it up. They agreed to issue a refund for the detail - that you pay for in the purchase - but never sent it. Then they flat out lied. They have negative reviews everywhere (Tony is known as a “bully”) just do some research and take your business to a dealership that appreciates its customers. More

This is a true family dealership. I walked into service for a truck issue, after Maxwell (Austin) and Truck City Ford (Buda) said it was the hitch rattling. Wes and Zeb are awesome and I walked into service for a truck issue, after Maxwell (Austin) and Truck City Ford (Buda) said it was the hitch rattling. Wes and Zeb are awesome and straight shooters. I liked working with them so much, I had them refer me to a sales guy to purchase a car for my daughter. It took a day and we found the perfect car. Gabriel and Erik are awesome sales guys. The organization is no hastle, no commissioned sales reps. True consultants. Finance was made easy by a guy names Hopkins. The guy has been in finance for 20 years and owns the relationships with the banks. They even supplied the bow to surprise her!!! Thank you for everything. Ford family for life and Griffith customer from now on. -Joel and Tayler, Buda, Texas https://youtu.be/-TtjMeB7eiM More

Don't do business with them They should be very embarrassed to be in business all around they suck!!! I truly believe they do not deserve any stars....embarrassed to say i tried They should be very embarrassed to be in business all around they suck!!! I truly believe they do not deserve any stars....embarrassed to say i tried again to get another vehicle after buying 3. They dont care about loyalty!! More