Griffith Ford San Marcos
San Marcos, TX
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1 Review of Griffith Ford San Marcos
Worse service I've ever had from any dealership and thats saying something. We set an appointment for the car. Bring it in at our appointment time and then they tell us that the online appointments dont do a saying something. We set an appointment for the car. Bring it in at our appointment time and then they tell us that the online appointments dont do anything and that they dont have time but we can leave the truck and they will get to it soon. Thats fine since we were planning on leaving it anyway. 10 days later they hadn't even looked at it yet! I tell them I need it back because my wife and I need the vehicle then they magically get it in the shop. The next day they call me and ask me what the issue is- despite us leaving a lengthy list of the issues and the fact that the radio didn't turn on and there were error lights all over the dashboard. So another day later they say they fixed it. I go to pick it up- my wife drops me off so I dont have another ride home. I got to pick it up and the radio is still out and now there are additional error lights and the tire pressure monitor is broken. So I basically spent $500 for them to break my truck further. I text the service manager Tony who laughs at the issue. He then says it was a mistake and texted the wrong person and then proceeds to text me pictures that he was taking of random people in the grocery store... Managers wouldn't call me back or even acknowledge me. Do yourself a favor and never come here. I've never been treated with such a lack of care from any business. They had 0 respect for me as a customer or simply doing the work they were paid to do. More