Groove Ford

The car buying experience was pleasant and low pressure. I feel that I was treated respectfully throughout the whole process. Overall, it took 3 hours to purchase the vehicle including test drive...my o I feel that I was treated respectfully throughout the whole process. Overall, it took 3 hours to purchase the vehicle including test drive...my only wish was that it might have moved a bit faster. More

Anthony was very helpful, polite and friendly. It was a delight to work with him. It was a delight to work with him. More

Total enjoyable purchase experience. Dawson, Dennis, and Taelor were wonderful to work with! Love the truck! Dawson, Dennis, and Taelor were wonderful to work with! Love the truck! More

Good people - very professional and attentive - I would recommend their services . They are on top of every request from the customer . recommend their services . They are on top of every request from the customer . More

If it were possible to give less than a one star review we certainly would. This is absolutely the worst dealer we have ever dealt with. They make promises they dont keep and never return calls or answer q we certainly would. This is absolutely the worst dealer we have ever dealt with. They make promises they dont keep and never return calls or answer questions in a truthful manner. Would not send anyone to this dealer ever!! More

I called last month about test drive of pickup advertised on their website. Was told I could not as it had not been inspected by the service dept. and may be 1-2 weeks before that happened. That sounded stup on their website. Was told I could not as it had not been inspected by the service dept. and may be 1-2 weeks before that happened. That sounded stupid, but sales kid said he took it in on trade for a new pickup and this F150 was in great shape, "nicest pickup traded in here in several months". He called me appx 2 weeks ago, said vehicle was a xxx and it would not be sold to any customer, "it didn't pass my inspection". This 2015 F150 as of 18 Feb 25 is still listed for sale on the dealer's and Autotrader websites. More

Set up valet service to pick up my truck for service for 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer servi 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer service in the USA these days. What a shame. More

Purchased New F150 Lariat. During closing process, the finance person added a $2,000.00 service plan onto my contract after I told her I didn't want anything added on. She al During closing process, the finance person added a $2,000.00 service plan onto my contract after I told her I didn't want anything added on. She also told me during the closing they were giving me 2 free oil changes. HOWEVER, on my finance contract she added $210.00 Maintenance Plan! I called FORD and was told it covered 2 oil changes...EVERYONE LOOK AT YOUR VEHICLE BUYER'S ORDER to verify you didn't also get charged for something you didn't want. More

Recently bought a new Mach E from Groove. Hunter was very knowledgeable and helpful. They made it very easy to get done. Hunter was very knowledgeable and helpful. They made it very easy to get done. More

Outstanding customer service, providing an excellent shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. More