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Sales Department
536 Reviews
At Groove, our philosophy of doing business that finds a way to satisfy each and every customer. If it means pricing our vehicles based on market analysis and third party tools...done. Even if it means bringing back a car you don't absolutely love... we'll take it, no questions asked. We believe the whole experience should be completely transparent, positive and yes, even fun.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Groove Ford's Covid Response
- Home Delivery
- Service Pickup & Delivery
- No Contact Transactions
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
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Showing 536 reviews
July 24, 2021
"Excellent service from highly knowledgeable staff. I..."
- Merlin820Excellent service from highly knowledgeable staff. I never experienced any pressure to buy the vehicle, to buy add-on packages, or any other pressure. They respected me and my time, and I left with a great vehicle.
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Helpful July 24, 2021
"My salesperson Kalie Vogeler was wonderful! Very..."
- Tim K.My salesperson Kalie Vogeler was wonderful! Very professional and knowledgeable, she handled everything from A-Z perfectly, even the financing where she got me an even better rate than we had originally talked about. My whole process from when I first met her, the test drive, the easy negotiation for a fair deal, the finance paperwork, setting up my new Ford App, and putting on the temp tag to drive home only took a couple of hours, and was all handled by Kalie herself flawlessly. I highly recommend to anyone wanting to buy a car, seek out Kalie for a great buying experience. Thank you Kalie!! Love my new GT!
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July 03, 2021
"Chase was helpful and would bring my car back and tell..."
- shryelChase was helpful and would bring my car back and tell people
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July 01, 2021
"I have taken my vehicle to Groove Ford on three separate..."
- Greg C.I have taken my vehicle to Groove Ford on three separate occasions to fix one issue and the issue has never been fixed. Recently on another issue Groove Ford did a recall repair but I did it incorrectly and now my driver door won't unlock when I'm trying to open it. Groove will not look at my vehicle because they don't like a very accurate and fair review I left them. I have effectively been black balled by Groove Ford because they don't like my very accurate and fair review with regards to their inability to fix my vehicles issues. Now I am left having to call Ford customer care in order to straighten this issue out. Be very wary of Groove Service. They frequently fail to fix things correctly and in this case will not even take my vehicle in after they failed to fix an issue. My vehicle is still under warranty. What good is a warranty if a company will not stand behind it.
Read MoreJune 29, 2021
"Everyone was so amazing and definitely the best..."
- P_SalazarEveryone was so amazing and definitely the best experience buying a vehicle I've ever had in a very long time. I strongly recommend Groove Ford to anyone looking to buy a vehicle.
Read MoreJune 29, 2021
"He is truly the best dealer I've ever had!..."
- dvj056
He is truly the best dealer I've ever had!
Read MoreJune 27, 2021
"The easiest, friendliest, best truck buying experience..."
- Ty
The easiest, friendliest, best truck buying experience I’ve ever had! From the initial inquiry too driving it off the lot, every question answered and never at any point did I feel pressured! Not to mention an amazing deal! Cannot say enough good things!!
Read MoreJune 26, 2021
"There service department lied to there service manager..."
- StephanfThere service department lied to there service manager about our repairs. Never did the work on our brand new car. Still driving a broken car
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June 18, 2021
"Amazing place to buy a car! McKean always does his best..."
- Rosa MAmazing place to buy a car! McKean always does his best to help and he is truly appreciated. Will definitely be back again to buy from this dealership later on in the future. Thank you Mickie!!!
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June 18, 2021
"This place is the absolute worst! They will make your..."
- Gilmour19This place is the absolute worst! They will make your life an actual living xxxx. I will never do car business with this place again. Unorganized, incompetent, and not helpful AT ALL!! Bought a 2017 Ford F-350 & put $2000 down. 3 months later, they still haven't paid off our trade in and haven't even processed the loan for new truck we bought. ABSOLUTE CRAP!
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