Groove Ford

McKean was an amazing salesman. No pressure and he listened to what we needed. I couldn’t be happier with our purchase. We weren’t planning on purchasing right away but he help us find the perfect veh listened to what we needed. I couldn’t be happier with our purchase. We weren’t planning on purchasing right away but he help us find the perfect vehicle More

We had a little problem with getting our windshield fixed properly after buying our ford escape and went back and forth with calls.. but my sales lady eli got it all situated and was staying in contact with properly after buying our ford escape and went back and forth with calls.. but my sales lady eli got it all situated and was staying in contact with me the whole time when i couldn't reach anyone els. I highly recommend her for your next purchase threw ford she was great and got all the stiff we needed done. Thank you so much eli for all your hard work and dedication to keeping us happy with this purchase. We will keep you in mind for our next purchase. More

Great in and out quick happy people ever one is smiling. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. More

This dealership is great! They really care about their customers and their community! They are awesome! They worked on my truck and I am thrilled with the result!!! customers and their community! They are awesome! They worked on my truck and I am thrilled with the result!!! More

WORST SERVICE DEPARTMENT I HAVE EVER HAD THE DISPLEASURE OF WORKING WITH. Honestly, if I could give them a zero out of five stars I would. I took my Fusion in to get the following two recalls resolved: SEAT OF WORKING WITH. Honestly, if I could give them a zero out of five stars I would. I took my Fusion in to get the following two recalls resolved: SEAT BELT ANCHOR PRETENSIONER CABLE & DOOR LATCH REPLACEMENT TWO DAYS it took for them to do this!! On top of this, the advisor who I had the appointment with, Anthony Hendricks, was extremely rude and did not give a crap about me or my time - I called him multiple times for updates on my vehicle and never got a call back. When I expressed to Anthony my displeasure on how long it took to fix these recalls, to my amazement he said, "Do you think you could do it any faster?" No apology for the inconvenience or anything - Extremely unprofessional. Additionally, I have worked for a Ford Service Department in the past, so I know that it is standard that they wash the vehicle once they are done with the repairs. Of course, when I went to pick up my car it was still filthy - I asked why they didn't wash it and with an attitude Anthony told me "we can wash it unless you want your doors to freeze". It was 40 degrees outside. RIDICULOUS. Lastly, when I got into my vehicle, both the driver side and passenger side doors were all the way forward both vertically & horizontally and all of the contents that were in my truck were thrown into the backseat for some inexplicable reason - both of these were out of spite I assume. If you need to get your car serviced, please save yourself the headache of dealing with such a disorganized scam of an operation that they're conducting at Groove Ford Service Center in Centennial, CO. However, if you're interested in paying twice as much for an oil change compared to LITERALLY anywhere else in the area then disregard because this might be the place for you! More

What a truly wonderful young man, he listened to what I wanted, how much I had to spend, then went to work for me. We test drove a few trucks, settled on one, and again he worked for me for the best trade wanted, how much I had to spend, then went to work for me. We test drove a few trucks, settled on one, and again he worked for me for the best trade in money and best price. When I bought the truck he was right there helping me move everything from my old Escape to my new beautiful 2017 F-150, which is in perfect condition. I dread car shopping, bit McKean's friendly, helpful and considerate manner made it easy. Anyone looking for a new vehicle, you owe it to yourself to ask for the incredible young man More

Mckean was awesome and really made me feel comfortable when I was nervous about buying a car for the first time but he made it easy and fun to purchase my focus st. when I was nervous about buying a car for the first time but he made it easy and fun to purchase my focus st. More

We had a flawless experience at Groove Ford—in particular, with McKean Peter. He was welcoming and extremely helpful the minute we walked in the door. Everyone else was great as well and made the particular, with McKean Peter. He was welcoming and extremely helpful the minute we walked in the door. Everyone else was great as well and made the process as easy as possible. Thanks for helping us find our perfect truck! Highly recommended. More

Do not trust this place with your vehicle! No stars! They will sabotage your truck. There’s so many other places in the area please consider one of them instead. They replaced my brakes and left the caliber will sabotage your truck. There’s so many other places in the area please consider one of them instead. They replaced my brakes and left the caliber broken. I could have wrecked and died! More

Great (or so I thought) initially, but after fixing the first problems I've gotten no response from them (after reaching out via phone & email). They've listed the wrong buyer information on all documents first problems I've gotten no response from them (after reaching out via phone & email). They've listed the wrong buyer information on all documents submitted to Ford, so I can't even access my own Extended Service Plan that I was conned into purchasing (that increased my loan term by a year and a percentage point). A few further fit and finish issues I can't get any response on (I've called 3 times, and have emailed the person who I dealt with regarding the initial issues - some scratches and damaged interior components, to no call back or emailed response) regarding the driver seat on my EcoSport shifting slightly when driving (turning), as well as not a full seal on doors (washing the car I can find soap in the interior, past the water sealing, on both the driver side door and the rear hatch). Only thing they've done since fixing the original issues of damaged interior (looks like there were burns either from factory or from them using the vehicle as a loaner or something) and scratches on the vehicle is send me a second temporary plate due to COVID. Finally, purchasers of new vehicles are supposed to get 42,000 FordPass rewards points - which is good for about 3 oil and filter changes, yet I can't get that due to them submitting the wrong buyer information (although the fact they used it as a loaner was mentioned by the Ford customer specialist, she did say that I should still get them). Ford's only answer is to contact the dealer. I've done this, and have avoided driving the 35 minutes down to their location due to COVID. More