Groove Ford - Service Center

Knowledgeable Friendly knows what he's doing. Thanks Brian I had multiple questions about my vehicle and Brian was very knowledgeable with what I needed to have done and giving me other options of what to do t I had multiple questions about my vehicle and Brian was very knowledgeable with what I needed to have done and giving me other options of what to do to improve my vehicle's performance. Definitely a go-to guy if you want to know what's best for your vehicle. More

Trust Chad Yeknich & Groove to Take Care of My Kids! My 18 year old daughter was 18 hours from home when a service light came on. I immediately called Chad Yeknich to save the day! We purchased the truc My 18 year old daughter was 18 hours from home when a service light came on. I immediately called Chad Yeknich to save the day! We purchased the truck in Missouri two years ago, but it was Groove and Chad who kept my kid safe on the road! THANK YOU! More

Inept, uncaring, and absolutely abysmal service. THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INT THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INTEREST IN CUSTOMER SERVICE LED ME TO A DANGEROUS SITUATION OF DRIVING ON SUMMER TIRES IN THE SNOW IN DENVER FOLLOWED BY AN BLATANT ATTEMPT TO UPSELL AS LEVERAGE TO MAKE THE REPAIR MEANT A HORRIBLE EXPERIENCE. Long story short... Tried to get a tire replaced under the road hazard program I purchased with the car. Called to get the ball rolling and was assured a call back the following day. 5 days later, I called and they had no knowledge of my claim. Frustrated, I brought the tire in to physically get the process moving and was told 2-3 days they should have approval for the tire replacement. 5 days go by before I call to request and update and am told they don't know anything about it but will find out more information and return my call by close of business with an update. No call, of course. I call again the next day and the same scenario plays out, no answer. This happens 3 additional times until the 11th day when I visit the dealership in person. Again I'm met with "Well, I don't know whats going on but let me try to find out." followed by a 1.5 hour wait. At the end of this ridiculous wait, the poor service tech comes up and tells me they made a mistake by calling Pirelli, the manufacturer of the tire, instead of Ford, the company that I bought the program through. This means I waited 11 days because of their failure to follow up and contact to right parties. Furthermore, I'm then told they cannot get the tire, a winter tire as snow has begun falling, for at least another week leaving me in a dangerous situation with summer tires mounted on my car. The tech, a younger kid named Kenny, seemed to genuinely care about my wellbeing as a customer and asks for a moment to speak to his managers. He returns with a look of shame painting his face and passes along their offer to "meet me half way". Their way of resolving the situation was promising me a tire the next day as long as I bought a second out of my own pocket, one I did not need. Kenny was obviously embarrassed to be in the situation and needless to say, I lost my cool. I'm being uphold at this point and their lack of customer service was truly staggering. I asked for my tire back and told them I'd never be returning to which Kenny replied that he understood and offered me a free oil change which will go unused as the last time I had an oil change performed I was told I needed brakes on my car. I did some work this weekend on my car and found my brakes to have well over 50% life remaining. Absolutely absurd the way they treated me as well as some of the other customers in the waiting room. Incredible to see just how little they care about customers if they aren't willing to pad the bottom line for the dealership. More

Horrible!! Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got t Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got the car back, it schreeched whenever I turned, so I came back within a few days, and the Quicklane guys insisted they'd nothing wrong. Even though I wasn't satisfied, what else could I do but just drive the car? And for about 3-4 months, I could only turn a deaf ear everytime I turned and heard the screech. Until one day my husband had to drive with the car. He's a mechanical engineer, and he insisted there must be something wrong with the car. So I came back to Quicklane, and again they insisted there was nothing wrong with the car. My husband insisted for me to make an appointment with the diagnostic guys, so I did. And the diagnostic guys said SOME SCREWS HAD BEEN LOOSE, and how could it happen unless during that maintenance checkup???!!!!! So I had been driving with some loose screws in my car for months!!! What if something happened to me? And then came the next maintenance time. I came to Quicklane and then they turned me down because they said "we're very busy." Okay... So I asked when's the good time for me to return? They said the next day around 5, because by then the car queue usually thins down. So I came the next day at 5, and they said they were still busy so they couldn't take me!! I came again after 2 days, and they almost turned me down had I not told them I had been refused service twice in the past couple of days!!! Is it because I'm a woman? Is it because I'm not white? I really don't know what their attitude is. So they took me in halfheartedly. It was already 5 PM. I waited for almost an hour, and this service guy named Kenny went back and said, "Well, we found some broken lights, but we don't want you to wait longer, so we didn't change them." I was perplexed! I said, "How long does it take to change those lights?" The guy said, "About 15 minutes." I said, "Well, since this is the third attempt for me to even get a service here, don't you think I'd rather wait 15 min than spend another few hours to come back here without a guaranteed service?" He went silent and said okay and went away. About 10 min later, he returned and said, "Sorry, Ma'am, our parts department had been closed, so we can't change the lights." SERIOUSLY??? I was so upset. The guys then gave me the number of a manager named Steve and said I could call him if I had a complaint. So I gave a call. A machine answered me, so I left a message. And guess what? It's been more than a month, and no response whatsoever. I have spent thousands of dollar with these guys, from buying my car to getting a care plan. And I regret it! I will never buy a Ford again, let alone having a care plan with these unprofessional, careless guys. I'd better spend my money elsewhere, and you better, too! More

Was serviceable issue - fixed Was having issue with a serviceable issue - Art the Used Car Manager was EXTREMELY helpful. He was professional and very personable. Also spoke with Was having issue with a serviceable issue - Art the Used Car Manager was EXTREMELY helpful. He was professional and very personable. Also spoke with Benji, was also very helpful and discussed all of the issues with car. More

Safety recall I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much clo I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much closer to me and they refused to take the time or concern to help me. My service advisor Alec educated me on the problem reassured me that it would be taken care of promptly and put me in a rental car until the vehicle was fixed. He also kept me apprised of the status of the car while it was in the shop. After being treated so poorly by the the other guys, I was even more grateful for how Groove handled the situation. The other experience made me want to sell my car and move on from Ford, myself and my family have had Fords my entire life. Thanks to Alec and Groove my confidence is restored. Thank you!! More

Horrible customer service in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you an attitude every time you call because you can NEVER get to a service rep. The service manager Bengy KNOWS they have phone issues however continues to make excusses. I can't believe Ford would allow for such RUDE AND UNCARING reps. All my car issues were warranty repairs. More

The worst experience ever Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we told them they needed to drive the car to the mountains to diagnose the car, these idiots kept my wife's car for 5 weeks telling her all kinds of lies , they never drove the car to the mountains, and we know because they only put 20 miles in the car, how is that possible? to go to evergreen on a 20 mile round trip, all lies, my wife was very upset she cried all the way home mostly out of rage and helplessness ,they're all a bunch of liars who cover each others back More

Horrible dealership; Poorer than poor customer service If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to acce If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to accept the deal; but I was under personal duress at the time due to a recent death in the family. I went in and specifically outlined what I wanted and that my purpose was to lower my present car payment. The guy, let's just call him "The Weasel", talked me into a 3-yr lease, and my payments went up about $75 a month. I know, I know. I'm an idiot for accepting the deal, but wait. It gets worse. I signed the papers on a Friday. The car was in Colo Spgs, and the Weasel said he would pick it up on Saturday and call me when it's ready. I didn't hear anything. When I called, the Weasel said he wouldn't be able to get it until Monday. Monday came...and went. Still no word. I called that afternoon. The Weasel nastily told me, "Alright, alright! I'll bring it up tomorrow!" Signed the papers Friday; got the car on Tuesday. As I was driving the car home, I noticed the rubber molding around the windshield had come undone and was flapping in the wind. This was about two feet of rubber molding. Once home, I called the manager about this utter ridiculousness. I wanted out of this deal and out of this car. Too late, he said. You signed the papers more than three days ago. But just call the service department. They'll fix it. And they did...eventually. Let's just say, it wasn't a priority to them. I wasn't paying for the repair, after all, so you can understand. I've tried a few times to get out of this lease. No can do. A few months ago, the car, slightly over a year old, started having problems. After researching online, I found four recalls on the 2014 Ford Focus. I called the Service Dept. The service manager told me in a rude manner that there are no recalls on my vehicle according to the VIN. I called again and spoke with someone else. I described the problem: if the car is stopped, when I try to go again, it does one of two things: It either stutters like it's going to stall; or it takes off on it's own as soon as I take my foot off the brake and before I touch the gas pedal. Right away, this guy (not the manager, mind you) knows what's causing the problem. It's the fuel pump. He told me, he told me all Ford Focus's have this problem. They fixed it. It was okay for about four months or so. And it's doing it again now...just more often and a whole lot worse. And the car swerves. Checked the recalls again. There are problems with the alignment in "most all" Ford Focus's. This is September. Last time I visited this 'dealership' was in March. See, I keep getting letters saying they can help me get out of this lease early and get into a new car. So I go in. But no, they can't help me. A few weeks later, I get an email from the Assistant Manager, wanting to know if all my questions were answered on my "recent visit". Nope. I wrote back, fully frustrated, and told the entire story of how awful it has been doing business with this dealership. The assistant manager wrote back to apologize, and said she would have the Sales Manager look into it and let me know what they can do to fix it. Waiting. Waiting. Three days later, the Assistant Manager emails me again. "Did "the manager" get in touch with you?" I wrote back, "No, I haven't heard a thing." That was in July. Still waiting. Still driving my hunk of junk. Still paying a car payment I can't afford. I have slightly less than two years left on this lease. Ugh. When the time comes, I'll return this awful car to the dealership from whence it came. Then I will maneuver my way across a very busy Arapahoe Road (on foot, because I'll never buy a car from this place again), and I'll go over to Arapahoe Kia where I know I'll get a better deal, better service, and a better car. More

Customer Service Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f-150. Over a week and not even a call back to schedule a time or a length of time to expect to get in. I have been put on hold for 20 mins or longer 4X's. We have a fleet of over 130 ford trucks and vans, still not enough to get decent service. We have dealt with everyone in the service department, and noone cares. I took Groove a truck and asked for an overview of the front suspension, Grooves price $2,800.00. Three other Ford Dealers $800.00. I recommend going somewhere else. More